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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Ordering was easy. Processing takes a while but shipping was quick and the whole order comes together.
Lightinthebox has always impressed me both with their customer service and quality of products plus fasttt delivery!. They are keen on improving your shopping experience and the satisfaction you get. Once I bought a necklace that is buy1get1free, they sent me only one of the necklace instead of two. When I brought it to their attention, they apologised and even gave me a refund.! So I got my money back plus a free necklace! Now how cool is that. I totally love shopping with them and will recommend any interested buyer to GO ON! You won't be disappointed... Xxx
My experience was very interesting. Ever since I discovered light in the box, I have become a very big fan of them and I would definitely recommend it to all my friends that seek my advice on online hoping.
LightInTheBox is an overall fun website with many different fashion styles that can be browsed. They always have amazing deals for the product that you are looking for and receiving the item doesn't take long either.
I received my order sooner than expected and the phone is great
Item arrived on time, lovely dress can't wait for the races to wear it.
Great site, great prices and I have had trouble in the past that was quickly resolved. As you can tell I'm not a fake review, just like the place
It´s very easy to shop on LightInTheBox, they have good products for cheap prices and they also have very big discounts.
I ordered a very nice and confortable baseball cap, which arrived very fast here in Bulgaria.
I highly recommend LightInTheBox. Will deal again with.
Great experience with ordering and delivery! Customer service feedback is done in a timely manner
One of the best sites that exist in the world trade web
Really fun to go back and buy this site
Very smooth traversing around the LightinTheBox site. Unlike several other sites when I put an item name in the search box it comes up with what I asked. It's a great site all sorts of neat stuff. No fuss checkout and I will buy again.
I recently bought some lights with light in the box. The delivery was very smooth. I had some dispute with the lights but they were very professional and understanding in helping resolve the problem. I would recommend this website and would definitely deal with them again.
I had a pleasant experience shopping at light in the box. I shopped for some light fittings. All the items were of excellent quality... definitely shopping for light fittings from here in future.
My experience (total deals around 800$) with LightInTheBox results to me that it is a guaranteed online store. It contains items with reliable description that decides the quality of the item, in addition to the good prices. Also, their after sales customer support is great.
I bought different items, like Wedding Dress, Lingeries, Electronic devices and equipment. When I raise a claim, I find real care for customer service even after sales. Last one, I complained due to delay in shipment delivery, I took back my money immediately, with a little extra amount as a coupon.
Even if I receive the item then find it is unlike what was described, I can return it and get refund, this is what a customer like me needs from such markets.
In short, I trust this site, and when ever I order through this site, I feel comfortable that I took a right decision.
The dress was much better than my expectation. I didn't have much hope for it to fit me but it did fit perfectly. Thanks Light in the box.
The overall experiance is delightfull. All the stuff with the wright sizes, came in on time, and all the things I ordered. Thank you.
I love shopping light in the box, i find new items everyday. Its great!
I am very pleased with this product, I was a bit sceptical to order it but took a chance and I must say I would recommend this product 100%. It is a great gift.
Very nice good items almost everything what you are looking and prices very cheap, all the items are in very good conditions, since I know light in the box I just buy with them
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members