Overview
LightInTheBox has a rating of 4 stars from 13,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
Very good product, good value, fast delivery. A shop that you can absolutely recommend. Shopping is always fun.
Poor quality of fabrics, wrong sizes in some products. Order delivery time really long. Disappointing experience in general.
Great selection - nice objects priced very well. Stop here before you shop on-line and you will be surprised,
Excellent, delivered in a timely fashion, easy to deal with, would definitely recommend friends to purchase from them.
Prompt, nice products of good quality. Very descriptive so that we bought the right thing the first time.
Took forever for the shipping of this parcel but the tracking worked and it arrived just as promised.
Great value for the money. Quite fast shipping. No problems with the product. Suit is very good looking.
I am very satisfied with the products i have ordered, everything from electronics to camping gear. Highly recommend!
Ordered pajamas for myself and wife for a Christmas Eve pajama party we were hosting. Prior to paying it confirmed the order would arrive prior to date. I made sure I took a pic of this prior to paying and while ordering. After making payment the date confirmation stated items could arrive after date. You are not able to contact co. Only by email And you have to download app first or you can't submit email, In which you receive delay in response or not at all. So you're not able to reject the order at time of payment. Items arrived after our Christmas Eve pajama party. Leaving us as host without pajamas! Pathetic hosting a pajama party and everyone comes wearing them other than the hosts. Therefore no group family professional Christmas pajama pics taken, in which we had paid for! Had family fly in from out of country that we haven't seen in 13 years, so the family would have a special keep sake as their gift from us. That didn't happen. When the pajamas did arrive My wife's pajamas which had feathers, was not sewn onto the sleeves nor legs large gaps. My silk pajamas did not arrive. I received some type of velvet looking pajamas. Furious! Attempted to notify to send back but I'm getting the run around with offer of discount and keep. I don't want to keep my wife's pajamas the ones delivered are falling apart and I'm not going to wear velvet pajamas! If you don't want their discount they want you to pay shipment to send back to their China warehouse in China then they will make their determination. Even after sending numerous pics of garments, garment numbers and etc. which they continue to request for me to send over and over and I've sent over and over. They are giving us the runaround. A strategy I think they are doing on purpose so you will take the discount and keep the faulty items. Not interested and I would never order from this company again!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27958433 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Ordered 2 jackets from Light in the Box, one is out of stock but got CHARGED for both anyway! And the one received DOES NOT look anything like what I ordered.
The amount of my order was more than Euro 150, so i had to pay import tax. I informed l. I. t. B and got the money back. Tanks a lot
Very good experience with the company. ( All things taken into account with shipping and delivery it was very quick so i have NO complaints) As I said I rate this company AAA.
Evrything came on time, i was very happy with the order and the product. Very accurate photos I got exactly what was on the pictures. Supert seller would defanity recommend.
Thank you
After one month, we would like to upgrade our review to a 4 THANKS to Supervisor Betty. Because of Betty, we were fully refunded our money before Christmas. Thanks Betty
I am updating my rating to 4 because of Betty. Betty was able to refund us our money before Christmas and we appriciate it.
Do not trust, i ordered 2 dresses for a wedding size 2.
Did not fit vould not retun the dresse.
I have to keep something that does not fit me.
I ordered because i saw 30 day return policy.
NOT TRUE
Dear Customer,
We sincerely apologize for the inconvenience. The item your ordered is Made to Order item which we have strict policy for it if no quality issue: http://www.lightinthebox.com/index.php?main_page=return_policy#GeneralPolicies
The supervisor of customer service created one ticket for you. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14860522
Sincerely,
LightInTheBox Customer Service
The dog coats I purchased are very thick and warm. Now, I can take my chihuahua's out in cold weather. They are attractive as well!
Very nice to work with your site, you can very quickly get answers to all questions and I have excellent product quality for little money
Thank you light in the box for excellent service. Ordering more things so let's see if this high esteemed service will hold true and true
Great service and very pleasant to deal with would ordered anytime have told my friends the shoes i ordered are beautiful fit to a tee
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I am really sorry that this order doesn’t meet your satisfaction.
In order to help you, I had conducted new Ticket ID =23470238 in our ticket center to follow up your case and will help you investigate what caused the problem. We will take full responsibility for any quality problem.
Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and send us the requested information at your earlier convenience. Thank you for your cooperation.