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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I couldn't be more satisfied with the product or the experience. As usual better than expected.
Good seller, nice item for kitchen. Fast delivery. Most importantly safe. Highly recommended...
I absolutely love my veil. It came back in record time and I was able to track it every step of the way. I had no problems at all with this item. A great big thumbs up for great prices and service!
Great quality items to be found here, against very attractive prices, and very accetable delivery times with low delivery costs
My over all experience with light in the box is great
Absolutely love the bracelet. My teenage daughter wasn't real impressed when I ordered it. But thank goodness I ordered more than one. She wears hers every day. Both of us constantly receive compliments on the bracelet. Already ordered more for Christmas gifts.
I really enjoy shopping from light in the box. People there are very friendly and they are always willing to help in any they can.
Good quality beautiful bracelet for an unbelievable price.
Prompt, nice products of good quality. Very descriptive so that we bought the right thing the first time.
I was very pleased with the price and the quality of the selection, they also ship reasonably fast. When we had once an issue with the local delivery company, they have resolved it efficiently, and all the communications are effective. Mostly no communications are needed as the orders are delivered promptly. The packing is secure and all arrives in-tact. The website is easy to search.
Excellent experience with Light in The Box - efficient service and the items I received are of superior quality. Furthermore, when it comes to the price of the items, it is unbeatable. You get a bang for every buck!
I love ordering from lightinthebox! I tell all my friends about it too! I always get free shipping things at great prices and it usually doesn't take to long to arrive! I've ordered 3 times so far and will keep ordering from them!
Love this product. Easy installation. Good service from Company
It was very pleasant. I really like everything that I've gotten so far.
I am satisfied with the service except it says LightInTheBox can be reached 24 hours a day but chat box is only open from 10:00 P.M.-10:00A.M. Which is too late, and no phone number is available, otherwise I am satisfied with products.
Great items & great seller. You can have complete trust in this seller from my experience.
Bra og trygg nettside! Jeg har fått alt jeg har bestilt i en bra beskyttet pakke. Og som oftest før tiden. C: Kvalitet kommer ann på hva du bestiller. Du kan finne informasjon om det i beskrivelser og andmellelser på produktet! C:
The package arrived promptly. The contents were in perfect condition. The scale is simple to operate and comes in a neat little slip case and I will be carrying it around with me when I visit sales and auctions. Very useful/
Thank you for this special service and a good selection of types of clothes and I hope more and more discounts... Regards
The package arrived promptly. The contents were in perfect condition. The scale is simple to operate and comes in a neat little slip case and I will be carrying it around with me when I visit sales and auctions. Very useful. Just what I need.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.