Dale D.’s Reviews of LightInTheBox & more

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Wholesale Clothing

“Only giving a 1 because 0 is not an option”

11/30/16

Horrible customer service. Took 10 days for my order to be listed as processing... funny, they took the $ out immediately

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LightInTheBox F. – LightInTheBox Rep Over a year old

Dear Customer,

We sincerely apologize for the inconvenience. We are really sorry but you may misunderstand our order procedure. Please note the 3-5 business days is only for shipping via Expedited Shipping, which not including the processing time for the item. The Total Delivery Time consists of processing time and shipping time TWO parts. You can see the processing time for your item on the product page above the "Add to Cart" button. You can check this screenshot: https://www.lightinthebox.com/download/6d393c36-0943-41a8-bb90-7522ccca2640

The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=13973807

Sincerely,
LightInTheBox Customer Service