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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I am in love with my wedges. The ribbon is not attracted to the shoe, you will have to attach it. It does have the holes to put the ribbon through. Overall I am in love with it.
Excellent shoes. Good service. Ordered another pair for myself and a friend. Recommended to my dance class. 50 people.
It was accurate description and the delivery time was good.
Satisfied with product quality, really nice look. It is to buy, it is easy to find what one likes, have great things
Bought LED light bulb for fridge, the company delivers on time, and product as described - works great and very good value.
It was my first order at this site, and I'm overall happy with it. I learned that when buying clothes it is completely necessary to check the size equivalence chart to compare it with the American standard size, that we are more familiar with. The delivery took a little longer than expected -almost five weeks- but I will certainly continue shopping at light in the Box. Great service! Thanks
This is very good company to deal with. Initially I was not comfortable to spend over 1000/= dollars on international online site. Therefore I split into two and tried one order; all worked ok. Then tried next order, now I am very comfortable with this website.
They all came as described and very easy to contact the customer service and resolved any issue. Only issue is shipping time; some times it takes up to two weeks to ship.
The dress i ordered for my prom is amazing! The color, the size, the fabric, they were all just perfect. And the price is very good. Wow!
Purchased silicone/cotton strapeless full coverage wedding bra from light in the box. Nice and comfy bra, does a perfect job, nice design too, happy with my purchase, thanks
I'm totally satisfied with LightInThe Box. Their customer service is very good. Ordered twice & all the stuff arrived on time.
Brilliant, got my products quickly with no problems, delighted with my purchases
Very easy to shop with. All questions and concerns are answered in a timely manner. Love Light in The Box!
It was just wonderful, i got what i expected and more!
This was the first time i bought product online, before i have some doubts how this transaction going, no idea at all. But when i recieved my package, that errased all my doubts. I would say, the service is excellent from inquiry to shipment. Actually i have already recommended this site to some of my friends who are looking for wedding dress online. Thank you light in the box.
Good communication, problem solving very quick, products I bought 70% happy, 30% does not have quality control check up
Site is very easy to use and the top I got was way better quality than I was expecting for the price. Very happy :)
Am so glad I ordered this dress, it is so worth it! The colors are as vivid as the photo but the layout on mine is different which makes my dress unique in a certain way. It fit me so perfectly and I had many oohs and aahs from my kids and my hubby. I really appreciate you listening and expediting my order, it arrived just in time. Every item is neatly packed and you even sent a garment bag. Thank you for your professionalism, I would definitely recommend you to my friends and to anyone reading this review. Wishing you continued success.
I have always been very pleased with items I have brought, the price is very good for the quality of knife sharpener I brought.
Great overall. Wish the size charts are improved a little bit but normally they are ok.
Although they reply when you follow queen the shipping was actually delayed by almost a month. Luckily I got most of what I ordered correctly. This cost a lot of stress because this stuff with order from my wedding. Other than that customer service is good the items actually looked nicer than what they do on the website so all in all my experience was okay.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members