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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Goods arrived quite quickly. Dissappointed that adapter doesn't transfer sound for android phone as iphones do.
The product I ordered seems to be a good product{ hair extension}. Problem is the way they attach. I need to return them, but I can't reach customer service to get the process started. Will never order from this place again.
Excellent website, easy to order. The quality of all the items I have ordered has been very good and the items were sent quickly. I would recommend this site.
This website is pretty amazing I bought quite a few items from them I have to say they never disappoint the quality of the products are amazing, the shipping is insanely fast. I trust lightinthebox.com and definitely will buy from them again this is going to be my go to website they have everything from home decor to clothing you name it they have it for the fraction of the price.
Lightinthebox are a fabulous company. Fantastic prices and products and great terms with postage. I think more companies should be like this. In my opinion, they are wonderful to deal with and would highly recommend them to anyone.
I love the dress, it is exactly as in description and It came in no time.It was a great deal :) Thank you :P
Love it and it came like a week earlier than The delivery date so I thought that was awesome!
Best site for me so far. Trusted, quality products, fast delivery. I'll always recommend friends and family. I'm very happy for all my transactions with lightinthebox. Thanks.
Fantastic range of food boxes sent quickly 5 stars
Excellent product at a great price. Would definitely buy again. My friend loved her gift. Fast delivery. Overall great experience
Lightinthebox is a wonderful place to shop. It's clothing is adorable and good material. I will end up shopping here a lot. <3
All good, very impressed with the ease of ordering. I was dubious of ordering from abroad but it was a great experience.
I'm addicted to LightInTheBox, and highly recommend them! Their dresses look really good on me. I go on their site everyday to look around, because they always have different sales, and tons of different clothes that look great, but are relatively cheap. I recently ordered 4 dresses/shoes, totaling $50, and it arrived to the USA from China in about 1.5 weeks, even though I opted for the free 'Super Saver Shipping' method, that's fast!
I have been extremely happy with the wedding dresses and gowns that we ordered from Light In The Box. Every dress was made of high-quality materials and tailored beautifully. We were very careful to follow the measurement charts provided and NOT to go according to our regular sizes as they are very different than the Chinese sizing. The dresses all fit perfectly right out of the box. We are so pleased that we don't have to go searching for dresses for the wedding party and were able to take care of everyone's gowns from the convenience of our home. Thank you LITB!
Items are good quality, sizes a bit small, need to order bigger sizes
I am always happy with Lightinthebox. The products are always as advertised, prices are amazing, and they always arrive in the time stated. I've never had cause to contact Lightinthebox over any problem, so can't comment on the customer service, but that in itself is a good thing. Always happy.
So far so good! The customer support is really good and the products (so far) decent. I am looking forward to explore this site even more!
Excellent dress at fantastic price, reasonable shipping and processing time.
With this flower silicone mould I made perfect roses to decorate my cake. Will definitely recommend this item and LightintheBox as a seller.
I have purchased 2 items from this supplier, in both instances the products were delivered quickly, well packaged and very good value.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We are very sorry for the inconvenience. Any questions concerning your order please log in and submit a ticket to contact our customer service for help. Here is how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html.
Thanks for shopping with us!
Sincerely,
Lightinthebox