LightInTheBoxReviews 13,726

I ordered two wigs, what came was NOT as pictured at all. I ordered urban pants, they came with a broken zipper. I ordered lounge pants, got the wrong color. Seriously, run away, run far, far away!

The worst shipping times, charges for your returns, AMazon is by far and above the most safe, secure and reliable and so timely service online company. NEVER EVER SHOP HERE.

I can't stress enough do not order from them their warehouse is in China and they obviously make their cheap imitation clothes there! I bought what I thought was a really nice winter jacket and after waiting weeks on end when it finally came I could feel through the packaging and tell it was going to be disappointing the materials are cheap and the jacket was a cheaply made imitation of the real thing I will not even say anymore just look at the pics I posted... the 3rd pic is what the jacket should like... I also added the email they sent me offering me half my money back to keep it you do the math!

According to light in the box contract, you must file a claim in order to return anything. Get a China address and pay for the return. I refused the package, due to the product not being delivered when expected (Halloween costume). It was then shipped to the address on the package without being opened. No refund and my credit card company said it's in their contract that you must follow the ridiculous return policy procedures.

I fell in love with this dress and am hard to fit. On the picture it looks like a light gray shell under the lace and it is bright white and looks like a bra. The dress fit perfectly (custom) but the length is wrong and was measured properly and is well above me ankles. I registered my complaint and they told me that they will not take it back. Pictures show that measured correctly and how short the dress is. I will not order from them again. I have other dresses that are in route that are standard sizes and I hope that I do not have a problem returning them...

I ordered two jogging shorts and came appeared as swim trunks! Returning is impossible since it comes from China warehour. They give partial credit or half refund to keep. These are of no use for me! I will not be ordering again from this company.

This place is a total rip off. Customer service is a joke. They say free returns but it is bogus. You can't get an address to return to. I am going to have to do a charge back.

I ordered a Christmas present for my wife on November 13th. It was shipped on November 15th, and still has not been received. The last tracking update was on November 30th, saying the package was in transit to the next facility. That's more than two months ago, and lightinthebox is refusing to refund me. The first response from customer service told me that due to the holidays and coronavirus, my package might be delayed for 1-2 weeks and not arrive in time for the holidays. That's understandable, except I sent that email on February 2nd, more than a month after my Christmas present already did not arrive in time for holiday. The 2 week window they quoted for the delay had also lapsed by more than two weeks. I again stated I wanted a refund, and this is their response:

" We experienced an unusually large number of orders, which disrupted our normal delivery schedule. We would really appreciate if you could wait a few more days."

They then pasted the tracking update from NOVEMBER 30TH. How many more days am I supposed to wait?

Their customer service is a sham, avoid this company at all costs!

Bought two sizes in a dress for my daughter. The 9-10 was bigger and more comfortable than the 11-12. When I confirmed I received the package you can write how happy you were with the product and I wrote that the larger dress was smaller than average. The only way to return is from the orders page but the status button for returns is mysteriously not showing up on the dress that I said was too small, yet it's there for the dress I said fit perfectly. No way to contact customer service on the website or app. So disappointing. I'll never bother ordering from here again.

Skilful scammer. 3 items ordered one-off but delivered one item. 'Focus on the cheapest. Karma 4 u!

Often the images are from different products than they send, I ordered some clothes and for the most, I would not pay 1 euro for what I sadly had to pay 30 euros for. Extremely disappointing. I wrote honest reviews, actually gave few positive ones, they will delete the negative reviews and show only your positive reviews.

Borderline scam, stay away.

Dress paid. No delivery. Track record: "package delivered". No reaction to repetitive emails. This appears to be a fraudulous site.
Experience from the Netherlands.

I ordered a dress for an event - I PURPOSELY ordered two sizes larger than my regular size because the item was coming from China - even though by their stock measurements, my regular size should have fit me. I wasn't taking any chances, figured I could have it altered by my regular tailor. Dress arrives, it doesn't fit. Too small. I contact customer service for a refund and am told this was a "made to order" dress and was not eligible for a full refund (minus the shipping costs). I was told I could keep the dress (which why, it doesn't fit) - and either get 40% towards another purchase or a refund equal to 30% of the dress price. How is a stock size a "made to order" dress? They took my money, sent a dress that did not match their sizing guide and now they get to keep my money and I get to keep a dress that doesn't fit? How is that not a scam? I will NEVER do business with this company again. Legitimately a scam company.

I will not ever buy anything from this company, it's all cheep clothing and not as advertised and no real money back return policy to protect the consumer. I tried to return the coat that was just a cheep rag that looked more like a housecoat! I would not purchase anything from this site. When I tried to return the coat I was told that I would have to pay to ship the coat back to China and that would cost more than the rag coat was worth. Stay away from this site!

I purchases 3 ladies tees on Jan. 15 and received them on Feb. 3rd. The moment I opened the package I was disappointed in the fabric quality, fit, and make of the items all extremely low quality. I instantly started the return process which was a nightmare. Tried to "raise a ticket" but the website didn't allow me to download a photo and without the photo the submit button didn't work. I some how found a customer service email address detailed an email attached a photo sent that but it came back failed. Finally I'm disputing this on my credit card the goods lack Country of Origin, Fiber Content & Care Instruction Labels all in violation of US Customs and FTC Regulations. The goods are illegally imported from China, this company should be shut down from importing into the US. Perhaps I will contact the FTC and Better Business Bureau because they are a rip off. Buyer beware!

I have been trying to get my money back for an extremely poor-quality item called Smart Mirror Flip Phone Case for Samsung Galaxy. Well, that didn't pan out. I believe is this site is a SCAM.

They would not allow me to return two dresses that I bought that didn't fit me. And because they were glitzy dresses they classified it as a costume and they do not take returns for costumes. This was NOT meant as a costume but they don't care. They have my money and I have two dresses that don't fit. Jokes on me.