LightInTheBoxReviews 13,726

Ordered goods on 4th August, they didn't ship them until 2nd September. Its now 25/09 and I have received nothing. Sadly for them though im their worst nightmare I have contacted a television show about scammers. I have emailed them 3 times in the hour and have promised to put negative reviews on their website daily, even more if I can. I don't think ill ever receive my order to be honest. Please don't waste your money with them.

It took a month for me to receive my package. They do not have any kind of contact number or customer service number. The only way of reaching out to them is to make a "ticket" which they will respond to over the Internet. It really doesn't matter if they do because I found that you cannot cancel your order once it is shipped (even if it is a MONTH late) and it would be more expensive to ship the package back to China than it would be to just keep the terrible clothing. They also claim to have no control of the package once it reaches the United States. I finally received my package and was further disappointed to find the clothing cheap and poorly put together. The dimensions (sizes) they post on their website were no where near what it turned out to be. The fabric is awful and couldn't ever pass as the amount I paid for it. I will NEVER use this site again. I have not heard of one person having a good experience.

I've had a nightmare of a time with my order. To cut a long story short my order has been in processing for over a week. No confirmation email received although they were sure quick to take my $140. When I requested a refund they conveniently told me that it had been shipped the day before even though it didn't show that today.

The only way to contact them to complain is through social media, although they hide your complaints so potential business isn't affected obv. Other than that you can get a 'help' ticket only by requesting a refund.

DO NOT ORDER FROM THEM!

Don't be tempted to buy from this company. You don't get what you see. They use other companies product and they try to imitate when they have a request for it. The material is cheap and transparent, stiching is really bad, sizes are 3 sizes lower than the average.
When you return their items though they acknowledge receipt of it but they will not refund you!
I have an ongoing problem. Because i tried to resolve it directly with this company like I was advised by Paypal, I did what the seller asked me to. I. e. Send items cheapest way so that they can refund me the postage. Always go through paypal and not with the seller directly. NEVER. This company will fool you around.
Lightinthebox, is a BAD company. They are dishonest. And it takes them over a month to send your order.
There is no complaint procedure. They don't have telephone number to talk to anyone. Once they close your case there is no otherway to communicate to resolve the problem.
Stay away from this company! They are crooks!

I ordered a dress for my son's wedding, actually two dresses. One I ordered a year ago and then another in August because the first had gotten smaller, or I got bigger. I decided to cancel the second dress within a day or so only to be told the day I ordered a custom made dress that it had been shipped. Back and forth for days until they wouldn't stop making the dress and shipped it anyway.

I am still trying to get them to tell me how to send this dress back but keep getting the run-around. The first dress ordered did fit for the wedding but 1 5min. Into the wedding I heard a "rip" and noticed the top had ripped from the bottom at the waist. I hadn't done anything but get in a car and walk to the venue and it had ripped and appeared it had only been basted together because white thread was showing and the dress was a navy one.

The mother of the bride also had a terrible experience with this company. When she took it out of the box to try it on she saw that they had forgotten to sew one side of the zipper to the dress. She has been able to get her money refunded but I'm still arguing with them.

I want full refund for the second dress since I cancelled long before they began making it and there is no reason they should have continued making it.

My suggestion, do not EVER buy from Light in the Box unless you have money to throw away on what turns out to be shoddy merchandise.

I truly don't understand how this site gets any good reviews. My experience was horrific. First they didn't ship my order until a week after receiving payment. Then it took over a month to get the shipment. I ordered three dresses sized 3X for my friend's daughter. She actually wears a 2X, but after reading the reviews, I realized I should order a size up, as the clothing ran small. Well, the dresses didn't come close to fitting her. I figured I would use the dresses myself, since I wear between a large and extra large. I couldn't get these dresses on at all! We ended up giving the dresses to her younger sister, who wears a medium, and they fit, but snugly. I felt so taken.

Took weeks to deliver my order - with no advice as to when the order was dispatched nor any idea of a delivery date. When my order arrived, I had to pay an extra £27 delivery charge (even though I'd already paid a shipping fee when I originally ordered). When I went back to the company to ask about this & obtain a refund for the extra charge, they said it was for 'taxes' which they were unable to estimate in advance. I have paid well over what I was expecting to pay and the quality of the items was lower than expected. Take care with ordering from this company!

Ok so I placed an order with this company on Aug 1 and items all stated in stock & ships in 24hours... well today is Sept 9 and I STILL have NOT received my items. However, I was charged for these items right away... yet still nothing. I emailed them 2+ weeks ago to ask about it & they gave me some run around about the whole deal & said it would be shipped by Sept 8 and gave me a $4 credit for future purchase. Well I contacted them again today because my status never changed yesterday & they basically gave me more bull and said they can't give me an actual date but will give me a 10% off for next time?!?! Are you kidding, I will never buy from you ever again! Steer clear, website item look amazing & so much cheaper for good stuff, but its just that a JOKE, a SCAM, a GIMMICK! DO NOT BUY... EVER!

I ordered five items from Light in the Box. Each item was shipped from a different location. I received a flat metal dish rack with silicone ends, and the silicone color was faded, as if it was either very old or had been in excessive heat. I received "chiffon" women's clothing, which was cheaply sewn out of very thin fabric, in addition to which I should have apparently ordered THREE sizes up from my American size (instead of two). I threw these items in the trash, as they were too cheesy to donate.

Perhaps the most horrific on line shopping experience I have had. Be weary, as you cannot return items that do not fit and I was charged an additional 30.00 from DHL. I was told this charge was incurred because the items had to go through customs. There is NO ONE to talk to to ask questions and resolve issues. The only customer service is email and the responses are "pre-made." In the end, I was stuck with 3 dresses that do not fit, as the sizes are super small! I lost 254.00 in addition to an extra 30.00. Lesson learned. I will never purchse from this web site again.