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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Item received in very good condition and as described. Thanks a lot. Will definitely shop again from this Website. Regards
My experience was great I accidentally ordered another veil and I sent a message to customer service and got my refund. Also I've been ordering from light in the box and I am never dissapointed with their products. Love them
Had been using the site for almost a year now: I buy clothes, gifts, accessories (miniinthebox version of the site) and I was happy with all of the products received.
Delivery - also great, with no rush I get most of the products by mail for no extra fee! When I had to pay - the item was delivered to my doorstep. Also, that was because of the taxes, I think, since they payed them for me.
Recomend!
Lightinthebox.com is a very great website. The products were wonderful and the staff is above excellent.
This was my first experience buying directly through the net. I was really happy and excited by dealing with Light in the Box they are very professional and high quality guaranteed. I fully recommended my friends to deal with Light in the Box.
My experience with Lightinthe box was great. They were there immediately to help me with a problem and solved it quickly and courteously. I will continue to shop there for items of interest.
Got everything I needed and I'm very satisfied with the experience of my first purchase. Fast shipping, pleasant customer service and really nice site with a huge variety of products.
I did however run into a problem which they should consider fixing: My 2nd and 3rd order were returned to them because of a customs security issue (I was, of course, refunded each time). The items were a battery and nail polish which don't seem to be allowed. I hope they fix this by putting some kind of label on the product's page to let you know the item may not be allowed to pass customs security resulting in a returned order.
Other than that issue, I'll continue to shop with them.
This dress is excellent. It fits perfectly. I am very pleased with the quality of the fabric and impressed with the high standard of workmanship. It only took a couple of weeks which was much quicker than I expected. I would recommend Light in the Box to all my friends! Thank you so much.
I really like this. It knows exactly what I need and very handy. Nice model and useful. I read a lot, listen audio books, in comm with my friends via email and with this I can do all these and lot more.
I was actually looking for a dual sim phone, and luckily, I came across the site. Everything about lightinthebox is amazing, starting from their products, prices and the delivery of the products, I will give them 10 out of 10!
The dress I order was so beautiful and I felt so free in it. The materials flow good with my body type and I just fell in love with the bedding design all around the dress.
I'm Glad That I Found Light In The Box... I Would Recommend Them Anytime To Friends and Family... All Items Purchased Came On Time and Was Exactly Like The Pictures... The Bride and Groom Couldn't Of Been Happier With My Choice... Thanks To Light In The Box
Looking on the website, purchasing the shoes and then they got here a day early - I have nothing but a positive and wonderful experience!
Prompt delivery of a very good product the P7 Cubot mobile phone.
UK buyers be advised that DHL will charge you a whopping £21.00 extra on top of the delivery charge you already paid, apparently for customs, VAT and their charge for doing this! The plug that helps charge the phone is a two pronged round one no good for UK but adapters can be found for a couple of quid or buy a Blackberry charger off EBay around three quid and it works a treat.
Received the package in The Netherlands after a week or so. Very happy with the way it was boxed and the package was complete. The customer service has been great too. I ordered a black IP Cam and immediately after ordering it I wanted to change it to white so I had a chat with someone from the after-sales team. They were very responsive and helpful. I made a ticket and was told that I could simply apply for a RMA and send the black camera back. After doing some thinking, I decided to keep the black camera. At the beginning I had some issues to view the camera. I followed all the steps from the manual, which is quite easy to read. However I got stuck on the P2P ID Finder software. The software recognized my internet settings but it didn't find the camera. This was very frustrating for me as I am quite tech savvy and couldn't figure out what the issue was. I decided to skip this software and try it on my Android phone. I downloaded the software and after clicking on search, it found my IP Cam. The IP that was shown in P2P ID Finder didn't correspond with the IP that the camera was on, that's why it didn't find anything. Having the correct IP in hands now via the Android app, I was able to reach the camera via my browser and set it up correctly. I have it now working on my browser (IE and Chrome), Android, iPad (iOS7) and even from outside my home network (from work) after doing some port forwarding. The image quality is not very sharp, but for 31 euros (total price) I am very happy with it. The only thing I can remark is that the audio from camera to other device is VERY low. From device to camera it's pretty decent. I guess we will be buying a separate audio baby monitor and just use the camera for the video. All in all, I surely recommend this camera and the services from Light in the box. Cheers, Albert
My experience so far has been wonderful, am happy tha i received my order and they all looked as their in the pictures. Your services are excellent.
I'm so glad I found this site! They have some of the cutest and unique products around, for amazingly low prices. I will recommend this site to everyone, and post it on Facebook. Ordering is super easy ad delivery is always very promt. Love this site!
Loved the products that we bought, but I got a shipping bill from DHL and I wasn't aware that I would have to pay an extra $17.99 in shipping. Overall I'm happy with the things that I've purchase!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members