LinCareReviews 800

I haven't received a billing statement from Lincare in months, so when I checked my bank account Lincare withdrew $341.00 saying it was from BCBS not paying the bill from part of 2023. I never got a statement saying that the insurance didn't pay the bill. Why am I having to find out by checking my banking and see where Lincare helped themselves to my bank account. They have never told me how they can just go into my account without my permission. Amanda was rude and kept talking over me when I was talking and lied and tried to say I signed something when I did not. A cpap machine that you have to pay $60 a month is outrageous. I will be giving back their cpap and will be buying my own. Stay away from this Company!

I'love Lincare n especially my therapist Anissa Wright that is so knowledgeable about the equipment n does everything possible to.make her patients
Comfortable

I needed a wheelchair to leave rehab. My husband made arrangements to buy a wheelchair from Lincare. They said our insurance company would pay 80% and we would be responsible for the rest. They asked my husband if he wanted to pay the balance all at once or pay over a few months. He opted to pay it monthly. Fast forward a year and suddenly we get a notice from Lincare asking for my new insurance information. I called inquiring about this since the claim should have already been submitted a year ago to my old insurance company. After many frustrating phone calls to the billing department at Lincare it became clear that they never sent the claim to my old insurance company and were trying to send it in as a monthly rental to my new insurance company. It's interesting to note that most insurance companies do not cover month to month rentals of medical equipment- including both of my companies (the old one and the new one). Additionally, they were not giving us credit for the amount of money my husband had already paid. I told the billing department to send us an itemized bill, including the amount that had already been paid. In the meantime I called both insurance companies and neither one had any record of Lincare sending a claim. They both said they would not cover a monthly rental for medical equipment. So, I called Lincare again stating this information. I told them that we would pay for the wheelchair if we got an itemized bill stating the full amount minus the amount my husband had already paid. We never got a bill from them notating what my husband has already paid, even though my husband-after many phone calls, had a Lincare employee admit they had records of some of his payments. Anyway, a few weeks later-while we were waiting for an itemized bill, Lincare,
Without authorization, took out money for the entire amount of the wheelchair from his bank account. While trying to dispute this, Lincare-again, took out of my husband's bank account another charge for the full amount. At this moment, Lincare has received double the full amount for the wheelchair in addition to the eighty plus dollars my husband has already paid! He had to cancel his debit card to stop Lincare from continuing to charge us for the wheelchair chair they have already been paid for twice! Horrible company! I will NEVER do business with this company again. I encourage everyone to boycott them. If you have to do business with them, make sure you make them accountable, get in writing exactly what they are billing for and make sure your insurance company guidelines are in alignment with Lincare's billing. Follow up with your insurance company to make sure they receive the claim! If not hound Lincare to make sure they submit the claim. Do not let Lincare charge you for a rental! I am reporting this incident to the New York Attorney General and Better Business Bureau.

I wish I could give them negative stars. Whenever I call, I'm either hung up on or on hold for 45 minutes, then hung up on. Not to mention I was told one of our patients wasn't in their system, however our office has received several confirmations and other faxes directly from Lincare regarding this patient. Either the reps are WAY undertrained or they just don't care. I don't know which is worse. Do better Lincare. You're letting a LOT of patients down.

They deny patients O2 they need then threaten collection over Insurance payments of $10.36. Then blame distributors for their failures...

Moved called office no one would pick up. Moved out of state took equipment with us, called lincare in the new state. Told them in CT. Would not pick up equipment. They agreed to pick it up, even tho they did not use the tanks. Main office trying to charge me. Its BS since new state picked up the tanks with filling machine and concentrator,,, it should be in their records. Or do they not record items. Told them come by my house have no equipment of theres. My husband old boss gave my husband a new concentrator he had in storage. This ones light blue... lincares are grey. Worst company to work with,, total headache.

Lincare is without a doubt the worst company I have ever dealt with in my entire life, and I am 57 years old. I was receiving CPAP supplies from them by mail and on 4 occasions they sent me supplies that I did not order. I would have to contact them, then send the unauthorized supplies back to them, and it would take them literally 2 months to get my account adjusted to reflect the overcharge. And while waiting on that to happen I would get another bill in the mail stating I was "late" and needed to pay my bill immediately. When I contacted a supervisor, she did nothing but blame and pass the buck onto other people, and deny to have any way to help me. I thought I was talking to Donald Trump by the way she was deflecting, denying, and scrambling all over the topic without actually even saying anything useful at all. The last time my stress level reached an all time high. It's 2024 and the days of allowing crappy businesses to get away with sorry customer service are over with for me because I am going to expose every one of them no matter how much of my time it takes. This places does not need to be in business at all. I wished I could leave negative amount of stars because i certainly would.

I have called every day for the last week. No one returns my calls. My Lincsre portable oxygen generator needs service. This is a disgrace.

Lincare has been the worse company that I have had to deal with on trying to get hold of someone and also trying to stop shipping supplies, I have called my doctor, insurance company and of course lincare but to no avail. Lincare is very difficult and will lie to you about everything. I have asked for return shipment labels and they just said that is a different department and will get back to me. Of course nothing. Now they are sending me to a collection agency after having told me they would have the shipping department call me. What ever you do, avoid getting into bed with Lincare because they will find anyway at all to keep shipping unwanted supplies. I even had to go to my local office 3 times before they would even close my account and that took approx. 4 months, meanwhile supplies kept coming because I was not allowed to stop shipment. They told me that the doctor and insurance said they could. So you as the patient and customer have no rights as far as this company is concerned. They are not worried about your health only your money. In case someone wonders, they even said they would record our conversations. Rating of this company is below even a 1 star.

Horrible billing department. I had been paying my co pay for my bipap for almost a year. My employer changed insurance companies and Lincare said my DME was no longer covered. My insurance company laughed when I told them this as sleep apnea treatment is definitely covered. Rather than deal with the billing department any further, the local Lincare office told me that if I paid a certain amount, then I would own my machine outright. So I paid that amount to the billing department on October 21,2023. Now, on December 15,2023, I get a letter telling me that my account is 60 days past due in the amount of $59.35. That I am delinquent and should pay immediately. I had requested an itemized bill prior to making that final payment in October and was told to just go online. I have been on bipap since 2004 and this is the 3rd DME company (and absolute worst DME company) that I have ever dealt with. As a home health care registered nurse, I have dealt with DME companies for my patients and thought Lincare would be ok. Never! I will never deal with Lincare again and I will make sure my patients hear about my experience when choosing a DME company!

In Little Rock, Lincare has untrained customer service reps After 3 weeks of back and forth for a nebulizer I have to give up They state the problem is fixed with the doctors signature and then claim it's not signed when it is. End results no nebulizer

I returned my CPAP in April of 2023. One day later my credit card was charged over $300.00 for an unexplained reason. I canceled all services but continued to be billed. They've deducted over $800 since I canceled the service in April. In the early/mid part of November, I had a very heated conversation with them after they refused to return the money that they charged my card after their service was canceled. This evening, I reviewed my credit card bill and found that Lincare had charged over $150.00 on November 30th. At this point, they're trying to steal from me. I would avoid doing business with this company if at all possible.

Dealing with Lincare has been one of the worst experiences in my 30+ years as a patient. They have failed to respect the contract which I signed when I picked up my CPAP equipment, and added a variety of charges which were not presented to me. They have bombarded me with a variety of fees and did not even mail invoices to the proper address. When these were not paid (since i had not received them), they referred me to collections. They could have easily located me.
I have never encountered this level of greed and deceit during my three decades of working as a physician. This company is disorganized, unethical, and entirely incapable of identifying and rectifying their errors. I have paid them and zeroed out my account twice, only to receive phone calls and invoices asking for more payments. I have given them confirmation codes which they claim they cannot track down. By all means do your best to stay away from this company - you will lose your shirt with these folks. And for some reason the better business bureau has been unwilling to take action. That's probably due to their well-funded lobbyists, who unfortunately donate to our representatives. This seems to have somehow kept them out of trouble. But the Internet is more accurate - do yourself a big favor and find other companies for your health needs.

This has been the worst experience anyone could go thru. I was awarded thru the courts an amount to be paid out thru Linecare. I recieved two payment and then nothing. Tried contacting the agent handling my case Tiffany Jackson only to continue to get her voice mail saying her mailbox is full, this has been going on for weeks. I reached out to her by email and response was what was the name of the employee that was being sued. I provided her the name Alexis Baker (CC*******925) case number her response to me is call me back on Friday if I haven't heard back from her. I contact ADP who said everything on their end is in place its LinCare who hasn't sent in the continuation of payments to ADP to cut a check. I rate the way Tiffany Jackson has handled my case alone tells me she has no manager who follows up with her on her case load. I am now reaching out to the linCare team for help but has been on hold for over 20 minutes now.

I have a handicapped daughter that I have been trying to get formula for 6 months! I have been told it is in stock. They will send it and they do not. I have used up all of my reserves and to day. I was told nothing can be done until next week. I'd like to know what I'm supposed to feed her air? This company has gone to the dogs!

I called twice about my concentrator oxygen machine(waited 5 hours between calls) I only had for 4 days, on hold both times for 25 min. Same things said but not one correction for it or personal visit as told would happen about the problem. Can't believe a wonderful place like Roswell Cancer would use them. Don't know what to do now with the problem. Actually would give less then one if I could

I am a caregiver and on Friday we had to get a new o2 concentrator for my client. The driver arrived smelling like smoke so badly that after he left the house still smelled. We eventually realized it was the o2 concentrator and had to remove it. These customers have breathing problems that require oxygen so to smoke in the vehicle you are delivering their equipment in is ludicrous. Not only is it rude and unprofessional to come in someone's home representing a company smelling like that it is unhealthy for the people who already have breathing issues!

My delivery person is Ricky. He always shows up on the scheduled delivery date. He provides me with any other information and necessary tubing needed. He is extremely accommodating and and friendly. I would recommend him to anyone!

If Lincare really recorded your order on the phone for supplies? And a person, or recipient customer were to document what they actually received! Your insurance company and you should sue them for robbery! I didn't even get one of the items I ordered! But instead an over abundance of everything I didn't need! They do this on a regular basis! Worst rip off company crooks I have ever dealt with! And I will let my insurance provider know how much they are being taken for! I ordered a 10 ft. CPAP hose which was not in the box. Instead I get a years supply of everything else!

Worked at the Blasdell, NY location as CSR. Mgr/Sup was and continues to be unethical in her verbiage, mannerisms and communication style, honestly, she is extreme rude and should not be allowed to speak to people in general!