Overview
LightInTheBox has a rating of 4 stars from 13,648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
Quick and easy. Just as described at your site. I shop with you frequently and will continue to do so.
Can't not get a hold of anyone for customer service information I don't want to be billed twice for item
It's a great website that you can find and get almost everything. The quality of the items are really good.
THIS IS DEFINITELY LAST TIME I AM USING THIS SITE. ORDERED A WEDDING CAPE ON 3RD AUGUST BUT PROCESSING WENT ON FOR LIKE FOREVER. SENSING THAT I AM RUNNING OUT OF TIME I CANCELLED MY ORDER AND ASKED FOR A REFUND WHICH IS ONLY 50% AS THEY CLAIM THAT IT IS CUSTOM MADE. LOL. FINE. NOT TOO SURE IF I CAN GET MY MONEY BACK THO. PLACED ANOTHER ORDER FOR YET ANOTHER CAPE WHICH IS SUPPOSED TO BE SHIPPED OUT IN 24HRS WHICH INDEED IT WAS. ORDERED ON 11TH RECIEVED ON 15TH. BUT... I ORDERED A TULLE LACE CAPE AND I RECIEVED SOMETHING FURRY. I CANT EVEN BE BOTHERED TO OPEN IT COS ITS JUS TOO WRONG. NOW I HAVE LESS THEN 2 WEEKS TO MY BIG DAY AND IM STUCK W ALL THIS $#*!S DUE TO THEIR NEGLIGENCE. I DONT NOE WHEN THEY WILL PROCESS MY RETURN AND MAYBE BY THE TIME I SEND BACK WILL BE TOO LATE FOR EXCHANGE. SO BUY AT YOUR OWN RISK. I REGRET NOT SPOTTING ALL THESE NEGATIVE FEEDBACKS BEFORE ORDERING AND SPENDING MONEY..
Dear customer, this is Customer Service Supervisor from Lightinthebox, I would like to help. Can you please advice me your order number so I can check and solve problems in timely manner? Thank you for your understanding in advance. I am looking forward to your reply.
It was my first time purchase and the service is excellent, more than you except.
I recommend it to everyone.
Through the eyes of the employer;
Very good and clear customer service from Andrei.
I can definitely give my recommendation.
Fast delivery and quick response for questions asked at cust service
Good quality buy now 3 times and alway happy
Package was a little late but they wrote me many times explaining whatever happened to my package. Very good service
Some nice pieces. At times the delivery has been fast, and when it hasn't Customer Service has make things right
This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, I had conducted ticket ID=16385914# in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Everything is good quality and fits well!
Came on delivery with in a reasonable amount of time and I'm happy
I think it is easy to navigate around your web sight, I love looking at all the merchandise you have
I received my package all individually sealed in their own plastic bag and everything fit perfectly. I was really pleased.
Excellent product at a great price. Would definitely buy again. My friend loved her gift. Fast delivery. Overall great experience
Good Service, Fast Shipping., did not even need to contact customer service, everything as planned just like the website says.
After I finally got my shipping address corrected and changed in your system my order arrived on time. Thank you
It was nice coat and leggings,like them very much but both was to small. Will order more things in future
The brush was brilliant does not shed bristles and creates even coverage and uses less product. Great bargain.
Thank you
I purchased a pair of shoes from this site, they are true to the picture and very comfortable to wear!
Light In The Box is great for online shopping. They always have cool new products and great deals every week!
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- singapore, Singapore, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Bloo, supervisor of customer service.
May I have your email address? I will help you to resolve the problem.
Sincerely
Bloo
Customer Service.