LightInTheBoxReviews 13,726

Just received my order! I ordered JET BLACK! Got hair with MASSIVE MIXTURE OF BROWN AND RED! I have included pics which obviously show the difference between my current JET BLACK extensions PLACED on the right to your item. Obviously your product NOT JET BLACK! Ridiculous! PLEASE DO NOT ORDER FROM THIS SITE! THIS IS THE SECOND TIME THEY HAVE GOTTEN MY ORDER WRONG. I SHOULD HAVE KNOWN BETTER THAT TO ORDER FROM THERE AGAIN! I spent a lot of money to get EXPIDITED SHIPPING WHICH WAS NOT MET AND WHEN I DID RECEIVE THE ITEM IT WAS FAR BELOW THE PAR YOUR SITE HAD DESCRIBED THE ITEM!

This site also MAKES IT VERY DIFFICULT TO ASK THEM ANY QUESTIONS ABOUT THEIR PRODUCTS UNLESS YOU HAVE ALREADY PLACED AN ORDER AND EVEN THEN YOU HAVE TO LOOK FOR A PLACE TO SEND INQUIRIES WITHIN YOUR ORDER DETAILS!

SO IN RESPONSE TO THIS REVIEW AND MY NUMEROUS ATTEMPTS TO CONTACT THEM THEY ACTUALLY HAVE THE GALL TO SEND ME THIS REQUEST! WHICH ONLY SERVES MY POINT THAT NO ONE ON THIS SITE HAS THE SLIGHTEST CLUE ABT THEIR CUSTOMERS AND/OR PRODUCT!:

LightInTheBox F. [LightInTheBox Rep] Dear Customer,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html, and our customer service team will help you there.

This business web page has become an order generator with payment facility and no customer service or followup. There is no contact info, no email, no phone, a malfunctioning or nonexistent customer service ticket facility. The links are a circle jerk back to the same page of instructions that ultimately goes no where. My order number ************** was made Oct 30,2015 and paid immediately (verified by my bank), they say the order shipped Nov 6,2015 via Sunyou Mail Sunyou, WTF is that, Malaysian mail?. And here it is Nov 25,2015, almost a month, and I've seen nothing, heard nothing, cannot contact anyone and I am frustrated and getting ready to call my credit card company about this matter. The unavailability of a viable customer service link is totally UNACCEPTABLE and an email is essential if not a phone number. This situation has gone on long enough to appear intentional rather than just a malfunction... if the company cares about its customers, it will get this deficiency taken care of and shorten the delivery times... that is assuming that my order is still coming after a month now

I ordered a wall decal for my sons room early October was set to arrive 10/15/15. I contacted the company 3x to request communication about the whereabouts of my package when I did not receive it and asked for a refund. I was finally offered a $5 credit if I spent more than twice that (as if I'd ever order ANYTHING from them again) and told by "Sarah" in customer service there was nothing else they could do and to call my post office. As of today 11/23/15 my package is delayed somewhere in New York and I am out the $23 spent. Beyond disappointed with this experience and will never order from this site again.

I purchased an item over 2month over now and the shipment is now more 30 business day. I have not received my item and i submitted a ticket, i was told that the airmail has not done anything concerning the shipping that i should wait till 25th of november.if i didnt get it i should contact back and i paid for the shipping nothing been done.if i cant received my item before the end of this week, i want my money to be refund back.

What happen to customer service? If you have a problem there's no one to talk to, there's no number to call... what kind of business is this? Light in the box needs to be more receptive to the consumer, you're running a business..

The pants I irdered supposed to be hot pink as it pictured on the website but after almost 3 months, tge shipment drlivered to my place, the pants I received is neon orange, nothing close to pink. Very disappointed & I hardly wear it. I wanted to return it but I'm not going to wait for another 3 months for the exchange.
Here is what hot pink should looks like:

http://m.lightinthebox.com/en/mifeier-korean-causal-short-pants-black-white-blue-yellow-pink-fuchsia-1134_p*******.html

I ordered several outfits for my children in July and they arrived within a couple of weeks. To my dismay, only a few of the outfits actually fit as they should have. I measured as the site stated. All other outfits (maybe 10) where too short. Some spandex leggings were actually stuck together and the color had came off onto the other legs so were blotchy and no longer blue. Anyways I had to send back the most economical way and had to pay for myself (this cost $108 and took over 1 month) for light in the box to receive. Finally get word that light in the box receives it and will refund my money but they forget that they have to refund my shipping costs. I have to send emails to remind them this. Set up a paypal account for the shipping refund which I did receive after 3 weeks. But still haven't received the rest of my $300 refund after continuously being told to wait another 25 days again and again.
Too many emails, too much time wasted, not good product, no phone number to contact, still haven't received my money, not a good review

Order 3 faucits one had a threading defect and needed to be replaced. The other had a sprinkle head that stopped working and needed to be replaced which i opened a ticket for on Sept 27th. They sent me an entire new faucit which took almost month to arrive but without a sprinkle head, the one part i needed. I had sent a photo to begin with to ensure they knew what part i needed. I raised a new ticket Oct 22nd and they came straight back to me saying "We are sorry for the confusion and will check with our related department about this issue. It may take 1-2 days to get a response and we will inform you as soon as we get any update." November 16th today after 3 more requests for an update and all im still getting is We are awaiting update from the supplier.We thank you for your understanding in this matter".

As a brief intro, I've shopped on Lightinthebox for just around 5 years now. I am extremely petite and it is quite difficult to find clothes that fit off the rack, or online. Being this small, I always order by my measurements online, not by the sizes listed on each site. To that end, Lightinthebox is great, every clothing listing has a chart of US vs. European vs. listed size (with conversions into inches and centimeters). Once you do figure out your size on LITB it should stay fairly consistent. If you're used to shopping in the US or Europe be warned that Asian sizes are substantially smaller. For instance in the US I wear a 0 or a 2 in petite clothing, but my size can range up to a 6 depending where I'm shopping. On LITB, I am generally a S or XS but depending on the item, but might order an M or L to fit my actual measurements. The site now has a lot more PLUS sizing, so I presume the average American size 10 or 12 might be an XL or higher depending on the item.

The other item new shoppers should be aware the of is shipping time. It is likely going to take longer that you expect so if you are on a tight deadline, double check to see if the item can even make it. Items ship from China and before delete very, have to go through customs. I've received have packages in as little as 10 days, but I've had some take a bit over a month too. I generally use Super Saver shipping or Express, which LITB covers on certain specials, so I save a lot. I get an email confirming order placement, another when items have shipped (or, rarely, backordered) and any others indicating items that have shipped separately. Anything that is straggling can be checked on the LITB site.

I have never had to file a complaint with customer service, so I am not in a place to review those practices and policies, but my other experiences lead mee to believe that any problems would be handled promptly and professionally.

CAN YOU PLEASE COMMENT OR HELP ON THE FOLLOWING FEEDBACK I HAVE FOR YOU:

1. EXCELENT PRICES
2. QUALITY LOW MEDIUM
3. SIZES NOT THE SAME AS NORTH AMERICA - I WISH I WAS CAUTIONED TO CHECK EQUIVALENT OF CHINESE SIZES (MEDIUMSIZE IS EXTRA EXTRA LARGE, LIGHT IN THE BOX PROVIDES THIS INFO BUT NOT PROMINENTLY)
4. I WISH I WAS CAUTIONEE PROMINENTLY THAT I WILL BE ON THE HOOK FOR CUSTOM AND DUTIES. (I PAID $60 ON $150 PURCHASES)
5. RETURN AND REFUND - YOU TELL POLITELY - YES YOU CAN. HOWEVER IT DOES NOT MAKE SENSE IN VIEW OF THE REDICULOUS SHIPPING COSTS TO CHINA (I WAS QUOTED OVER $200 FOR $150 PURCHASES). THIS UNFAIR, OBNVIOUSLY YOU PAID UNDER $30. YOUR SHIPPINH CO. DHL IS TREATING CUSTOMERS UNFAIRLY, YOU SGOULD MAKE ARRANGEMENT FOR RETURN SHIPPING AT THE SAME COST YOU PAY, EVEN IF YOU ASK THE CUSTOMER TO PAY YOU THAT COST.

Order a pair of shoes, which were lovely, but they were a size too small. I need to exchange, they do not partake in exchanges. I was told to return and re-purchase the shoes in a larger size. I was told I had a paid shipping label. Turns out the shipping coast came out of MY REFUND, which was NEVER communicated. Also the price of the shoes increased by $10, or $17 if you count the coast of the shipping I had to pay for. They will NOT honor any pricing. I am required to pay the new increased rate. I will NEVER order from this site again.