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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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I bought a parka coat xxl size because I am overweight.The coat took weeks to arrive and when it did it was tiny.It was more like a small to medium and I couldn't get my arm in the sleeve. Cant be bothered sending it back so I am nearly 30 pounds out of pocket.
I BOUGHT A QUADCOPTER UDI U818A AND I GOT IT WITHOUT CAMERA. I wrote review on seller page and they delete it. I ask them to verify other sites that sell this UDI model and see that should came with a camera and after 2weeks they told me that the UDI model U818A it comes without camera. Totaly not true. I tried to write another review on seller page but if you dont rate it with 4-5 stars, they will delete it."
“Dear customer,
We are very sorry for the inconvenience. Any questions concerning your order please log in and submit a ticket to contact our customer service for help. Here is how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html.
Sincerely,
Lightinthebox
This is a truly dreadful Company.
I ordered an item on 23rd September 2015 (they say delivery in 4 - 8 working days!). They took the money from VISA account on same day it is now 14 October 2015 and no goods!
You try to contact them they send an automatic computer reply that is total rubbish and in such small print it is difficult to read. Impossible to track the delivery as they say in there Email.
No contact number & no chat line either which they say they have!
MY ADVICE DO NOT DEAL WITH THIS COMPANY IN ANY CIRCUMSTANCES
Dear Graham,
Sorry for the late reply. Your order was shipped on 24th September, track no. Is RC326642932NL.
Any questions concerning your order please log in and submit a ticket to contact our customer service for help. Here is how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html.
If you ordered on MiniInTheBox, here is how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
Sincerely,
Lightinthebox
If you are in Canada TAKE NOTE: You will be charged the exchange rate CDN to USD PLUS a Customs Charge so that your order is now Twice the price of the article I find that Ridiculous... I have asked that they cancel my orders and Refund me... There should be no Problem but if so I will update this Review...
Dear Carol,
We are very sorry for the inconvenience. Any questions concerning your order please log in and submit a ticket to contact our customer service for help. Here is how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html.
If you ordered on MiniInTheBox, here is how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
In addition, We are sorry that you had to pay for the tax. Please note that it was charged by your country’s customs and we have no control over it. We state clearly here: http://www.lightinthebox.com/knowledge-base/c1229/a3021.html.
http://www.miniinthebox.com/knowledge-base/c1170/a2125.html
Sincerely,
Lightinthebox
I make the order 09/10/2015 but order is not shipped. Before paying the order shipped in 24 hours now 5 day ago order is not shipped may the site is make fool of the person
Dear Rajesh,
Thank you for shopping with us and telling us about your experience. You can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Thank you,
LightInTheBox
I ordered the yo unique 3D mascara and it is AMAZING! I can't wait to order more for my girls for Christmas! Angie Moore in Virginia
Dear Angelia,
We appreciate your positive review about us and are very happy that you're satisfied with our products and service. Thank you for your support!
Best regards,
LightInTheBox
We ordered some pictures from this place. They emailed me demanding a photocopy of my passport and credit card to "verify" my payment. When I received they said they would cancel my order. I said it was unsafe to send personal information and offered to pay by money transfer. The Order cancelled was cancelled with no further advice - no refund received yet!
Hi Michelle,
We are sorry for the inconvenience. Please understand that we DO NOT ask for photos of your driver’s license or credit card to prove your identity for no reasons. We only do that when there is a problem occurring during the process of your money transaction. The reasons can vary from customer to customer. For example, sometimes there are fraud orders, in order to make sure that it's not someone else purchasing items using your account, we have to ask for payment identity. It is for your own good. If you cannot offer the identity, we are not supposed to send your order. Your understanding will be much appreciated.
You can open a Customer Service ticket and we will follow up with you via ticket about your request for cancellation.
Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Thank you,
LightInTheBox
I purchased clothing and footwear, everything arrived as promised and as described on their website. I will continue to do business with them. They are highly recommended
Dear Gennaro,
We appreciate your positive review about us and are very happy that you're satisfied with our products and service. Thank you for your support!
Best regards,
LightInTheBox
I ordered two items on 9/24. It is now 10/9 and I have not received them. I have not received emails regarding order like other companies do. Trying to contact them. They wasted no time taking the charge out of my account.
I received my order the next day.
Dear LaDeane,
Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Thank you,
LightInTheBox
I ordered my items in early September... They said it was shipped on sept 18 and I still have not received my package which was only one small item... And I have no way to get ahold of them, yet I get 20 spam emails a day! Guess thats what I get for not doing my research. I will never buy from this site again. Ever.
Hi,
We apologize for the late reply.
If you choose free super saver shipping, it may take 10-20 BUSINESS days which means it can take up to 40 days to deliver. Please note that the delivery time includes processing time and shipping time. And the delivery of the packages is influenced by many factors – especially countries’ customs. If the customer clearance takes a long time, it may cause the delay of package. Super saver shipping company doesn’t update shipping status on their website so the packages can be tracked hardly. Any questions concerning about your order, you can log in and submit a ticket to contact our customer service people for help. Here is the way how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
Thanks!
Order made payment made on August 15th 2015 - October 9th still no order received... Getting pissed off with stupid tickets and robot messages! They had no problems taking my money & sending me 100, spam emails a day but cannot pick up a phone! Really angry!
Hi Eimear,
We apologize for the late reply.
If you choose free super saver shipping, it may take 10-20 BUSINESS days which means it can take up to 40 days to deliver. Please note that the delivery time includes processing time and shipping time. And the delivery of the packages is influenced by many factors – especially countries’ customs. If the customer clearance takes a long time, it may cause the delay of package. Super saver shipping company doesn’t update shipping status on their website so the packages can be tracked hardly. Any questions concerning about your order, you can log in and submit a ticket to contact our customer service people for help. Here is the way how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
Thanks!
Purchased a Lenovo S90 mobile phone from LITB. Phone arrived a little later than advertised so wrote to them. They promptly replied and offered me a US$10 voucher in return. Good start.
When I had ordered the phone I had paid for the 'Customs & Taxes' cover, think it cost circa EUR 10. When the phone arrived here in Italy the customs charged me circa EUR 40. I send a copy of the customs receipt to LITB who then reimbursed me the full EUR 40.
Phone was greaat, as expected. Unfortunately it inexplicably died after a few months. It was still under Guarantee so I tried to have Lenovo Europe fix it. They responded that the guarantee does not cover the phone I bought as it is not sold in Europe. Pretty $#*!ty from Lenovo... not impressed with their customer service either. Anyway, thought I was done for as you'd expet that the manafacturer should fix such problems. Thought I'd wrtie to LITB as a last ditch hope to help me. I explained to them the problem, and that Lenovo wouldn't help. LITB responded within the day and offered me the guts of a full refund. They send me details of how to resend the procudct to them, and kept me updated on its arrival, and then the refund being put back on my credit card.
To summise. Amazing customer service from LITB, very impressed, and would gladly recommend to friends. Lenovo phone was great, until it died... still not sure what happened, but thanks to LITB I've been able to replace the phone.
Paid duty insurance, still had to pay £13.00 promised I would be reimbursed guess what not a hope. Will not ever use again.
I had no idea this website was overseas. I thought it was just another international company that sold items at very cheap prices. After placing an order, I began browsing through the site and began to realize what was really going on. This is a stupid, Chinese company. After the children prepare your order in the sweatshop, they pack it up and ship it off... Maybe. I paid an extra 12 bucks for faster shipping. It said my package would arrive in 3-5 business days. It's been 23 business days and still nothing. There's no tracking number for my package. Their site is saying my packing hasn't even left the warehouse yet. Do not ever buy anything from here or you will regret it. I've tried canceling my order with no luck. Basically I just gave them $50 for nothing. Also, be aware: I've read reports that this site steals credit card information. I've read other reviews of people having absurd charges on their cards shortly after ordering from this site. I haven't experienced that yet but I'm waiting for that to happen.
I ordered 2 pairs of shoes from them. I had to pay £15.00 duty which I was not expecting. When I opened the parcel I was really disappointed at the poor quality. I sent them back straight away and paid a further £10 on postage. The shoes cost £24 for both. I have paid more in duty and returns. This was back in July and still waiting for my refund. It is now October! There is no contact details or any way I can get in touch. I can not recommend this shoddy company.
Worst possible company to do business with. Untrustworthy. Order placed in July still not received. Parcel apparently lost in post! Untraceable parcel in fact! Parcel resent still not received. Now told undeliverable and I need to start searching post office unknown to find half the order. Apparently other half still on route! Parcel to no where! What a disappointment! Hardly gives me confidence as to the content when and if it finally arrives! What a disaster! Rather give your money to a worthy charity than use this mail order company! I wonder how far I will progress in getting my refund!
I ordered four pillow cases for around 25$ and when it come i have to pay 26$ duty... they arive on some what time but i am really upset to paid duty equal to the worth of my order for which i was not aware.
The delivery was on time, and the items were of good quality. I got a short winter jacket, two shirts and a winter hat. None of them had any defects, which I was pleasantly surprised.
My friend had her order delayed and she had to wait another 15 days, but the items were fine for her as well. Coming from China, the customs were also problematic in this delay.
Overall I am satisfied, the zippers, linings and quality of material are good, and after wearing it for a while everyday last winter, I was happy there was no wear and tear.
Wish I had read these reviews before I ordered 2 IP cameras on the 19th September. They have taken my money and promised to ship, now estimated on the 10th October, after I had to chase them
NEVER use them stick to Amazon
This site is a joke... you definitely don't get what you expect... please be wary people of what you buy and where you buy it. What I got was a poor excuse for a dress. Bad stitching, no lining and I'll fitting. Never again
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nanda,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: https://www.miniinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Sincerely,
Lightinthebox