Lilicloth

First after reading some of the positive reviews, the company is clearly padding the reviews. I placed the order on December 15 and received 7 of the 8 things I ordered yesterday, Jan. 5. Everything I bought is crap. The women's sweatshirts run very small so they haven't corrected the size to sell to North or South America or Europe. Nothing looks anything like the website photos, clearly a bait and switch. Very cheap and won't last past a few washings. Everything has a strange chemical smell. Returns take 48 hours to approve and from other reviews I guess I can expect to get screwed. I will never again bend my policy of never responding to random internet advertisements.

Yes... clothes look so cute in the ads, BUT please don't be fooled by this China-based rip off company... AND. Sizing is way off and very inconsistent for plus sizes... most materials are very thin and cheap. The return policy only works IF you're willing to pay to send it back to China (avg. $60 per shipment). They try to offer different refund amounts (max is about 25% of what you paid, so in essence they are stealing 75% of your purchase.) Please don't be fooled. Read the reviews... most are negative. The positive ones are from people they hire to write enough reviews to bury and hide the true crappy reviews.

I ordered three shirts. All were way smaller then advertised. I did some additional research and found that the site is not secure, there is no address, phone number or customer service. They are in China and if you need to return anything it will cost you more than the item is worth. They advise you to contact your bank due to the risk of your information being compromised.

Scam company. Wife bought me two shirts, same size, one fit great, the other looked at least a size too small. The shirt that fits seems well-made, the other is terrible. Went to return the one shirt but the fine print says that you have to ship it back to China at your expense, and then they will issue a refund once they get it back, however long that takes. Obviously, shipping is more than what you probably paid for the item. If you chat with customer service, they will bargain with you to give you up to 35% off instead of shipping it back, best part is they won't even take exchanges. Complete scam.

I bought MANY items for Christmas gifts. The quality and fit were very poor so I requested information on how to return them. I was told they only have a 14 day return policy regardless of them being gifts. Never worn, still in original packaging, trash. I will never buy from them again, and suggest you don't either.

I really like the shirts but the company is non-existent for customer service. My email address was submitted incorrectly so I have never received any confirmation or information on my orders, they say they can't correct it but they can forward the information and haven't done it. The live chat people ignore you and just drop your conversation without finishing what needs to be done. I bought multiple shirts and one did not arrive so I tried to find out where it was and live chat just didn't respond back to me. It's frustrating and for that reason I can't shop here anymore.

I ordered multiple items for Christmas presents. Actually searched high and low on the site to meet the free freight level. Normally I would not bother, but on the website the product quality appeared great. The sayings were funny and unique.
What a disappointment. My entire order arrived 14 days after Christmas. The merchandise quality is terrible, and sizes are completely wrong. One large is tiny, the next is huge.
Basically a scam of a company.

You deal 100% with customer service people in China. Courteous, very slow to respond and they do whatever they can to prevent you from returning items regardless of fault.

Ordered 12/4/2020 - delivered 1/15/2021 (missed Christmas). Item shipped from San Francisco, but still took 7 weeks to finally ship and arrive. - Yes you can return your item, but you have to do it immediately and spend $28 to ship it back to China. All returns are paid by buyer and ship to China regardless of circumstance or fault (see return label). Then they tell you that you will have to wait 8-10 weeks for them to refund your money. If you buy something-- expect to be stuck with it. Regardless of your issue that's their policy -- don't expect more customer service here...

Quality of actual clothing sweatshirt product - material is thin but quality seems fair.

The shirt I ordered (pictured below) came with off-center type and was very poor quality. Every attempt to communicate with the company about a refund was answered by idiotic pre-written responses and contradicting information. I will never do business with these guys again -- avoid them if you value quality and customer service.

The worst experience I have every had. I ordered $$223.68 of merchandise that looked adorable on the website. It arrived and the quality is horrible. Paper thin, colors not bright at all, and the sizing is not even close. The size small are super wide and I cant even put in words the terrible quality. Forget returning it, the shipping cost and custom paperwork to Hong Kong is a nightmare. Lesson learned. I hope I have saved someone else this nightmare with my review. And, the worst customer service ever.

They don't tell you up front that everything is shipped from China! Extremely slow shipping and still haven't received even a tracking number after 2 weeks! Don't order from this company unless you can wait over a month for your order.

Ordered items 22-Nov for Christmas, all but 1 shipped 26-Nov, I was charged for the 1 that was out of stock, and had to contact them to initiate a refund. 17-Feb, 4 communications with them, and still no refund. The items we did received arrived 23-Dec, just in time. The pieces we got are cheap and not worth what we paid, although we didn't pay much for them. Will never use them again. Giving up on my refund, as it's just not worth my time. Duped!

The Ruth Bader Ginsberg shirt arrived, I washed it and the transfer is already coming up. When I contacted the company, they refused to accept a return, offering me a nominal 15% return for a non-usable shirt since it was not in its original state and original packaging. From the "customer service" email: Sorry for the inconvenience. But we can not accept the return of the item that has been washed.

In other words, "thanks for your money. You should have worn the shirt at least once before you washed it so you were paying for at least one use."

I will be posting these pictures and this warning whenever I encounter any advertisements from this company.

I ordered several clothing items, in my normal size, after reading reviews about this company. I received 1/2 of the items almost 3 weeks after ordering. The quality of every item is extremely poor, cheesy material, fit is also poor. I decided to wait to return everything until I received the remaining items because you are charged for return shipping to China (I am in US). After receiving the remaining items 8 weeks after my original order, I emailed the company about returns. They refused to accommodate my request due to my returns being more than 15 days from receipt, although I explained that my goal was to combine shipping on the entire order. Customer service, quality, workmanship is poor to say the least. Don't waste your money here, very disappointing.

This company really deserves less stars. I bought two sweatshirts that did not fit. They make it so difficult to return it that you give up. They basically said well you have to pay the shipping and you're sending it back to China so how about we just give you 15% back and call it a day. Do not buy! There are other sites that have the same products with much better return policies. Attached is the response they kicked to me.

I think it was over 3 weeks to get the 5 ‘sweatshirts'. Seriously? These are NOT sweatshirts. They are heavy tshirts. There is no lining of fleece and the prints are nowhere as pretty as what I ordered. I am beyond disappointed. I hope my review is read and people take it to heart. So so disappointed! Does this look like the website picture?