Overview
LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
I have always had very good customer service. Responses are quick and to the point. Would recommend LightInTheBox to every one.
The product is of excellent quality worth taking a long time to arrive by what the site foresaw.
But I'm satisfied.
This is a place for those who want high quality, fair prices and quick delivery.
The shop is safe to use.
Very pleased with the product and the price. Delivery time could have been better, but that's a minor consideration for me.
The item is the same as description, I like it and would recommend to anyone who may need such an accessory.
Such a lovely cool dress. I bought it for my 18 yr. Old granddaughter and she just loves it. Great buying!
Excellent item and excellent customer service! This will definitely be one of my go to buying sites! Thank you so much.
Great selection of T-shirts with various graphics. Quality fit and fabric. Delivery in reasonable time. Easy to place orders and track.
Horrible customer service. Took 10 days for my order to be listed as processing... funny, they took the $ out immediately
Dear Customer,
We sincerely apologize for the inconvenience. We are really sorry but you may misunderstand our order procedure. Please note the 3-5 business days is only for shipping via Expedited Shipping, which not including the processing time for the item. The Total Delivery Time consists of processing time and shipping time TWO parts. You can see the processing time for your item on the product page above the "Add to Cart" button. You can check this screenshot: https://www.lightinthebox.com/download/6d393c36-0943-41a8-bb90-7522ccca2640
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=13973807
Sincerely,
LightInTheBox Customer Service
As always Light in the Box is great delivering your items. The shirt was awesome I loved it. Haven't worn yet.
I purchased a prom suit and paid for it. Two days later I get an email stating my order was canceled
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28803601 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Kept getting email promises for a refund. It has never happened. This is as sorry an outfit as there ever was.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28803578 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I am very satisfied with ordered goods.The only problem is that is takes a long time for the package to arrive.
The sizes are right on.
Despite the busy season they came through with my order in a timely manner.
Great Company.
Watch arrived on time and it worked after charging battery. It was a lot cheaper than buying from manufacturer. Thank you
I like the way all the items are sent on one package. They have a lot of variety and affordable prices.
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- singapore, Singapore, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer, thanks for your update. Please log in your correct account (paypal account: as**68@bigpond.com) and you will find your order details. If the order is purchased via PayPal, our system will automatically created an account for customer. The email address is customer's PayPal account, so please log in your account by your paypal email address, you will see the order information. If you forgot password, click "fogot your password" and a new one will be received in email.