LightInTheBoxReviews 13,726

I have no way of tracking it as I used Super Saver Shipping. Of course I know that it will take 10-20 days for it to be shipped and stuff but I can't help but feel paranoid and anxious because I have no way of knowing whether my order was even shipped from whatever third world country this website ships from. I ordered this on October 10th, it said it was shipped on the 23rd and now it's the 7th of November, and I don't even know if the package is in transit. With no way of finding out if my order is even internationally signed for, I'd probably never know. But someone tell me if my order is actually shipped to give me some sort of relief but it's been past 10 days now for shipping nearly coming onto 20 and it should be here some day soon considering I'm living in the UK and the postage company is PostNL.

Ordered something for a Halloween costume on October 15th. The email said that the item would arrive in 5-8 business days. What they don't tell is the item will ship in 5-8 business days once they receive the item from whatever third world country they decide to get it from. It didn't get to me until November 2nd. Obviously that was after the event I needed it for so I asked them how I should go about returning it. They sent me three messages trying to convince me to take a 4 dollar credit instead of a return and all three times I told them I wanted my money back. They said I could have it back but I would only get "X" which was the amount of the item minus original shipping. I said fine because I no longer wished to do business with them. They then sent me the printable postage label and told me I would then be getting an even lesser amount because of the price of me shipping it back to them. I have never dealt with a company that required you to pay shipping for their mistake. I wish I would have read the reviews before ordering. I will definitely do more research next time.

I ordered a Christmas dog collar and I paid extra for delivery which said it would come between 6-8 days so I waited way over that and I decided to contact them and they told me there was a delay with my order. I had to contact them for them to tell me about this when I should have been contacted first. After this they said as an apology they are sending me a reward and it would appear within my account in 24hours. Even that has not been received let alone my order! I have told them I'm not happy and that I would like my delivery money back as no one can even tell me an estimated delivery time why should I have to wait longer for my package if i paid extra for quick delivery? Absolute joke

My first order from them (for small plastic items). It did not arrive within 20 -30 business days i. E. 6 weeks. I queried this (its not clear how to do this, but refund button seems to do the trick), and they offered to reissue product, which I accepted. The second issue was delivered inside a few days as had gone airmail.

You have to accept that the items are:

(a) Cheaper because they are made in China
(b) Free delivery because that are coming via China mail and
(c) Slow delivery, because its cheap.

All electronic items could be stopped by UK customs for duty (that's the same no matter which foreign country you order them from). Its the risk you run when ordering phones. Laptops etc

Some customers should think about that before ordering from exotic places. If you want no risks then order from UK firms e.g. Argos, or don't buy expensive goods 'duty free'.

They are what they are and I got my goods OK, which I couldn't source in UK.

Avoid at all costs.
Their products are cheap because they are poor quality or dangerous. We had a ceiling led light which blew up and could have burnt the ceiling if I wasn't there. I asked for a refund but they sent me a replacement. Original package was sent from Europe and the company card charge from UK Coventry but replacement was sent from China and they wanted me to pay customs which was as much as the product! I rejected the package and UPS advised me this company do it all the time. Nothing about possible custom charges until after paying for product which is misleading and kind of fraudulent. They are making every excuse and delaying having to pay me my money back!
My credit card company are now investigating and providing me with a full refund. UK trading standards also investigating due to their poor quality dangerous products and not complying with EU regulations.
Any lightinthebox employee reading this please do not reply as you are not complying with EU law and are avoiding every opportunity for you to provide a refund I am legally entitled to.

This company charged my credit card without my permission - I found out when I received clothing from them in the mail. When I contacted them to tell them they charged my card without my permission and that they sent me stuff I never ordered, they sent me a return label and told me that I would get a refund minus the shipping return charges. We went back and forth but they won't budge. Now I have to get a new CC and ship them back their crap at my own expense to get a partial refund for things I never ordered.

Unethical company, terrible non-existent customer service.

In answer to LightInTheBox's reply below - I have 6 customer service tickets put in with your company regarding this issue. It's STILL not resolved. The effort I have had to go through to get my own money refunded by your company's unethical charging of my cc is unfathomable. Your suggestion below that the issue is in MY not having put in a customer service ticket is utterly absurd and false.

Give me my money back and we will be resolved.

I purchased $251 worth of merchandised on multiple items and returned shoes of poor quality and leatherette. You think that was the end of it, right? Wrong - I got the bill $25 for customs (DHL) even though I sent it to an address in the US.

After several correspondence the LITB service rep wrote "We are willing to provide you a USD25.70 rewards which values FULL tax fee or process refund of 50% of the tax fee, which will be USD12.85. Could you please tell us which solution you prefer? I chose refund at a lower value just to move past it. Guess what - I did not get a refund. I got rewards (hardly) at a lower rate which means you get the "rewards " if you shop twice the amount! What a scam. I wrote back - "You said either rewards at $25.70 or refund at $12.85. I chose refund (even if smaller amount just to close the issue) but you lie. Giving me rewards (lower amount at that) and still keeping me hooked into your system by putting more money in. Ive had it with you. You lie.

Beware folks, do not deal with this company. Its not worth the headache.

Customer support said that they shipped my laptop but its now 8 days and the tracking is showing nothing!
This guys dont really ship anything just grabs funds from My cards
Pathetic support and no response! Very bad experience.
My order number is **************
Please respond soon what is going on!

I purchased a dress for a wedding. I had seen it on other sites, but unfortunately I went with LITB! The dress not only did not fit but it also looked horrible on me.
I contacted them for instructions on returning the item and was told that it was "Custom Made". Really? I've seen this dress many times including Amazon...
This was my mistake for trying a new website instead of going with my trusted ones! NEVER AGAIN

Dear Reader,

If you want to buy something from LightInTheBox you should think about it twice. In July 2015 I bought 8 items from this company. The order was a total of $175 USD incl. A tax insurance. The tax insurance is incase you need to pay tax in your country on your order. If they tax you LightInTheBox will repay your tax. Well that is what they say - I had to pay DHL $72 USD in tax. LightInTheBox promise to return the tax money in 3-5 business days - that was back in August 2015. Now it's almost November...^^

So please - don't be stupid like me and buy anything from this company. The things they sell are the cheapest Chinese things on the marked. They buy something for $1 USD and sell it to you for $10-50 USD - get the drift?!

STAY AWAY FROM LightInTheBox!

Yours sincerely,
Alexander Calapini-Solberg
Norway

I ordered my bridesmaids dresses from their website knowing I might have to have them altered here. And it's exactly what happened, they had to be altered a bit here to fit nicely all of my 4 bridesmaid, but I was impressed by the quality of the dresses. They are really well made and the fabric is really nice. Yes, I had to pay an extra fee for customs and I had to pay to get them altered, but overall the dresses are as nice as if I had bought them in an expensive boutique here and still a lot cheaper.

I placed an order on 15 of September and today 19 of October it arrives. I was very happy and pleased that my amlogic m8 android tv box comes to my hands after 1 month+. When i unpack it i realise that the power adapter is missing which is included. What i'm i suppose to do wait another month for the power adaptor? Now i have to pay and get a power adaptor to make it work. This all cost me more money than buying the item from Greece where i live.