LinCare

I tried for 11 months to get a POC and every day it was another story. I got so upset and angry with them they cancelled my service and sent me to their legal dept. I had my attorney contact them several times, and no response. It is so bad! I found an amazing company in CA that ships out the POC's. All they need is an RX. No walk test, dr notes, or BS to deal with. Call Marta at Medical Home Rehab. She is amazing. *******676 Tell her Pam from AZ sent you over. Good luck

Seniors should not rely on this company for any essential service. They are completely unreliable; don't answer their telephones; are rude and curt when they do, and the billing is more often erroneous than correct. Terrible business.

Lincare, provider of medical supplies, including CPAP.
They cannot get the billing straight. It took a visit to the local facility and three phone calls to their central billing department to get them to recognize by secondary insurance.
Their customer service is poor. The employees have a poor attitude and seem to be poorly trained. They cannot get the orders correct.
Supplies are delivered late, or not at all, or not what was ordered. Average delivery time from putting in an order is 3 weeks. This in an era when Amazon can take an order, box, ship and have it delivered in two days.
I've written the CEO three times in one year. There has been no response of any kind. They don't give a damn.

To start, I must mention that I never write reviews for companies but feel compelled to do so for Lincare. After months of dealing with this company and battling various departments for my son's formula, I am now, thankfully, being forced to use a different vendor. Lincare charged me for formula that was fully covered by my insurance and I am still waiting for the reimbursement (which I'm sure I'll never get). On top of this, they set up multiple accounts for my son, which makes it impossible for various departments to provide efficient customer service without the hassle of explaining things repeatedly. Almost every time, I am placed on hold for a minimum of 30 minutes with no end result. And now, after going through three departments and the process of pre-authorization, I am told that they do not carry the formula my son needs. Stay away from this company if you have a choice, because they will waste your time, money, and patience.

Refused to put us on the auto call list even with 4 requests, leading to my brain injured husband not getting his cpap supplies. Then, sent the wrong equipment out. After an excruciating half hour on the phone with a (sounds like) chain smoking employee who could not stop talking long enough to listen to the problem, she said she would "rush" a box out with return label and get the correct equipment shipped next day. Well, that was 6 weeks ago and still nothing. And this is only the most recent issues. We saw the Dr. today and are in the process of changing vendors. The Dr. said one company is as bad as the next, and that it helps if you do not have high expectations. Nice. Only the medical industry could operate like this and still be in business. The consumer has no choice in this arena.

The local people may seem nice but cooperate will place unauthorized charges to your banking information. I went in for just a CPAP mask and hose replacement@ $100.6 months later I was billed another $100 and it was taken directly from my credit card unauthorized. Run... check reviews... 10 stars in the RED! Good Luck, or just run! Save yourself the hassle.

I have been trying since since the first April to get CPAP supplies for my husband and me. Every time I call, I am given another excuse of why we are not receiving our supplies. Today I was told we slipped through the cracks. Really! They never call to let us know what is happening. I have made 7 phone calls over the past 2 months. Several times I was told the supplies should be here in 5-7 days. Never happens. I'm always made to feel like it is such a burden to deal with my problem In all the years we've had our machines, we've never been called to set up a time to make sure our machines are functioning properly. This company has the poorest customer service I have every experienced.

If Lincare really recorded your order on the phone for supplies? And a person, or recipient customer were to document what they actually received! Your insurance company and you should sue them for robbery! I didn't even get one of the items I ordered! But instead an over abundance of everything I didn't need! They do this on a regular basis! Worst rip off company crooks I have ever dealt with! And I will let my insurance provider know how much they are being taken for! I ordered a 10 ft. CPAP hose which was not in the box. Instead I get a years supply of everything else!

You cannot get a hold of anyone at lincare, and if you do, they put you on hold and hang up. Period! I have had two of their power wheelchairs break down in less than 1 year and they don't want to help because they have "already replaced one chair you complained about." Well, the newest one goes "Screech, screech" as in goes across the floor. A bad bearing. Oh, but hey, just because they sold you two bad chairs is no reason to think they should make it right by providing you with one that lasts more than 4-6 months. Let alone not hang up on you every time you call."

I have tried to deal with LinCare/Sleep Circle for my Bi pap issues for 2/12 years. If you would like to use a company that does not care about you, is totally inefficient and incompetent this is the company for you. My frustration with these companies has me so frustrated that I would love them to go out of business. They do not deserve to have any customers. Today I was on hold over 20 minutes to get someone to even answer the phone after their staff member, again, gave me the wrong info. Please, please, please find another company for your needs. Also have tried to get the CEO and, of course she is totally unavailable.

Probably the worst oxygen supplier in Southwest Florida. Staff lies and doesn't follow through. And that's if you can reach them. 60 min hold time not unusual. Trust me when I say that revenue first, customers last. I wish I could use the language I really want to describe them.

Unfortunately, we have had an issue with LinCare for last few months when my account went on hold. The local LinCare could not tell us why the account was on hold and my wife has been calling them to get it resolved. We finally got a hold of someone at the main office who figured it out whether quickly why LinCare place the account on hold as LinCare dispensed CPAP supplies without a prescription which they should have caught. A simple phone call to my provider would have yielded a valid prescription. Even though my annual visit produced a valid prescription since January 2017. LinCare is not doing anything to help. Very bad service.

I purchased a water chamber for my CPAP machine which now leaks. After numerous lengthy calls explaining that it is a manufacturer defect in the metal bowl, they refuse to replace it. I have also been hung up on numerous times when trying to speak with a supervisor. Every customer service rep is evidently trained to avoid replacing defective equipment because they all say the same thing and wont get a supervisor on the phone. I am looking for another company and won't do business with them again.

Lincare has sent me the wrong supplies for three consecutive months. I have returned the products and they are still billing me. I have spent 2 hours on the phone today, mostly on hold, and never got my questions answered. I just kept getting transferred to another department just to tell my story again with no results. I'll try again tomorrow, but I am certainly not impressed. How can a company have so many bad reviews and still be in business?

I have NEVER had worse customer service from any business I have had dealings with. Orders not recorded, saying I didn't order; billing questions unable to be answered. No wonder there is such a high turnover of staff. The ONLY good experience was with the original respiratory therapist, who actually apologized for the treatment I have endured. So, while it is not something I like to do... I warn you... go elsewhere for your medical supplies. You'll be glad you did. Last call I made today... I was on hold for 21 minutes.