Steve F.

Wait times on hold to speak to a representative always 30 minutes or more, no apology or concern which would go a long way. Representatives are surly and condescending. Call backs are promised but never occur. Sent wrong supplies and rather than offering to replace them with the correct size told me I had probably ordered the wrong size (I have been using the correct size for over 10 years). I asked what ever happened to the adage "the customer is always right," and she responded that this is 2021 and they don't do that anymore. With their poor attitude and behavior I'm confident this company will be out of business soon.