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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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This is a very professional company. The items are high quality and are delivered as advertised. Will definitely continue to shop here.
I really like their products, they are mostly full of reviews, what is very handy.
I appreciate their customer service. I am always telling my friends and family about lightinthebox.com as it is great page with huge assortment, and good values
Excellent service. Product which I've bought (cell phone and accessories) arrived in time. Which is even more important, description and features on the seller website were very precise and accurate. Cell has got everything what's been promised.
Light In The Box provides good quality merchandise for extremely low prices. The wait may be a little longer than a local vendor, and the quality may be a LITTLE lower than the name brand item, but the low price and huge selection make it worth the wait.
Flower girl basket that was ordered was exactly as pictures and shipped well and in a timely fashion. Wonderful first experience!
I havent had a bad experience been buying since 09 and will continue to buy...
Good quality material used on products. (Total quality management performed on products.)
Received my package expediently and was able to track ones package online.
Great experience got my order on time and it was all beautiful would recommend this site for any occasion
I ordered a cover for a Kobo reader and got the package in the time you said I would get it and in very good condition. So far, all the products I have bought from LightIn the Box have been good quality and delivered in the time you specified.
Very good website to order stuff from. I have yet to be disappointed from anything I have bought on this site and most things have free shipping. Be willing to wait for your order though as it takes around 20 days shipping. Concidering its coming from overseas I dont think thats actually too bad of a wait time myself.
I have bought quite a few items from lightinthebox all items came in good time well packed and clearly marked. I cant understand how the good quality items are so cheap. I recommend lightithebox to all my family and friends I have been pleased with everything I have bought, thanks very much dennis oneil.
Beautiful but needs a plain black dress underneath!
I would recommend to all who are buying online because the product is real and it delivered exactly the date they have give.
Their product is good but i have communication problems with lightinbox. Like now my ticket was close i can't ask questions to get more details on products and their is no instruction on how to open a new ticket
Everything I have been told would happen. Dresses are beautiful and fit perfectly. The helpdesk was also great to work with.
I'm in love with my new Cubot X6... first of, shipping and delivery was great (took 10 days which was fine) with no mishaps; packaging was awesome and contained everything specified. The phone is really lovely and quite riveting, considering the size and make; screen quality nice; camera is great... thumbs up Light in the box!
Very good service and excellent quality goods, so i have ordered more equipment. I just wish LightInTheBox had a easier facility where one could contact them to question, inform, add to or alter an order, (exmpl: change colour of bicycle helmet before it has been sent) within a reasonable time period. However that's my failing for being a bit scatty, but it would help.
Excellent customer service. Had initial system issues with ordering but live chat was very helpful,. Ordered 25 items-90% were fabulous and reasonable too. Will definetly recommend light in the box to all!
It is an amazing site with so much to choose from. I purchased my wedding dress with customized measurements and it fits perfectly. No alterations need to be done. Additionally, the shipping was within reason. It takes a few extra days to do customized measurements but nothing to where it was an extreme waiting time.
Site for reference: Simple and matches lace dress.
The shorts are very nice and they arrived in perfect condition. Many thanks.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.