LightInTheBox

Update of February 24,2023
At the time of writing this update, I am still in correspondence with customer service about the refund. Although 3 out of 3 ordered items came in wrong measurements, they agreed so far to only compensate about 70% of the original costs.
Here is my original review - with some editing points:
Short summary:
1) customers have no basis for informed decision as LighInTheBox are only publishing positive reviews;
2) their product descriptions and size charts are misleading;
3) poor quality both in terms of materials and in terms of work;
4) sizes and measurements are random - at least in my two orders 6 out of 6 items came in wrong measurements;
5) customer service will react if you are lucky to get your ticket open, and they will offer you only partial refund, or a buying credit (to lure you buy more crap from their site), otherwise they offer you to ship the items back to China at your cost hoping that it will eventually get reimbursed to you one day...

Detailed report:
My latest attempt buying from LightInTheBox (in January 2023) is a complete disaster, as 100% of the ordered goods came in wrong sizes. I ordered a pair of jeans for myself and two cardigans for my husband. After consulting with the specific size charts for each product (they do provide specific charts for each item), I ordered Large for myself, and 3XL for my husband. My jeans came way too big - waist is 86 cm instead of 80; hips are 116 cm instead of 106. In addition, the zipper quality is very poor, and the button-fly is so weak that it practically falls apart. Two men's cardigans came of two different sizes, although both are marked 3XL, and both are way too small. The red one: bust is 118 cm instead of 134 cm (16 cm smaller than supposed to be!); shoulder 51.5 cm instead of 57 cm; length is 71 cm instead of 80 cm. The dark-blue one: bust is 130 cm instead of 134 cm; shoulder 54 cm instead of 57 cm; length is 75.5 cm instead of 80 cm. As you can see the difference is not 'some 1-3 cm' as they note below the size charts! It is between 4 and 16 (!) cm. All photo proof is attached. As before, my attempt to write a review in their site was in vain - as they ONLY publish positive reviews, so just as before, my photo-proved review never got published. My attempt to contact customer service and report about the problem to them (open ticket in their language) unlike before, worked this time. From February 5 until today, we are still in correspondence with customer service. After escalating the issue to Supervisor I got the offer of about 70% compensation of the original costs (although 100% of the goods came in wrong measurements!)

My conclusion: stay away from this site!

Quality is very subpar, service is terrible and sizing is way off! Dress I ordered looked nothing like the photo. DO NOT ORDER FROM THEM!

So I ended up receiving the stuff I ordered but it took a bit of time since it was coming from China. I would have gave a better rating if I received the confirmation email that I was supposed to get. Below this update I just gave is the original review explaining what happened and what led up to where I'm at now.

I recently placed an order with Light in the box and after the order was placed I was told I would receive an email confirming my order in 30 or 40 minutes. Well guess what... I never received that confirmation email and now it's been 4 days since placing the order. On top of all this, when I go to their app to review my order or contact support about my order it is saying there is no orders to look at. Hmmmm... Pretty interesting thing to tell somebody considering the money got taken out of my bank account within a couple minutes of placing the order. The funny thing is after a couple days of not seeing my order on their website or app, I was checking every day after making my order to see if something would come up. All of a sudden my order came up when I clicked on contacting customer support about my orders from their app and then the next day after they suddenly disappeared again off of their app! I was keen to take screenshots the first time I was able to see the stuff I ordered on their app along with my order number to make sure I had a record of it in case my order got removed off their app again, which it did as I explained earlier. To say the least, I definitely do not trust this company. They say they're going to send a confirmation email and then they don't send one yet they take money from your bank account? This is a huge problem and is definitely not the proper way to do business online at any level in my opinion! Don't waste your time or hard-earned cash here in my opinion and go spend the extra money through Amazon or ebay for example or someone of the same likes. At least with those two companies alone they have customer support and don't make it extremely difficult to get a hold of, unlike Light in the box that makes it nearly impossible or fully impossible to ever contact someone in customer support regarding issues you're having with your order or the company. I'm surprised this company is even in business still with the amount of bad reviews I've seen on them already across the internet and on other various review websites.