LightInTheBoxReviews 13,726

I have used a few other sites of similar caliber in the past, Tmart ( never ever will i use them again after they sold products which could kill my family) Banggood, buyincoins, focalprice etc, but i always come back to Light / mini. Some people complain about length of delivery, yet they have not looked at the options saying free super saver can take 10-20 days, or you can pay for a faster delivery, i would rather wait those few more days as its so much cheaper!

I have only given a 4 star due to the complicated way of redeeming vouchers and offers. I pay for my goods in UK pounds, but the coupon has to be used in US $!

Foolishly, I made a few orders from this company over a week.
Two orders say they have been shipped, and have said so for a week, but haven't arrived.
The last order was cancelled because I was asked for a photo of my ID and credit card! What's more, the funds haven't been returned to me yet. Furthermore, I can't reach them about it because it's listed as closed.
Update: Squeeky wheel gets the oil. Trying to get my money back... Just under $200... I sent an email to every email address I came across on the site. Today my funds were returned to me.

Customer service is taking the mick, Ordered couple of cables (usb to 3.5mm) on the 18feb - in stock delivery at the time of purchase up to a week, a week later changed to 20 days, still waiting for the goods... Customer service declared the "Ticket" to be "Resolved" - still no money nor any interest from Litb...

I did an order on 22th. Shipping time frame was 3-5 business days since I paid 21,14€ for Express Delivery and they now say on My Order page:
Received Payment - All Shipped Pending Processing - Estimated shipping date April 01,2015, which they are 10 days just to send it and then, I guess, another 3-5 business days as they say or maybe more.
I have tried to get a ticket to get in touch with Customer Service but I can't see any link or email or whatever.
This is the only thing I got: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html; and it is useless because I have read several times what the page says but as I told before there is nothing on there to get a ticket or email to contact them.
I just wanted to ask a couple of things but it is impossible!

I ordered my wedding shoes and jewelry from them, not knowing they were overseas. Had I known that I would not have placed the order. And the agent that I "text" with had very good English grammar so there was no give away that they were overseas. I didn't know that until I read reviews on their site about people who liked their product, but weren't told about the custom fees. Fees? What fees? I wasn't told about this by the agent! I was furious. I chatted with another agent and was told they couldn't tell me if there would be fees or not. I was nervous. I was worried that a $40 order was about to turn into a $100+ order. But I was stuck. Because while they had the same shoes on Ebay it was clear they were in China so there was no point in placing an order there... so I just waited.

I got my order within a month of ordering it and low and behold, I didn't have any custom fees, but then there was the product. I cringed while opening the box and... WOW! Everything looked good. The shoes were nice and the jewelry was beautiful.

So why 3 stars? For deception and lack of honesty. While I got my product they lied to me and also took an additional amount (only about $2, but none the less they took it) from my credit card. I cancelled that card immediately and got a new one. I didn't like worrying about customs. They know if there will be custom fees and don't tell. I wouldn't order from them again because of that reason and because I've seen way too many poor reviews on places on other than their website, which leads me to believe the website is in house because NO one gets 5 stars across the board on every product that they sell.

LightIn the Box is quick to send advertising emails after receiving your order but incredibly slow to send the actual ordered goods. I ordered a couple of weeks ago and am still waiting. I can't contact customer service because the new password they sent me doesn't work. Now I'm wondering if the site's a scam.

EL PRENTE MENSAJE ES PARA NOTIFICARLES SOBRE EL PEDIDO NUMERO ************** DE UN MONTO DE MXN $ 6,170.64QUE REALIZE CON USTEDES Light in the Box EN ENERO
EL CUAL ESTUBE SIGUIENDO EN DHL USTEDES ME HICIERON LLEGAR UNA NOTIFICACION QUE ME PUSIERA EN CONTACTO CON DHL, ELLOS ME DIJERON QUE ENVIARA EL COMPROBANTE DEL PEDIDO Y TODOS LOS ARTICULOS COMPRADOS ASI COMO UNA CARTA QUE ESPECIFICARA EL USO DE LOS MISMOS PARA SU LIBERACION EN ADUANA, QUE LO ENVIARA A LA SEÑORITA STEPHANIE HERNANDEZ Y QUE TENIA COMO MAXIMO HASTA EL 23 DE FEBRERO. DICHOS DOCUMENTOS LOS ENVIE EL 16 DE FEBRERO Y ME DIJERON QUE ELLOS ME MANDARIAN UN CORREO PARA SEGUIR CON EL PROCESO LO CUAL NO SUCEDIÓ, EL 23 HABLE A DHL PARA PREGUNTAR Y ME DICEN QUE YA ESTABA CANCELADO Y QUE IBA A RETORNAR A CHINA, PARA LO CUAL LES PEDI UNA EXPLICACION PUESTO QUE YO HABIA MANDADO A TIEMPO LOS REQUISITOS QUE PEDIAN, ME DIJERON QUE IBAN A SER LO POSIBLE POR RETENERLO QUE VOLVIERA A MANDAR LA MISMA DOCUMENTACION Y A LA MISMA SEÑORITA EN ESE INSTANTE LO CUAL HICE, ESTUVE HABLANDO A DHL PARA SABER SI LLEGO EL MENSAJE ME DIJERON QUE SI PERO QUE ESPERARA HASTA LAS 5:15 DE LA TARDE PARA SABER Y QUE VOLVIERA A HABLAR, VOLVI A LLAMAR Y ME DIJERON QUE NO SE PUDO HACER NADA Y ME COMUNICARON A ADUANA CON STEPHANIE HERNANDEZ A LA CUAL LE DIJE QUE ELLA ERA LA RESPONSABLE DE QUE EL PAQUETE SE HUBIERA REGRESADO PORQUE YO LE HABIA MANDADO LA DOCUMENTACION A TIEMPO Y QUE ELLA NUNCA SE COMUNICO CONMIGO PARA LO CUAL ME DIO LA SIGUIENTE EXPLICACION: " SRA. LO QUE PASA ES QUE SON MUCHAS PRENDAS Y NO SE PUEDEN SACAR TODAS EN UN SOLO BULTO Y ESTOS DIAS DEL 16 AL 23 ESTUBE HABLANDO CON LOS DIRECTIVOS PARA SU LIBERACION Y SE FUERON LOS DIAS Y NO SE PUDO, PERO VOY A PEDIR SU REGRESO HOY MISMO EN EL MISMO ENVIO A CHINA VOY A ENVIAR LA DOCUMENTACION PARA QUE LOS REGRESEN Y VOY A ESTAR MUY AL PENDIENTE DE ESTE CASO ENTIENDO SU MOLESTIA PERO ESTUVO FUERA DE NUETRO ALCANCE Y CUANDO LO REGRESEN LO VAMOS A PEDIR QUE LO DVIDAN EN DOS BULTOS" POR FAVOR QUE EXPLICACION TAN ILOGICA, LA CANTIDAD NO TIENE NADA QUE VER AL MENOS QUE ESTE EQUIVOCADA.
PARA ESTO HOY ME HABLAN DE DHL Y ME INFORMAN QUE DHL CHINA NO PUDE REGRESAR EL PAQUETE QUE SOLO SI USTEDES Light in the Box SE LO PIDEN LO PUDE HACER QUE YO LES MANDARA UN MENSAJE, QUE ELLOS YA LO HICIERON (LO DUDO).
ES POR ESTO QUE LES PIDO DE LA MANERA MAS ATENTA VEAN LA MANERA DE QUE MI PEDIDO SEA DEVUELTO A MEXICO, QUE SE LO PIDAN A DHL CHINA PUESTO QUE YA LES INFORME LA PROBLEMÁTICA Y QUE YO SOY LA AFECTADA, Y EN EL CASO DE DE QUE NO PUEDA SER DEVUELTO QUE ME DEN EL IMPORQUE QUE PAGUE YA QUE NO RECIBI EL PRODUCTO.

LES ENVIO EL NUEVO NÚM. DE GUIA QUE ME PROPORCIONARON DE DHL MEXICO CON EL QUE SE REGRESO A CHINA ESO ES LO QUE ME DIJERON: *******776 Y EL NUMERO DE REPORTE ES *******
PORFAVOR AYUDENME O MANDENME UN CORREO O NUMERO TELEFONICO AL QUE YO ME PUEDA DIRIGIR POR QUE EN LA PAGINA de Light in the Box NO ENCUENTRO COMO PARA ESTE PROBLEMA
ESPERO QUE SU RESPUESTA SEA FAVORABLE, GRACIAS,

NAIVI GUTIERREZ HUERTA

I ordered 3 items on January 27th, product was shipped on January 31st supposedly. Shipping time frame was 6-8 business days. Never received shipment as of today, March 11. First contact with company and they said, tracking shows it's in NY. At that time it had already been past the 6-8 business days. They told me they would resend and refund cost of shipping. Next contact, they can't do anything for me as product shows it's been delivered. I STILL DON'T HAVE THE PRODUCT. If nothing else they should refund the shipping costs. I would never buy from this company again.

Order No: **************
Oder Date: 28 Feb 2015
Order Value: $ 348.17
First item was shipped using DHL(waybill no: *******790). Shipment never left China and was returned to origin within 3 days.
Then it was again shippend via Express Mail Service China(EMS Tracking No: EA*******CN).
Status has not changed since 4 March 2015. I think yhis website is fraud. I dont know if I will get the items for which I have alreadty paid $ 348.17.

Did not get my money back for the cancelled order.
Seems there is a robot in helpdesk, no way to resolve the issue after 1.5 months of disputing. Sad.

Long story short, brought an in car dvd entertainment system $400 it lasted 3 months and the sound has dropped on the left channel, have sent countless emails but no answer. Total crap for the money that I spent!

Peter Russi Brisbane Australia

I ordered back in DECEMBER 3 items (It is now almost March). I hadn't received them over a month later, so I decided to contact them. They told me they were sorry and resent the items to me. It has now been an additional month and I still hadn't received the package. They sent it to the United Arabs rather than United States. They stated that that was the address I had given, needless to say I know I didn't. Miraculously even though I shipped to my billing address, they still received their money. How was my bill charged if I didn't give the proper information? And how did they not receive these items stating that it was an invalid address before the fact? None of which makes sense. It should have been declined in the payment route.

Now they are telling me I have to reorder the items that are more expensive now, and wait for my refund until they get the products back. Awful customer service tactic. I haven't received my items in over two months, they were sent to the wrong place, and now you are telling me I have to reorder for a higher price and wait for a refund? That has got to be a joke.

I ordered around 170$ of goods from lightinthebox.com. An i payd with my card.
I received a mail asking me to send them a picture of the credit card (with numbers and expiration date covered) and a copy of my documents and i replied.
After this i received an e-mail "your order has been canceled. You will receive back your money a. S.a. P." I am ever waiting.
No way to contact customer service: order is closed, so no tickets, e-mail doesnt work and phone number is busy.

UPDATED:
Money received back after around a week. Without any message and information from their side. At least, problem closed.

I ordered my wedding dress on January 20th. It was set to ship on February 7th and it did just that! My dress reached the United States in one day I received my dress via DHL without any extra fee's or problems on January 9th. My dress is GORGEOUS, it looks wayyy better in person than on the website. The only advice I would give to a bride placing an order with light in the box is to have your correct measurements and go up two sizes. I was measured at a size 14 in a local bridal shop but I decided to order my dress two sizes bigger which would be a size 16 and it fits just right! I am one happy Bride!

Scam. Picture of the dress I ordered was definitely NOT the dress they shipped to me. It was similar, but a poor quality reproduction (knock off). The dress is meant for a flower girl-for a wedding. Very poor quality and using a picture of a better quality dress with no intention of actually providing the dress pictured is deceptive and unfair business practice.If the actual picture of the actual dress was what I was looking at while shopping I would have never chose to order it. I did however receive the order in a timely manner.

UPDATE: This is their reply. Had they provided picture of the actual dress they sold I never would have chose to order it! I don't care if it looks similar and they believe the quality compares. It is fraud. It is not the same dress! The material is very cheap and the dress looks like the cheap dress-up dresses you buy in the toy section at Wal-mart. I would not put this on my child for church and absolutely not for a wedding. They should not be allowed to operate in this way.

"We are sorry, but after viewing the provided photos, we are unable to see any quality issues with the items you have received. But please do not worry as your return is still accepted.

Please make sure the return item is in brand-new condition, unused and with original tags and packaging.

We have cooperation with US UPS service and can provide you a pre-paid UPS return label. You don't need to pay to UPS while the return shipping fee $6.40 will be deducted from the refund."

Ordered a ceiling light fixture from them. Same shipping issues as others - took weeks to arrive and then had to pay duties/taxes and brokerage fees. Once it finally arrived it was exactly the look I wanted. HOWEVER, the lamp is impossible to install, therefore, completely useless. Not compatible with, nor approved for any north american type standards for both installation and safety. Unsuitable/incompatible housing and dangerous wiring. Illegal, unsafe and no electrician can or will install. So many products sold in North America are made in China and are approved, therefore, acceptable for use here. This company obviously doesn't bother with any of that!