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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Outstanding delivery in specified timeframe. Quality of merchandise is topnotch. Very pleased with my purchase and the variety on the website.
I absolutely love Lightinthebox! They are cheap, have great products, easy checkout, and fast shipping.
All the product was very very good keep rock lightinthebox...
I just luv this website and I shop here all the time. It's the best site ever and I will continue to use this site an I will tell my friends about this site so that they Xn use it too.
The dress fits perfectly and I love it. It was delivered on time.
Estoy muy contenta con este website ellos si cumplen lo que prometen, la mercancía es increíble, es de primera calidad, yo lo recomiendo al 100 por ciento.
Non consiglio di prendere pantaloni, le misure sono troppo diverse, più piccoli del dovuto, ma facendo l'abitudine e l'occhio è un ottimo sito. Buoni prezzi, buona qualità. E celeri nella risposta.
I learned about Light in the box in 2012 when we were looking for a specific figure skating dress for the National showcase and we were already running out of time. We found the exact one on the website, had a live chat-consultation with a kind customer service agent (no matter the late hour) and ordered it. The dress was delivered just in time for the competition. Since then my teenage daughters joined me in using the site for their small gift purchases and other skating dresses.
We like Light in the box for the variety of products it offers, for the great prices, prompt delivery and the very good customer service. The site expanded a lot and added more technical categories, home decor, etc. Now my husband made his first purchase on your site. You got the whole family!
Isn't it the best compliment for you to have men browsing first Light in the box before they go to Amazon? Or teenagers looking for their prom dress there, too? Yes, we already chose our prom dream dress, it is from Light in the box.
We are happy with our purchases and we are spreading the word.
Thank you.
Vera V.
I liked so much everything what I get, i order more!
Really good you kept me informed of my purchase the whole time.
Really great product too.
I have bought 3 bridesmaid dresses which are all beautiful and of the highest quality. Veil was as described. Customer service was great. I actually added this item to my original order a few days later with no problems
Customer satisfaction seems to be the companies main priority found all staff helpful and always resolved any queries in a timely manner.
This site has great prices, the clothing was lovely and fit great. I've already made my Christmas order.
The dress fit great and was here really fast after ordering it. Was exactly what I expected when it got here and no surprises.
I was very pleased with the service and the beautiful pink dress I received for my grand daughter
Great! Easy to use, lots to choose from, great quality
I love light in the box, there customer service is 110% excellent
When i bought this chain and wore it to work, my colleagues were all talking about it. This prompted me to buy ten more chains which am giving as Christmas present. Very nice gold chain.
I was recommended to try this site by my cousin because she bought her makeup brushes and false eyelashes from here, so I did the same. The best thing about the products is that they are actually very close to popular brand names like mac, sephora, etc etc. The products are also given at a MUCH cheaper price even just as low as a buck - if you buy items before a sale ends. They also have good shipping where you are given an option to choose which shipping you want (expedited shipping - recieve item(s) w/in a short amount of days and standard free shipping - takes 10-20 business days). If you are given a wrong item, or item was in a different colour, damaged, lightinthebox will immediately perform a refund for you. Overall, lightinthebox provides excellent service, great products, and fast shipping. I am very pleased with this site and haven't had any issues regarding the items i have purchased so far.
Goods as described, good quality. Size matched to description. Items were packed in solid cartoon box, no custom taxes were charged.
I'm always weary of shopping online. Especially for things as important as bridesmaid dresses. Things can go wrong, or you can change your mind, but this company and the supervisors are so willing to help. They will not stop until their customers are satisfied. I am very impressed with this company. They take care of their customers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members