LinCareReviews 797

If I could minus score on Lincare I would. Their customer service via the billing services is horrible. I've had POA's for my mom since early March of this year. My and I filled out paperwork stating they can discuss her invoices with me. I also mailed with these forms both my POA's for mom. Each month I spoke with them they say they having nothing on file. My mom's dementia is worse and she is not able to deal with any thing without getting over whelmed. We canceled her service early May of this year and the machine was picked up couple of days later.
We received a invoice for the month of November. So I call and of course once again they have nothing on file to speak with me. The lady gave me another number to call for help. I've been waiting now for 45 minutes to speak with someone.
I'm so frustrated and just want this taken care of. :(

Wait times on hold to speak to a representative always 30 minutes or more, no apology or concern which would go a long way. Representatives are surly and condescending. Call backs are promised but never occur. Sent wrong supplies and rather than offering to replace them with the correct size told me I had probably ordered the wrong size (I have been using the correct size for over 10 years). I asked what ever happened to the adage "the customer is always right," and she responded that this is 2021 and they don't do that anymore. With their poor attitude and behavior I'm confident this company will be out of business soon.

I am currently on hold with these folks, going on 50 minutes, what a shock! What else am I going to do? It has been 6 weeks to the day (11/29/21) that I have been trying to establish an account on LincarePortal. No one, and I mean no one, knows what they are doing, nor do they care. This outfit is an absolute train wreck. But it's not like I have a lot of choices here. Not my first rodeo here, as I have been using a CPAP unit for over 15 years, and fortunately I do not need any supplies. I am just trying to register, per their requirements, so I can track my activity. Obviously, not that big of a deal to them. How these folks stay in business is beyond me.

I picked up my machine nov 3rd. I have met my medical ded. In FULL... asked Lincare if i owed anything down. They said NO, we will start billing you JAN 2022-once you have no LONGER MET YOUR DEDUCTIBLE. WTH? My insurance company said they have never heard of this. Never. I dont have a good feeling about this company and already wish i would have found someone else :(

These people are going to have a fatality with their lack of concern about people breathing. Changing delivery days and not notifying or comucating patient's. I had to go all weekend without being told that my tanks were not coming due to my delivery date being changed due to people quiting. Their Durham N. C. office is a joke! Amanda the manager told me. I did get you ordered please on a on call order and I would the the last person to be delivered to. Like she did me a favor. That your Job!

This company is absolutely HORRIBLE! I have never been treated so bad by everyone there. They will also rip you off. The manager at the Salem, Oregon location acted like she had a personal vendetta against me. She lied to her superiors and my insurance about me and treated me like I was a total piece of crap. This woman has no business being a manager as she is insane and a pathetic liar. You would think a company like this would want to do anything they can to help you breath and be a comfort. I just decided to give up and get out. If I die in my sleep, oh well... no one cares. Now I am stuck with a bill that I should not be paying. I set up a payment plan 2 months ago and they are still sending me threatening letters telling me to pay or, set up a payment plan. They say they will report me to a collection agency in 10 days. I called and told them I set up a payment plan 2 months ago and only have 4 payments left. They said they will keep sending me threats until it's paid off. Can you believe this place? You should hear my entire nightmare but, that would take too long. I have a serious issue with liars and rude people. I detest those types. So, do yourself a favor and stay away from this place unless you like being treated like that.

Who can afford $300 a month when my income is $32k a year? Billing doesn't match EOB & what I should be paying. I could buy my own machine for $996. Rediculous

I use Lincare for my husband's CPAP supplies covered by Medicare. In the "old days" they would reliably arrive on schedule... but no more. To reach the correct dept, you have to go through a litany of voice prompts (and when asked they have no tel. Extension to give you to use the next time). Apparently my husband's Rx needed to be renewed and instead of contacting me they sent a request to his doctor who left the practice 5 years ago (who, of course, did not respond). When I realized that it had been a while since I had received supplies I contacted them to give them the correct doctor contact. Still no supplies. Then I called again... some supplies arrived but not all. Then I called again... promised that the order would be completed... then again... more promises. I still don't know if I'll ever see supplies. I'm going to look for another supplier. I suggest the reader of this review do the same.

I purchased a water chamber for my CPAP machine which now leaks. After numerous lengthy calls explaining that it is a manufacturer defect in the metal bowl, they refuse to replace it. I have also been hung up on numerous times when trying to speak with a supervisor. Every customer service rep is evidently trained to avoid replacing defective equipment because they all say the same thing and wont get a supervisor on the phone. I am looking for another company and won't do business with them again.

It was the worst service ever. First it took them 2 months, they were never happy with script. The resp therapist acted so annoyed I would dare question anything.
My insurance is 100% on medical equipment yet they insisted I pay 20% before I could leave with machine. And it was the wrong machine.
I ask receptionist at Dr office of a good supplier. St. Pete cpap supplies had everything ready to go in 2 days. No problems. Lincare really needs to close its doors.

My portable stopped working they told me they couldn't do anything because my contract was up. But nobody notified me of this so now I'm screwed.

BEWARE OF THIS COMPANY AND ITS PRACTICES! Since getting my first cpap machine 6 years ago, I have been also getting supplies from Lin(doesn't)care. After 5 years of having my equipment, they starting charging me a bi-yearly "service Agreement" fee for which I NEVER signed up for and opted out of multiple times via phone and in writing. I can't count how many times I have contacted multiple people in this company about the "past due balance" each month for the service agreement I REFUSE to pay for. I OWN the equipment and never agreed to a service agreement. How many other people have they done this to, unknowingly, and unwillingly? Like so many other companies, they are throwing FALSE charges on the account and trying to force me to pay. I REFUSE and am thinking of taking this to a legal level. I have long ago switched to another supplier and still receive past due statements for the amount of the service agreement. STAY VERY FAR AWAY FROM THIS COMPANY! RESEARCH ALL OF THE LAW SUITS ONLINE AND SEE WHAT TYPE OF IDIOTS YOU WILL BE DEALING WITH!

Well I finally $#*!in lost it. This place is not worth you're time. All of this auto motion. 2weeks ago I received a call from this place, lady told me it was time to order my cpap supplies OK I said no problem. Then after 5minutes just telling her my new address been here for two yes already she was going to send my supplies to my old address. 3three times I told her my new address. She Finally sees it on her computer. After this more time telling her what I wanted. Explaining. Now after 3weeks of waiting for my supplies I never got I decided to call this company today. I've been on this phone on and off for over two hours trying to talk to someone about my issue, supplies needed. 10 minutes ago a lady answers. I give her my name and info. Then there's kids creaming, yelling in the background. Then she never talked to me. Phone hung up on there end. I've been round and round with this $#*!hole place today. I've even contacted there care, patient tex line and nothing. Totally passed off with this company. Again don't waste your time on this place. You're blood pressure will hit the roof. Getting supplies shouldn't be this difficult but this company has a horrible reputation and the reviews are speak for themselves

HORRIBLE, LEFT MY MOTHER WITHOUT OXYGEN! LOUISE KEPT TELLING HER THEY WERE ON THERE WAY…. THEY WERE NEVER SENT OUT! LEFT HER WITH A BROKEN OXYGEN TANK. THEY DO NOT RETURN CALLS…. LOUISE LIES RIGHT TO YOUR FACE. YOU CALL FOR SUPPLIES…. THEY DO NOT SEND THEM…BEWARE! USE DIFFERENT COMPANY!

I was gonna give this place some kind of star but they didn't have minus! I've had to deal with these people the last few month's because I moved due to health reasons and to be closer to my daughter.The very first time I called to place a order it was not hey glad to have your business, It was you better order what you need the first time because we will not be out again until next week no matter what! Really? What kind of business is this? How do they stay in business! I have never had to deal with such heartless and cold hearted people in my life, not to mention that they think they are doing you a favor! 99 percent of the people that I've talked to are idiots and I don't know where they are from but I don't think it's what we call earth. I honestly think they were sent by another planet to annoy the hell out of the people that are sick and have to deal with this on a weekly basis.If you see something that has Lincare on it run for your life because they will talk to you like a dog and make you so mad you want to jerk them through the phone. If anyone reads this we need a good oxygen supply company around Winston Salem area to help us, not give us a nervous breakdown begging to get someone to bring the supplies we have to have to even go to the store. When you call on a weekly basis and give your order and nobody comes or has no record of you even calling! It's past time to shut this place down!

This business doesn't have the wisdom to realize that there dealing with sick human beings. They don't even care to make someone even stressed to the point they can cause a heart attack not caring enough to realize you may be stressing someone with heart conditions. They have no consideration for the need unless of course your about to sign in to a contract with them for 5 years you can't get out off. That's ware the screw you is ware it starts. I can't believe that a Med supply company like Lincare is still in business. I wonder how many people's parents where put in hospital because of there conducting with other humans. I actually left hoping the company I'm with is better. THEY SHOULD NAME IT THE LINCARE ZOO. ‍

I contacted Lincare to get a itemized bill. 7 days ago. Mail came today. No itemized bill, but a nasty collection letter. Called Lincare to verify my itemized bill was mailed. NEGATIVE not mailed because the lady that assured me it would be in tomorrows mail didn't verify my address. As a business claiming to be A+ in customer service, you should have contacted me to verify my address. This was not my fault. It was your telephone operator. This is not the first time I have been duped by Lincare. Had the same run around trying to get supplies. Called the assured they were on there way. Called a week latter, some lame excuse why they were not sent out. Invest in training! Before inspire takes all of your cpap sales away!