Overview
LightInTheBox has a rating of 4 stars from 13,648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
In last time buy only here. When using internal points prices low than in others stores. I recommend to all.
My burgundy boots turned out to be bright orange. I love them. Wakes you up in the morning! Thank you.
Had a very good experience ordering and getting my order, fast delivery, complete order was sent no problems at all.
Till now all items order are coming excellent packing tracking services are very good to update customers for the orders
Lights didn't fit and I cannot get a return address. Please either let me return or credit my account.
In the last period the fabric of the clothes I bought were not of quality.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102914322 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Von 5 Hemden habe bei 3 Hemden die grösse nicht gestimmt! Abschlussball Shirt 29,99 to big
Herrenhemd grafic 31,99 Euro to big. Herrenhemd daily basic 26,99Euro. Gesamt 88,97Euro von Pay Pal bezaht! Alle Hemden wurden von mir in large ordert!
Your bill 144,95Euro (55,98) Rest. Where I can send the 3 Shirts back and how I became my money back?
Send me anwere.
Gerhard Schmidt **************
Lieber Kunde,
Hier spricht Chloe, Leiterin des Kundendienstes von Lightinthebox.
Es tut mir sehr leid für die entstandenen Unannehmlichkeiten. Jetzt werden Sie schnell persönliche Hilfe erhalten.
Ich habe das Ticket # 27298187 für Ihr Problem erstellt. Die Ticketnachricht wird an die mit Ihrem LITB-Konto verknüpfte E-Mail gesendet. Bitte überprüfen Sie sie, wir warten auf Ihre Antwort.
Es war mir ein Vergnügen, Ihnen zu helfen!
Mit freundlichen Grüßen,
Chloe
Kundenservice Lightinthebox
I am happy with most things but not everything. The time to get the items was really long.
The return policy is for lib only. No cash refunds
I am very happy with buying in this online shop, I have shown that they are honest and responsible people with their customers, I am invited to return to buying you because they are reliable and have never been wrong. Congratulations and success in your business.
Marvin Dominguez
Me siento muy contento con haber comprado en esta tienda en línea, me han demostrado que son personas honestas y responsables con sus clientes, estoy convidado a volver a comprar ustedes porque son personas confiables y nunca me han quedado mal. Felicidades y éxitos en su empresa.
Marvin Domínguez
Product arrived on time, was as described and other than the top being a bit tight met my wife's expectations.
Easy, fast order of warm and cozy sweaters which my daughter calls 'snuggly'. Great price and apparent good quality.
I purchased a quadcopter for my son for christmas. Not knowing i had to go buy a European adapter to cgarge it i did. After opening the package and charging it we found out one of the propellers wasn't spinning like the others. I emailed bexause you cant call because they have no phone number. After 2 months of broken promisses the sent telling me a replacement is on the way and never showed up. THIS COMPANY IS A RIP OFF AND I AM SEEKING A LAWYER NOW. DONT BUY FROM THIS COMPANY EVER
Many choices. Good products. Nice prices. I find all which interest me.
The best dress holidays were due to my purchases from Lightinthebox and the variety of Holiday clothing.
Thank You.
My experience is very good this year with my recent purchases
My granddaughters love getting the dresses I find on your website. Thanks for the variety, quality, and low prices
99% of items, which had been received, - are accordingly of catalogue( size, color, e.t.c.)
Be ready that Time of delivery takes about one month.
Comprei um Mi Mix 2s na Ligh in The Box.
O pedido foi enviado em dois dias. Em 20 dias chegava no Brasil.
Entrei em contato duas vezes com a LITB por ticket. Responderam em poucas horas.
O smartphone veio bem embalado e tudo certo.
Contratei o seguro contra imposto. A LITB me reembolsou os impostos em 9 dias. Foi ótimo
Recomendo
--
379/5000
I bought a Mi Mix 2s at Ligh in The Box.
The order was shipped in two days. In 20 days it arrived in Brazil.
I got in touch twice with LITB by ticket. They answered within a few hours.
The smartphone came packed well and everything alright.
I hired tax insurance. LITB refunded my taxes in 9 days. It was great
I recommend
Great hoodie - the material feels great - it's a christmas present - altho slighty short in the arms - overall tho great - thanks! - i'll be back shopping soon
I had been looking for a reasonably priced flower girl dress in black with zero success. I found LITB online and was really skeptical due to the mixed reviews.
After watching some youtube unboxings and seeing some of the items, I decided to do a cheapish order as a test to see what the quality was like and if it was as described. I received one dress for $8 AUD for myself which was a bit meh (I mainly ordered it to see whether the sizing was right and it was) but the flower girl dress I ordered for $25 AUD was exactly as pictured and the sizing was spot on.
It does take time for orders to be processed - they make the items once ordered so it is usually about 3 weeks on top of delivery. I didn't get charged any extra duty either.
My second order was for a petticoat and the dress I was really after which was around $110 AUD. It is exactly as the pictures. The quality is amazing especially for the price and the dress is heavy. I can sew but I doubt I could make it myself for the same price as the fabric alone would have cost more.
Please note the photo of the second dress is a bit poor. I made it a bit high contrast to show the detail and the dress is straight out of the packet - unwashed, unironed.
Very disappointed in not being able to easily contact the company when a problem exists. Too much of a hassle and no response for a long time.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102192203 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Arrived very quickly and looks to be well made. I look forward to pairing it with the subtle skeleton dress pants I also got!
- Visit Website
- singapore, Singapore, China
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102334594 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox