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LightInTheBoxReviews 13,726

4.2

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

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Alabama
1 review
1 helpful vote
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I couldn't be more satisfied with the product or the experience. As usual better than expected.

Date of experience: September 18, 2014
North Macedonia
1 review
1 helpful vote
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Good seller, nice item for kitchen
September 18, 2014

Good seller, nice item for kitchen. Fast delivery. Most importantly safe. Highly recommended...

Date of experience: September 18, 2014
Mississippi
1 review
1 helpful vote
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I absolutely love my veil
September 18, 2014

I absolutely love my veil. It came back in record time and I was able to track it every step of the way. I had no problems at all with this item. A great big thumbs up for great prices and service!

Date of experience: September 18, 2014
NL
1 review
1 helpful vote
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Great quality items to be found here, against very attractive prices, and very accetable delivery times with low delivery costs

Date of experience: September 18, 2014
New York
1 review
2 helpful votes
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My over all experience with light in the box is great

Date of experience: September 18, 2014
Florida
1 review
1 helpful vote
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Absolutely love the bracelet
September 18, 2014

Absolutely love the bracelet. My teenage daughter wasn't real impressed when I ordered it. But thank goodness I ordered more than one. She wears hers every day. Both of us constantly receive compliments on the bracelet. Already ordered more for Christmas gifts.

Date of experience: September 18, 2014
Cyprus
1 review
1 helpful vote
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I really enjoy shopping from light in the box. People there are very friendly and they are always willing to help in any they can.

Date of experience: September 18, 2014
Maryland
1 review
1 helpful vote
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Good quality beautiful bracelet for an unbelievable price.

Date of experience: September 18, 2014
North Carolina
1 review
1 helpful vote
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Prompt, nice products of good quality
September 18, 2014

Prompt, nice products of good quality. Very descriptive so that we bought the right thing the first time.

Date of experience: September 18, 2014
Florida
1 review
1 helpful vote
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I was very pleased with the price and the quality of the selection, they also ship reasonably fast. When we had once an issue with the local delivery company, they have resolved it efficiently, and all the communications are effective. Mostly no communications are needed as the orders are delivered promptly. The packing is secure and all arrives in-tact. The website is easy to search.

Date of experience: September 18, 2014
Canada
1 review
1 helpful vote
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Excellent experience with Light in The Box - efficient service and the items I received are of superior quality. Furthermore, when it comes to the price of the items, it is unbeatable. You get a bang for every buck!

Date of experience: September 17, 2014
Pennsylvania
1 review
1 helpful vote
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I love ordering from lightinthebox!
September 17, 2014

I love ordering from lightinthebox! I tell all my friends about it too! I always get free shipping things at great prices and it usually doesn't take to long to arrive! I've ordered 3 times so far and will keep ordering from them!

Date of experience: September 17, 2014
Virginia
1 review
1 helpful vote
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Love this product
September 17, 2014

Love this product. Easy installation. Good service from Company

Date of experience: September 17, 2014
Indiana
1 review
1 helpful vote
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It was very pleasant
September 17, 2014

It was very pleasant. I really like everything that I've gotten so far.

Date of experience: September 17, 2014
Florida
1 review
3 helpful votes
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I am satisfied with the service except it says LightInTheBox can be reached 24 hours a day but chat box is only open from 10:00 P.M.-10:00A.M. Which is too late, and no phone number is available, otherwise I am satisfied with products.

Date of experience: September 17, 2014
Croatia
1 review
2 helpful votes
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Great items & great seller
September 17, 2014

Great items & great seller. You can have complete trust in this seller from my experience.

Date of experience: September 17, 2014
Norway
1 review
1 helpful vote
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Bra og trygg nettside!
September 17, 2014

Bra og trygg nettside! Jeg har fått alt jeg har bestilt i en bra beskyttet pakke. Og som oftest før tiden. C: Kvalitet kommer ann på hva du bestiller. Du kan finne informasjon om det i beskrivelser og andmellelser på produktet! C:

Date of experience: September 17, 2014
GB
1 review
1 helpful vote
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The package arrived promptly. The contents were in perfect condition. The scale is simple to operate and comes in a neat little slip case and I will be carrying it around with me when I visit sales and auctions. Very useful/

Date of experience: September 17, 2014
Saudi Arabia
1 review
1 helpful vote
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Thank you for this special service and a good selection of types of clothes and I hope more and more discounts... Regards

Date of experience: September 17, 2014
GB
1 review
1 helpful vote
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The package arrived promptly
September 17, 2014

The package arrived promptly. The contents were in perfect condition. The scale is simple to operate and comes in a neat little slip case and I will be carrying it around with me when I visit sales and auctions. Very useful. Just what I need.

Date of experience: September 17, 2014