Overview
LightInTheBox has a rating of 4 stars from 13,651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
I had been looking for a reasonably priced flower girl dress in black with zero success. I found LITB online and was really skeptical due to the mixed reviews.
After watching some youtube unboxings and seeing some of the items, I decided to do a cheapish order as a test to see what the quality was like and if it was as described. I received one dress for $8 AUD for myself which was a bit meh (I mainly ordered it to see whether the sizing was right and it was) but the flower girl dress I ordered for $25 AUD was exactly as pictured and the sizing was spot on.
It does take time for orders to be processed - they make the items once ordered so it is usually about 3 weeks on top of delivery. I didn't get charged any extra duty either.
My second order was for a petticoat and the dress I was really after which was around $110 AUD. It is exactly as the pictures. The quality is amazing especially for the price and the dress is heavy. I can sew but I doubt I could make it myself for the same price as the fabric alone would have cost more.
Please note the photo of the second dress is a bit poor. I made it a bit high contrast to show the detail and the dress is straight out of the packet - unwashed, unironed.
Very disappointed in not being able to easily contact the company when a problem exists. Too much of a hassle and no response for a long time.
Arrived very quickly and looks to be well made. I look forward to pairing it with the subtle skeleton dress pants I also got!
Fabric, size, color and price, all were very good. If delivery time is not important a worthwhile purchase.
Place order 26th November for compression sleeve. Knee large. Still waiting for confirmation email and expected delivery date. No order number given. Email address *******@btinternet.com.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
O pedido foi enviado muito rápido. A qualidade do vestido também é muito boa. Com certeza que irei comprar novamente. Muito obrigado. The order was shipped very fast. The quality of the dress is also very good. For sure I will buy again. Thank you very much
I ordered for Christmas and they were so nice and got them here in record time. I know three little girls are going to be extra excited.
This is the worst company I've ever encountered. I have never in my life written a negative review for a company but was so compelled to do so after my terrible experience. I was forced to purchase from them as my future sister-in-law chose the bridesmaids dress from this site for their December wedding 3 months away. I just had a baby 1 week ago and this is not a good time at all for me to purchase a dress due to pregnancy weight gain so therefore I wanted to possibly order 2 dresses in 2 different sizes and keep the one that fit best and return the other. I do a lot of online shopping and this situation would normally not be any sort of issue with any company I've ever purchased from. As this is a company I have never heard of in my life and was not be aware of their credibility/policies, I wanted badly to contact the company directly and speak with someone in person to check their return policy. There is no customer service number on the site anywhere. The only "customer service" available is to have an online chat. The problem is the hours where this is available is between 7 pm-7 am (10 pm-10 am EST) so the majority of those hours are during the night... this makes absolutely no sense. The "customer service rep" I spoke with, Vincent, could not have been any more unhelpful. I explained to him my situation and asked about the return policy and his response again and again was "I see." Eventually after more prodding on my part, he said " perhaps online ordering isn't the best choice for you."
This was the most frustrating experience I've ever had in my life dealing with a company. I cannot imagine many Americans purchase from this site as no American I know of would put up with this. This company does not seem to care at all about customer service.
Hi Kristen,
We are sorry for all the inconvenience. But for us, most of our dresses are custom-made, most of the time we cannot accept our customers return the dresses if there is no quality issue. We have to care about the loss, as we run real business here. We hope you can understand us.
Sincerely,
Lightinthebox
I ordered 2 rolls of 3d wallpaper £27 each paid by card then DHL wanted a payment of £21 to deliver it but no mention of this when I paid for the two rolls
I am very pleased with my purchase. Very good quality at a value price. I would recommend this vendor without question.
Worst clothes qualiyu you will ever find plus bull$#*! extra charge of up to $250.00 after you checkout. STAY AWAU toy'll be sorry if you don't. You have b enn WARNED
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Why am I being charge a further £25 for a pair of £78 trainers. It is a complete rip off and has made the wait totally pointless
There is no customer service and I cannot cancel the account I set up. Thank God I never ordered from them.
The advertised prices are a scam.
DO NOT DEAL WITH THIS SITE!
Dear customer,
We are sorry for hearing that you want to close your account.
Please write to us using email address signed up by email we have sent in pravite message.
Our staff will help you delete your account.
Thank you!
2 summer dresses are ok for wearing around this summer. Sizes were true third dress was for a wedding and it is like t-shirt material. Not impressed
Loving our new lights. Look great on the front patio! Liked them so much, ordered two more sets. One more for me and another for a neighbor
Good prices that no one can beat, good products in every categorie, top Services, from shipping to deliveries globally.
I bought this as a gift and it is exactly as described. I am very happy with my purchase will buy from light in the box again.
The 5 wig i order. Is not the same in photo. Doesnot looks natural hair... Its like the doolhair too much shiny and fack. Ipaid about 400SRFor bad quality wig... Please be honest
Hi,
Thank you for reaching out to us.
We are committed to offering good value at an affordable price. Please accept our apologies if subpar products slipped through our quality checks. Would you please which wigs were not good, and provide us with photos as evidence? This will help us make a claim for you.
We have sent you an email (ticket #24513579) to help you resolve this problem. Rest assured you won't face any difficulties obtaining a full refund!
Awaiting your details,
LightInTheBox Customer Service Team
This company does not ship it's products in a timely manner... I would avoid buying anything from this site!
Dear Customer,
We sincerely apologize for the inconvenience.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=13099006
Sincerely,
LightInTheBox Customer Service
Thanks guys, great service. I appreciate you making this refund, it is really helpful. The product is good, too.
Update: LitB has offered me a refund of the customs cost. This is a great gesture, and much appreciated. Thanks!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102192203 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox