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LightInTheBoxReviews 13,726

4.2

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

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Canada
1 review
2 helpful votes
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This is a very professional company
September 23, 2014

This is a very professional company. The items are high quality and are delivered as advertised. Will definitely continue to shop here.

Date of experience: September 23, 2014
Ireland
1 review
1 helpful vote
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I really like their products, they are mostly full of reviews, what is very handy.
I appreciate their customer service. I am always telling my friends and family about lightinthebox.com as it is great page with huge assortment, and good values

Date of experience: September 23, 2014
GB
1 review
1 helpful vote
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Excellent service
September 23, 2014

Excellent service. Product which I've bought (cell phone and accessories) arrived in time. Which is even more important, description and features on the seller website were very precise and accurate. Cell has got everything what's been promised.

Date of experience: September 23, 2014
Arizona
1 review
2 helpful votes
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Light In The Box provides good quality merchandise for extremely low prices. The wait may be a little longer than a local vendor, and the quality may be a LITTLE lower than the name brand item, but the low price and huge selection make it worth the wait.

Date of experience: September 23, 2014
Idaho
1 review
1 helpful vote
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Flower girl basket that was ordered was exactly as pictures and shipped well and in a timely fashion. Wonderful first experience!

Date of experience: September 22, 2014
California
1 review
2 helpful votes
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I havent had a bad experience been buying since 09 and will continue to buy...

Date of experience: September 22, 2014
South Africa
1 review
1 helpful vote
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Good quality material used on products
September 22, 2014

Good quality material used on products. (Total quality management performed on products.)

Received my package expediently and was able to track ones package online.

Date of experience: September 22, 2014
New York
1 review
1 helpful vote
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Great experience got my order on time and it was all beautiful would recommend this site for any occasion

Date of experience: September 22, 2014
Canada
1 review
1 helpful vote
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I ordered a cover for a Kobo reader and got the package in the time you said I would get it and in very good condition. So far, all the products I have bought from LightIn the Box have been good quality and delivered in the time you specified.

Date of experience: September 22, 2014
Texas
1 review
1 helpful vote
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Very good website to order stuff from
September 22, 2014

Very good website to order stuff from. I have yet to be disappointed from anything I have bought on this site and most things have free shipping. Be willing to wait for your order though as it takes around 20 days shipping. Concidering its coming from overseas I dont think thats actually too bad of a wait time myself.

Date of experience: September 22, 2014
GB
1 review
1 helpful vote
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I have bought quite a few items from lightinthebox all items came in good time well packed and clearly marked. I cant understand how the good quality items are so cheap. I recommend lightithebox to all my family and friends I have been pleased with everything I have bought, thanks very much dennis oneil.

Date of experience: September 22, 2014
GB
1 review
1 helpful vote
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Beautiful but needs a plain black dress underneath!

Date of experience: September 22, 2014
Italy
1 review
1 helpful vote
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I would recommend to all who are buying online because the product is real and it delivered exactly the date they have give.

Date of experience: September 22, 2014
GB
1 review
2 helpful votes
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Their product is good but i have communication problems with lightinbox. Like now my ticket was close i can't ask questions to get more details on products and their is no instruction on how to open a new ticket

Date of experience: September 22, 2014
Missouri
1 review
2 helpful votes
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Everything I have been told would happen
September 22, 2014

Everything I have been told would happen. Dresses are beautiful and fit perfectly. The helpdesk was also great to work with.

Date of experience: September 22, 2014
GB
1 review
1 helpful vote
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I'm in love with my new Cubot X6...
September 22, 2014

I'm in love with my new Cubot X6... first of, shipping and delivery was great (took 10 days which was fine) with no mishaps; packaging was awesome and contained everything specified. The phone is really lovely and quite riveting, considering the size and make; screen quality nice; camera is great... thumbs up Light in the box!

Date of experience: September 22, 2014
Spain
1 review
2 helpful votes
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Very good service and excellent quality goods, so i have ordered more equipment. I just wish LightInTheBox had a easier facility where one could contact them to question, inform, add to or alter an order, (exmpl: change colour of bicycle helmet before it has been sent) within a reasonable time period. However that's my failing for being a bit scatty, but it would help.

Date of experience: September 22, 2014
Australia
1 review
2 helpful votes
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Excellent customer service. Had initial system issues with ordering but live chat was very helpful,. Ordered 25 items-90% were fabulous and reasonable too. Will definetly recommend light in the box to all!

Date of experience: September 21, 2014
Pennsylvania
1 review
1 helpful vote
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It is an amazing site with so much to choose from. I purchased my wedding dress with customized measurements and it fits perfectly. No alterations need to be done. Additionally, the shipping was within reason. It takes a few extra days to do customized measurements but nothing to where it was an extreme waiting time.

Site for reference: Simple and matches lace dress.

Date of experience: September 21, 2014
Arkansas
1 review
1 helpful vote
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The shorts are very nice and they arrived in perfect condition. Many thanks.

Date of experience: September 21, 2014