LightInTheBoxReviews 13,726

I ordered a Lolita dress for a dress up party last year and when it came it was excellent quality not shoddily made or cheap at all it was just like the picture, the delivery time was vwey long and actually arrived on the day of the party so i guess i was lucky, but i did pay £66.00 for it so its a good deal :)

Twice now (about to be three times) I've ordered from Light in the Box and products have been good. I stick to pieces of jewelry which have been just fine so far (Think Claire's quality if you're in the US, just a few bucks cheaper), some sandals (fit perfectly when I converted the sizes from US to EU), and two shirts. Also ordered purses and have loved them so far. Both have come neatly packaged and undamaged by post.
Here's the kicker, the sizing on clothing seems to get everyone. Tried to order a XXL and that was way too tight. I have another order with two XXXL shirts and I hope it works per the conversion chart that Light in the Box has provided on the site.
The shipping is a nightmare and I don't buy anything that isn't marked "Free Shipping" because it simply isn't worth it. It's going to take a month or more to arrive so might as well get it as cheap as possible.

Well worth the 2 months wait.
My daughter ordered a dress for her prom.
Perfect fit
Wedding quality
No complaints
Where do you buy a Grad Dress for $70 custom made brand new
$30 duty

She is very happy with her grad dress
The school ladies at Brockville Collegiate Institute are jealous. Lol

We will sell the dress at a consignment store for $300

Happy Mom and daughter

I have spent a total of about $200 buying from this site over the past 3 months. This is my experience with them:

- Every single clothing piece was too small
- Ties were nothing like they looked in the pictures.
- To return an item once purchased costs a lot

They are obviously Asian stockists using Asian sizes. My goodness, I got an XL which wouldn't even fit a teenage boy. I would love to get a full refund for all my purchases, but it is just far too hard to even find on their website how to organise this. I would strongly advise that you not purchase clothing from this site.

Not only do they take your money for a cancelled order (within 12 hours) but it appears my card has been used in China, shortly after I handed over my card details to them.

Since there is no way I can even contact Customer Services, no email, no phone, no instant chat, nothing! I just expect they've taken my money without any intention of refunding it. I suppose I should count myself lucky, many others (from what I've read) were more unfortunate and have lost hundreds of dollars.

This site exists to take your money by any means possible! By lying and cheating (sending out rubbish to appear legal) they will make millions by the time the US government catches up with them. PLEASE STAY AWAY!

There is NO customer service. It does not exist. Please note the generic response they are giving to all of your complaints, someone just sits there and pushes that response button all day long. If you look at their personal light in the box review page (written by them of course), you will see literally HUNDREDS OF THOUSANDS of good reviews from around the world. Think they pay their employees to just sit there and write these made up glowing reviews. I had a bad experience with them and my credit card has flagged them, you should all do so as well. I tried to place a $268 order, free shipping that they wanted to charge me $22 for, only to have my card denied. Tried again a few hours later after checking my perfectly good card, there was my order saved, but when I got to payment page, the amount was well over $500, stating offers had expired... they had not, had another 17 hours to go, the sale prices were RIGHT THERE on the items! I canceled the whole darn thing, notified my card to red flag them... this is a sham/scam company, BEWARE! If you get screwed, it's your own fault, the old expression, if it sounds too good to be true applies here a hundred fold. Don't push that payment button until you have quadruple checked your order, and good luck ever receiving it, you will get no confirmation, no other contact from them, ever.

A very IMPORTANT thing to note which is in their FINE PRINT is that you will have to pay for the customs duty fee - 16% of your total order + $7. My order total was $256 and I had to pay $48.09.The clothes are of extremely poor quality. I donated half of the clothes to Goodwill because the fabric and make were of poor quality, and the fit was even worse. The photos on the website do not represent what you're getting AT ALL. All the reviews they have posted on each item are FAKE. Don't even bother posting anything if it's negative as they will just delete it. I would NEVER recommend buying from this company. They also only ship using DHL, which has the worst customer service. They say you can track your shipment, but you CAN'T. I guess I deserve all of this for being stupid enough to buy anything directly from China.

I've placed many orders with lightinthebox.com over the years and I feel that with every order I'm more and more disappointed. On my two most recent orders the order processing time was listed on each item as 1-4 days. They took 9 & 7 days to process the orders. Then when they were shipped I was provided with tracking numbers that don't work. I tried every site and resource I could find to make sure I was tracking on the proper service with no success. I understand that these are coming from china, and the lower price comes with slower shipping. But to provide incorrect/non-existent tracking numbers and to take over twice as to process my order is taking advantage of your customer. You can't even contact them to get any explanation or updates. My first few orders I was so happy with but with each one I've been more disappointed and don't think I'll order from them again.

Finally received my package last week, after ordering it at the end of Feb 2015 (its now April!). Came over on a boat from China and I ended up paying £60 for 2 clocks, then £20 for shipping - OK I knew this would be the cost and went ahead with the order. When it arrived with parcel force I had to pay another £40 customs charges before parcel force would release it for delivery! Absolute rip off, the hands on one of the clocks is bent, but I'm not paying more money out on customs! STAY AWAY FROM THIS SITE if you are ordering from the UK! Cheap tat from China!
If you haven't had your parcel yet, don't worry it will arrive in the next 3 months, I just hope yours is worth waiting for!