• Lily Ann Cabinets

Lily Ann Cabinets

Overview

Lily Ann Cabinets has a rating of 4.7 stars from 9,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lily Ann Cabinets most frequently mention customer service, free samples, and great experience. Lily Ann Cabinets ranks 1st among Cabinets sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
0
Negative
1
40
See all photos

What reviewers want you to know

Positive highlights

  • Just closed on the home improvement loan and will be placing order for entire kitchen cabinets next week.
  • I was very happy with the personal design service from Jim.

Critical highlights

  • Our customer service was poor and would not feel comfortable recommending Lily Ann to anyone unfortunately.
  • We are Harvey flood victims and after searching NUMEROUS places for kitchen cabinets, we decided to go with Lily Ann.
How would you rate Lily Ann Cabinets?
Top Positive Review

“Completely Satisfied Homeowner”

Elizabeth S.
8/30/23

I contacted Lisa Decker because she was highly recommended by a friend, who installed cabinets in several properties. I loved my friend's kitchen and was able to find several products on the website that seemed to be competitively priced. I met with Lisa at the Largo, FL location and immediately fell in love with York Driftwood line. Lisa helped me to refine the design. I requested for the cabinets to be delivered assembled, and all 19 cabinets were assembled and delivered in record time. My kitchen installer was very pleased with the quality and how well everything fit together. It took about 24 hours for two people to complete the installation including cabinet pulls. All cabinets came with plenty of hardware. The only drawback I could see is that the shelves in the cabinets were impossible to re-position after you installed them once - this was due to the type of clips supplied with the cabinets. Had I thought about it, I would have bought different clips in a hardware store. Bottom line: these cabinets are the best quality for the price. I will definitely come back when I am ready to do another project.

Top Critical Review

“Poor quality and lack of customer support”

Autumn F.
1/14/24

Spent weeks getting my order created after many back and forth emails and calls to my rep, we finally got the order. The rep took several days to return calls and or emails. When we received our order, late... we started putting them together. Our sink cabinet was the wrong on and another cabinet didn't have the right sizes to put it together. The lower corner cabinet had a cracked front frame that was difficult to replace as well. After days of figuring that out they were finally installed. The good part was they were easy to put together and install. On the other hand, we have had them for about a year and the paint is wearing off and they chip very easily. White cabinets get dirty easily so we clean them often. The paint wear isn't from the chemicals as I use natural products of water, vinegar and essential oils. They definitely won't last as long as I thought they would or would expect for the price since we're only a year in and they need touched up.

Reviews (9,791)

Rating

Timeframe

Other

Reviews that mention popular keywords

kitchen cabinets (24) customer service (88) design service (18) lily ann (92)
Thumbnail of user elizabeths156
2 reviews
1 helpful vote
August 30th, 2023

I contacted Lisa Decker because she was highly recommended by a friend, who installed cabinets in several properties. I loved my friend's kitchen and was able to find several products on the website that seemed to be competitively priced. I met with Lisa at the Largo, FL location and immediately fell in love with York Driftwood line. Lisa helped me to refine the design. I requested for the cabinets to be delivered assembled, and all 19 cabinets were assembled and delivered in record time. My kitchen installer was very pleased with the quality and how well everything fit together. It took about 24 hours for two people to complete the installation including cabinet pulls. All cabinets came with plenty of hardware. The only drawback I could see is that the shelves in the cabinets were impossible to re-position after you installed them once - this was due to the type of clips supplied with the cabinets. Had I thought about it, I would have bought different clips in a hardware store. Bottom line: these cabinets are the best quality for the price. I will definitely come back when I am ready to do another project.

Products used:
Kitchen cabinets

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidc6433
3 reviews
3 helpful votes
July 5th, 2022

Thank you! I hope to keep buying new items! I recommend! Great manufacturer. Reasonable price, excellent quality!

Thumbnail of user maryl1333
Mary l.
1 review
0 helpful votes
May 28th, 2020
Verified purchase

Darryl has been a great sales associate in assisting with my many calls and emails. The design team did a fantastic job creating exactly what I wanted, and even changed it to better suit me when asked. I've had a professional, in town, put together a quote, and lilyann was better, even from afar. So far, I'm impressed. Can't wait to try my hand at building these cabinets. I'll update my experience in a few weeks after the build.

Thumbnail of user chrisv235
2 reviews
3 helpful votes
March 9th, 2020

Where did the quality go? Who are they hiring? This used to be such a good company, but their standards have slipped. The cabinets will not go together because it looks like they started cutting one angle from one end, stopped half-way through and started at the other end,... UPSIDE DOWN! There is no way to use cabinets cut like that. The parts can't possibly slide all the way through the grooves. Waste of money and waste of time!

Thumbnail of user johng5057
3 reviews
0 helpful votes
June 17th, 2022

Great customer service and communication. On top of my order.
Order came quickly and well packaged.
Thank you very much.

Thumbnail of user tiffanyd166
Tiffany D.
1 review
0 helpful votes
May 28th, 2020
Verified purchase

Darryl was great and very helpful. He responded on nights and weekends to questions. I would happily refer people to him. I also appreciate your 3D drawings. Those are create good buy in for customers picturing the space. I am hoping shipping goes as smoothly as Darryl made buying. On another note, I did not enjoy my conversation with Lindsey.

Thumbnail of user bradburydoris
1 review
0 helpful votes
May 29th, 2023

First time building cabinets, I looked into a ton of places, I learned about all the different components, wood, hardware.
Bristol chocolate had it all. Soft close drawers, all plywood, solid all around.
I only had doors as the base units in my previous ugly, outdated mdf cabinets.
Now, all the bases are soft close drawers, dove takl.
Doesn't get any better I don't think.

I went against the trendy white shaker, and went with a traditional color, chocolate. Why? Because of its features. The sturdyness and mainly the cost as it is on clearance. Right now I couldn't build the kitchen I needed since most things are now out of stock. But I would have saved a ton more $$ anyways.
My favorite cabinets are hands down the glass ones. Because I now decorate for every season and ocassion. My kitchen looks cheerful and I can't wait to put all my Christmas decorations even though we are in may:-)

We ordered about 20 pieces plus all the trimmings, it does require a ton of planning, thinking, re planning, re thinking. Because shipping is expensive if you don't need the minimum purchase.
So, double check every thing you need, don't forget anything.
I placed a second order later on, because we liked it so much we ended up doing a "coffee station" but is a multi purpose area.
We used 42" plus shakers on top, since the ceiling is higher on that side of the house.

For my kitchen cabinets I had 30" before and I measured the shortest side of the ceiling and it was just more than 12" so when I ordered my cabinets I went with 42"
And i love it! And if I had more space I would had added more glass shakers.
I love the glass units!

I never considered glass because they are so expensive! But not here, my cabinets were cheaper, because of the non trendy color.

We still need to add the backsplash. Today we got out quartzite countertops installed.
By saving money on my cabinets I put it towards nicer countertops, which I stilll shopped around and paid $4200 installed. I went to a stone boneyard and got a local fabricator.
So my entire kitchen was 15k if I include the new small appliances.

I used various apps to make sure I had the right measurements, and the right specs. I could have done my design without it.

My kitchen island is Bristol linen, I regret it, since the wood in the middle of the door is not as solid as the chocolate one. Still a nice cabinet, but the cheaper chocolate cabinet was better made.

Pay attention at those samples.
The only bad thing is the freight company they used, they were delayed, rude, a nightmare.
Reached out to LillyAnn cabinets and Cindy made it right and she was very nice about it.
Next order I had placed they sent me a better company. We still have to install the crown molding, and the light rail molding.
As well as the toe kick, etc. but I wanted to share!

Thumbnail of user coreyb105
Corey B.
1 review
0 helpful votes
April 18th, 2020
Verified purchase

ALL WEBSITE FEEDBACK (since you had me rate it): Real pictures of the cabinets (each piece) would be helpful. I could not CTRL + Click "View cart" (this would open it in a new tab so that I could stay on my current page), which was annoying. Better filtering would be helpful on the product page as well. The "submit" button on this popup does not have a "pointer" cursor and is missing padding.

Thumbnail of user stefanc64
1 review
1 helpful vote
August 27th, 2021

This company is so shady and unprofessional I drove over 8 hours to pick these cabinets up. Otw there I was informed not all the cabinets were in stock like I was told a few hours earlier but they did ship them out fast so no big deal. However you can see the company charged me three times for the same order. Also you can see two of the cabinets they gave me knowingly were used or returns. They were in white boxes instead of brown with the hardware already attached. Both cabinets had damages. There was another pantry I received that had damage as well. I called this company 3-4 times and all I got was somebody will call you back. NEVER got a call back. I'm in the middle of 3 disputes with my credit card company to get my money back for the 2 extra charges and refund my money for damaged cabinets. The owner even knew I was driving over 4 hours each way to pick them up and they still knowingly gave me used and damaged product. I had to find somewhere else to buy close replacements, rescheduled the countertop guys and waste days of my time. They haven't even refunded both of extra changers yet and it's been over 40 days!? On 7/1 they LOCKED my account so I guess I couldn't review them. I bought and picked up the cabinets on 6/10 and started the dispute 15 days later because nobody called. The credit card company will have to make a decision and give me my money back. At this point they are trying to steal my money.
Update - talked to owner he said it was handled wrong told me to call him back with the info about the damage cabinets. Never answered again. Do yourself a favorite and avoid them

Thumbnail of user timo473
1 review
0 helpful votes
January 6th, 2021
Verified purchase

I purchased cabinets for my pole barn office and they turned out great. I always receive my cabinets quickly and they never have any defects. The cabinets include all the parts that are needed. I will continue to purchase from Lily Ann Cabinets.

Products used:
Cabinets, toe kick, quarter round, and filler

Service
Value
Quality
Thumbnail of user anonymousx874
anonymous X.
2 reviews
0 helpful votes
May 15th, 2020
Verified purchase

We've been a long-time customer of Cliq Studios (having ordered for about 10 different property projects). I found LilyAnn's website less user-friendly when attempting to configure cabinets on my own. After finding it too cumbersome to easily find what I was looking for on LilyAnn's category tab, I decided to contact Chuck Bennett to do it for me. He was really great but I'm not used to the extra time it took to go back and forth with emails and phone calls.

Thumbnail of user eugenes313
1 review
0 helpful votes
June 17th, 2022

This company is a great company to work with. They even gave us enough time to receive the product being that we were out of town and the product arrive on the specific date and time without any damage to the cabinets.

Tip for consumers:
This company you can count on everyone is human and subject to mistakes, however, when you bring a concern to the company, they tried their best to get it right and satisfy the customer and this is what it's all about having a company that you can trust and rely on.

Products used:
the cabinets

Service
Value
Shipping
Returns
Quality
Thumbnail of user brianh1148
Brian H.
1 review
2 helpful votes
May 10th, 2020
Verified purchase

I spent way too much time trying to figure out the different in design between White Shaker Elite and Colorado White Shaker. Probably almost a full day. I finally found a resolution large enough to tell the difference. I'm happy I ordered now but I have the biggest headache thanks to the website. I looked through youtube videos and all the possibilites on the site for any answer. The Testimonial section needs to be sorted by date and maybe rating/product name.

Thumbnail of user margareto257
Margaret o.
1 review
0 helpful votes
May 12th, 2020
Verified purchase

Don Mears did a great job dealing with our questions and changes.
I see one 30" set of drawers are bo. Until July. I hope they come in sooner!

Thumbnail of user jonathanm376
Jonathan M.
1 review
0 helpful votes
October 5th, 2019
Verified purchase

The only reason I put 4 stars on the website is because as I browse the cabinets, every other cabinet was separated by an add for organization accessories you also sell. These are great to know about, but eventually become a bit of a nuisance to efficient shopping and scrolling as it ads extra content to load and my phone would stop scrolling when I accidentally touched an add. Just for your consideration. Thanks!

Thumbnail of user karent394
3 reviews
14 helpful votes
October 13th, 2021

We recently purchased $5,000 worth of RTA White Shaker Elite cabinets. On delivery there were no signs of outer damage. Unfortunately when we started to assemble a couple a weeks after delivery, we were super disappointed regards the quality. Three cabinets had warped boxes which made assembly almost impossible (and frustrating). Two cabinets were scratched on the face side. Two other cabinets were scratched and marked on the sides that show. One cabinet was missing a vital installation slot altogether. Two wall cabinets have completely different finishes/shelves inside. Each base cabinet also a slightly different color interior finish. One 84" utility cabinet is marked up and damaged on the inside and outside. Two 'decorative' end pieces are both a 1/4" wider than the actual frame and while this might work okay for a base cabinet, it doesn't work for a wall cabinet (since it has to be installed flush to the wall). Would have been great if this was pointed out (anywhere) on their web site. We are handy folk and with a lot of time, ingenuity and various power tools (and touch up paint), managed to fix or hide most of the various manufacturing/quality faults and eventually get the cabinets assembled. On this project, we had planned to move forward with purchasing kitchen and bathroom(s) cabinetry from Lily Ann, but are blown away and super disappointed by how poor their QC and Customer Service is. We purchased from them based on all the positive reviews (posted on their web site) and now can't believe they are all legit. We called (and were told someone would call us back) and emailed them about our 'bad' experience but nobody ever bothered to follow up.

Products used:
RTA Shaker White Elite Cabinets

Service
Value
Shipping
Quality
Thumbnail of user summers128
Summer S. – Lily Ann Cabinets Rep

Hi Karen, we apologize for the issues with your order, I've just passed this along to our customer care team and they will be reaching out to you ASAP to get this resolved.
We completely understand your frustration and will do everything we can to remedy the situation. Look out for a call and/or email from our team as they will be in touch.

Thumbnail of user christophere467
1 review
0 helpful votes
June 29th, 2022

Karya Tianco is wonderful. The cabinets are wonderful The customer service beyond Karya is top tier. The measurements are exact and the cabinets are super easy to assemble. I cannot stress how good this company is.

Thumbnail of user ammerettt
Ammerett T.
1 review
0 helpful votes
March 6th, 2020
Verified purchase

overall great, website very slow at times. The Cabinet quality was far better than I ever expected. They are beautifully designed. So glad my friend told us about your company.

Thumbnail of user andrewn251
Andrew N.
1 review
0 helpful votes
May 8th, 2020
Verified purchase

Darryl was great throughout the process, looking forward to working again in the near future! Now lets see how well I can put these cabinets together! Cheers, Drew

Thumbnail of user caral62
CARA L.
1 review
0 helpful votes
July 17th, 2020
Verified purchase

The cabinets look great and were an affordable price. Darryl, my design specialist, was easy to work with and made all changes I asked for in a timely manner. Unfortunately, they took about six weeks to arrive. They were somewhat easy to put together, but I had trouble with some of the wood chipping off of the cabinets as I slid the pieces into place. Overall, a good cabinet for the price.

Thumbnail of user briank292
Brian K.
1 review
0 helpful votes
November 17th, 2018
Verified purchase

Your prices are great, and the product seems like it will be excellent. Bill Decker III was super helpful. I can't wait to get this stuff installed!

Thumbnail of user daniela193
Daniel A.
3 reviews
0 helpful votes
January 9th, 2020
Verified purchase

I can only give you 5 stars if the cabinets are delivered and go to gather well. But so far so good.

Thumbnail of user anonymousc377
anonymous C.
1 review
0 helpful votes
March 5th, 2019
Verified purchase

I've been looking at bathroom vanity cabinets for months, especially RTA cabinets. This website and brand is by far and away the best one out there. The photos are clear, close-ups are available for every line, FREE samples (WHAT?!?!) and the options to have your chosen glaze on your chosen cabinet (WHAT?!?!). I currently have 10 cabinet doors from 3 other sites, none of which are what I'm looking for. I am so hoping one of my samples will be what I want so I can order from you. Great job!

Thumbnail of user autumnf60
1 review
0 helpful votes
January 14th, 2024

Spent weeks getting my order created after many back and forth emails and calls to my rep, we finally got the order. The rep took several days to return calls and or emails. When we received our order, late... we started putting them together. Our sink cabinet was the wrong on and another cabinet didn't have the right sizes to put it together. The lower corner cabinet had a cracked front frame that was difficult to replace as well. After days of figuring that out they were finally installed. The good part was they were easy to put together and install. On the other hand, we have had them for about a year and the paint is wearing off and they chip very easily. White cabinets get dirty easily so we clean them often. The paint wear isn't from the chemicals as I use natural products of water, vinegar and essential oils. They definitely won't last as long as I thought they would or would expect for the price since we're only a year in and they need touched up.

Tip for consumers:
Had to pay for return

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryt428
Mary T.
1 review
0 helpful votes
May 2nd, 2019
Verified purchase

After experiencing problems with my first order, the company really stepped up and replaced all of my cabinets with a higher grade at nearly the same low price and worked to get them to me within a tight time frame to meet my deadline...so they really bent over backwards to make it work! Outstanding customer service. I appreciate everyone who helped and would order from LillyAnn again. Recommended!

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JOHN A.
Typically does not respond to reviews

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