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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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(Black corset) This is the best product from this site I have purchased so far! Fits like a glove! Its made so well, really great quality, will last a life time! Thank you so much :) The BEST website ever :)
Totally awesome, ontime delivery, didn't, need hemming, just beautiful, I was s ready to wear it as soon as I opened the box. I was surprised. That my dress fit in such a small box but when I opened it, it was perfect.
I have good things to say. I love the fact that I can normally get free shipping and I especially love all of the different products they have!
This site is great for weddings. I got a veil, bridal party favors, cakes toppers, bolero, jewelry and more from it. Everything has turned out to be fantastic when it arrive. I would highly recommend!
Great customer service! Very helpful! Thank you very much!
Engraved wedding gift and accessories were nicely done. Nice quality. Shipping took a little longer due to engraving. Packaged nicely for gift giving.
Light in the Box has been a pleasure to shop with. Everything I have received I have loved. Thanks so much for being here.
I was skeptical at first, but I have been nothing but pleased with the customer service, fast delivery, and quality of the products I have bought!
I love the selection of clothing at great prices. I'm an older woman and like my clothing to be feminine and sweet but modest. Light in the Box has many styles that I would love to also purchase if the dresses weren't so short! I would like to see some of the young looking short dresses with more length to them. Knee length would even be acceptable. I get so many compliments on the outfits I have bought and even purchased my wedding dress and shoes from Light in the Box. I'm keeping my eyes open for more clothing!
I love the design and quality of this shirt. It fits my frame perfectly and is versatile enough for casual and formal occasions.
I would recommend this site to everyone. So far my experience has been an absolute positive. I was a bit skeptical at first due to items being so cheap, therefore I excepted items to be less than perfect then what the images and discriptions of the articles describes, but I was honestly amazed and very satisfied. Shipping cost is average but delivery to Australia was within the timeframe explained.
Great products, and now I'm getting free stuff! Sweet!
I am a customer at this site. Everything on this page is correct. The items arrive on time and are the same with what I have seen in their website. I have purchased many items. In one of the orders was a mistake. I ordered a sweatshirt, but had ended. They told me and the money returned to my account immediately. I wish to continue with this service.
I first made my purchase with LightInThebox on 25th August 2014. I was so looking forward to receive my goods and was impressed with the prompt response both when ordering and shipping. My goods arrived safely and i was very happy. Since then i have been ordering quiet a number of things not only for myself but for my family and friends too. Thanx LighInThebox.
I made 2 orders on this site: one coat and 2 T-shirts. One was delivered in about 2 weeks, another about 4 weeks.
Both is VERY SMALL!
I ordered XL but actually they are S (Small)!.
I knew that Chinese trying to save money on everything, but did not expect that they save so march!
These orders cost me $26 each. I returned a coat, which costs me about $12, and absolutely do not know what to do with the second one! May be somebody need for the child? :)
Very good experience with the company. ( All things taken into account with shipping and delivery it was very quick so i have NO complaints) As I said I rate this company AAA.
Very happy with the product. Ordered bridesmaid dress and it fits perfect.
I ordered three of these dresses in Watermelon colour. (1 of them size 12 and 2 of them as custom measurements.) I tried on the size 12 dress, it is beautifully made. The quality is excellent, the same if not better than all of the bridal stores I went to in Brisbane, Australia. The material is lovely and they are a really high quality product, for a very good price. Thank you Light in the Box! I'll update my review with photos once my bridesmaids try them on.
The dress is exactly as in the picture. The fabric beautiful and everyone I showed said it looked stunning on.
It is actually better than i anticipated.
It makes me feel glamorous and feminin
Avery enjoyable shopping experience. Can recommend highly
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We are very sorry for the inconvenience. Any questions concerning your order please log in and submit a ticket to contact our customer service for help. Here is how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html. We believe they will help you to solve all the problems.
Thanks for shopping with us!
Sincerely,
Lightinthebox