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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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One of the best overseas websites I've ever used from the communication down to the price, and even the packaging with the extra foam padding. Is not the first time and certainly will not be the last time I use them. I cannot reccomend light in the box enough
All the products I have bought from LightInTheBox were all brilliant. The clothing, although hard to get the ones you like, were great. Only one mishap of size, but it was a really nice material. The service is excellent, they are willing to solve any problem in an orderly manner.
I'm very glad to buy from LightInTheBox on a regular basis. Satisfied with the products and the service as a whole packet. I look forward for more business.
Really good experience, even i had a problem they been open to help me. Nice clothes like to shopping on this web site. Items look like on the picture.
Good Service, Fast Shipping., did not even need to contact customer service, everything as planned just like the website says.
I am satisfied with my LightInTheBox.com purchase.the product i ordered is sooo beautiful. Realy like it.the quality is high. I also appreciate the excellent customer service. They take great effort to help the customer. Love shopping with LITB :)
Phone I ordered arrived in allotted time and came with charger, earphones, protective case and several screen covers. The phone is amazing at such a good cost. The display is very clear, it is easy to use and has good camera. Far superior to my previous Samsung Pocket phone which cost twice as much. Don't be put off by the unknown brand name this is a super phone thank you very much Light in the Box, great service
Looks perfect! Can´t wait to give it to my friend as a gift.
Highly recommend. Thank you :)
Omg, I love this site. Easy buying experience. The merchandise are all wonderful.
Delivery is fast and every item is packed individually.
Will continual to shop here.
Thank you
Light in the box is always very helpful, the products I receive are good quality, and they have a great range of everything.
This is a very cool bracelet. Nice quality and very attractive. The ordering and receiving were easy, accurate and I am very pleased with the whole transaction. Thank you!
I love light in the box. The site is very clear cut and has a wide variety of elegant and amazing products for anyone and any occasion for an affordable price. The shipping was fast and the over all quality was exquisite. I will return for more purchases in the future. I am one proud Bride.
Fast delivery and nice service. From time to time they have good discounts.
The dress is of high quality and very beautiful. I would recommend to order at least one waist size larger because it comes out very small. I assume this is because the material has multiple/thick layers taking up lots of space and room to breathe. It is slightly too small for me but I can still wear it. I would recommend this dress because of its stunning beauty.
Hi, My experience with LightIn TheBox is first class, GREAT service, very happy with anything I have ordered and have told all my work mates and friends about the site...
I am excited about my "Light in the box" order. My choir will be wearing their beautiful shawl at a 30 Anniversary affair. Everyone is looking forward to the occasion. I can't wait to see the 12 bow-ties. My order is #************** of September 14,2014.
Lovely low cost items, exceptional value, everything extremely well packaged and super fast post. Who could ask for more.
Really luv it. I recommend to anyone that's interested in this item..
Here is your previous review on our site for reference: Excellent camera, not the widest angle you can get, but still really excellent and it operates great at night, so an ideal all rounder.
LightintheBox has good prices and interesting products. They ship fast and easy.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.