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How easy is it to get a hold of customer service at Lilicloth.com?

asked by Tony Q. on 10/23/20

5 Answers
Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Lilicloth
Helpful (0)
Sorry for all inconvenience.

We have cool design, good quality and reasonable price.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Lilicloth
Helpful (0)
They returned e-mails after a day, so satisfactory time.
Helpful (0)
There is no "customer service". We've had problems with two orders. Our multiple emails to CS were responded to by Lilicloth employee "Vincy" who refused several times to issue a Return Authorization or refund for either order. One item was lost in shipping and despite tracking info, we were told they had no US operations so could not find our package. They refused to make a refund. We requested to speak w supervisor and were told there is no phone service because they are located in China(!). I've worked in China for 20 years and use WeChat or direct dial frequently. The company is a scam and a complete WASTE of time.
Helpful (0)
Impossible to get a response that doesn't revolve around their hidden policy of having to return item to China at own expense
Helpful (0)

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