Overview
LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
I'm very impressed with how quickly my products came to me and the quality of the clothes.
I would certainly recommend.
Lots of products on the site, good communication and follow up, perfect delivery in Belgium also. I do recommend this site
Very happy with the purchase. Could have ordered one size smaller but still very wearable. Collar detail is a nice touch.
This is an amazing site... I do almost all of my shoppingshots on line and this site is very user friendly and what you see is what you get. The colors and sizes are true to the form... having a color chart and size diagram takes al. The guess work out of the day. I was concern that with such low prices the materials may not be as good and I was PLEASANTLY SURPRIZED.
Their customer care is superbe and communication time faster than any other site I have shopped with. I made mistake with shipping date and they refunded my money without any hassles. I end up ordering more... I HIGHLY REOMMEND THIS SITE AND IT IS MY FAVORIT
Great site, great prices and I have had trouble in the past that was quickly resolved. As you can tell I'm not a fake review, just like the place
I went back to the site to order even more pillow covers - the quality was great, delivery is fast, and will definitely shop online with LightInTheBox for Christmas gifts!
It takes a little while ti'l you get your stuff at home but it always comes! Good quality in products and the best of it all... it's really cheap!
XL can fit a 8 yr old, you have to read a book and get authorization for any returns and my wife says they wouldn't even make good rags
LIES - CHEATS - SCAMS.
They have lied regarding 4 different things. They have not refunded my money as well ($17.00) but most importantly? ITEMS ARE CHEAP, SHIPPING TOOK 30 days.
Invalid order number
After 36 days! My shoes finally arrived. I am pleased to say they are perfect in every way. My only complaint is the time it took to get them.
So why the F$#@ would you do that - principle I say - It started with an order - nice looking jacket (MENS) placed order after checking sizing chart and making the required measurements... What I received was a Women's jacket (zips on the wrong side - left instead of right) - no big deal right? E-mail customer service - NO response... Email again - no response... Raise issue with payment facilitator - no response - escalate dispute with PayPal - finally get response from paypal - requesting return to attached address in China... here is the detail of the dispute summary for the PayPal case...
Dear Sir or Ma'am; Your return policy is both well hidden and intentionally misleading - also- prohibitively expensive. I am paying to return an item you shipped from New York for $4 to China costing me $45 out of pocket in order to rectify your error of sending me a Woman Jacket when I ordered a Mans jacket. This is beyond unacceptable but obviously intentional on the part of your business practices. Expect a very detailed google / yelp and other reviews regarding this business and its practices.
Making your customers pay exorbitant international shipping rates to return items to comply with your understated return policy is borderline extortion and will not go unanswered. I will make sure to highlight this area of your return policy in my reviews. It is obviously designed to discourage returns and force your customers to simply absorb the cost of your errors. You have not or would not respond to my requests until I flagged and raised the dispute with the intermediary payment service (paypal) but continue to flood my email inbox with spam despite requesting no offer emails and unsubscribing numerous times.
Light In The Box is by far the worst example of product and customer service I have ever had the misfortune of dealing with - and I am a Comcast subscriber... but at least they answer their customer inquiries.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28037489 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Happy with Light in The Box products and service. What I purchased was exactly as show on the website
Excellent store, received all my orders in time and tax insurance is a must for my country. I recommend it!
Very easy to shop with. All questions and concerns are answered in a timely manner. Love Light in The Box!
The process went smoothly from start to end. I am very happy with the shoes and were exactly as described.
Good communication, excellent ( and cheap) products. I am more than pleased. I would definitely recommend anyone to visit LightInTheBox. A+
Fast Delivery, prompt communication, the quality its great, Value for money and highly recommend it to my friend and family
Quick and easy. Just as described at your site. I shop with you frequently and will continue to do so.
Can't not get a hold of anyone for customer service information I don't want to be billed twice for item
Dear customer,
This is Bloo, supervisor of customer service.
May I have your email address? I will help you to resolve the problem.
Sincerely
Bloo
Customer Service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101178725 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service