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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Stay away. If you need an exchange, forget it. They make it so difficult you give up.! Will NEVER Use this company again.
Love the jackets fits perfect on my husband. They are soft and look very classy.
No se dejen engañar por las fotos de sus productos son una porqueria nadá que ver con las imagenes en linea
Estimado cliente,
Esta es Samira, supervisora de servicio al cliente, Lightinthebox.
Pido disculpas sinceramente por lo sucedido y todos los inconvenientes causados. No se preocupe, nos ocuparemos de este problema y le brindaremos un servicio de satisfacción del 100%. Creé el ticket n.º 28216434 para su problema. El mensaje del ticket se enviará a su correo electrónico relacionado con la cuenta LITB. Por favor revíselo, estaremos esperando su respuesta.
¡Es un placer ayudarte!
Atentamente,
Samira
lightinthebox.com Atención al cliente
Good shirt and quality. Price is reasonable. Took a longer time than expected to receive, but will still shop.
Lightinthebox corporate knows that they sell garbage and make it intentionally difficult to return the items back. Most of us already overpaid for shipping in the first place and, when trying to return this junk, we have to pay exorbitant shipping costs again. So if you spent $100 on a few shirts, the return shipping costs will be another $100. You won't see that money back. I was hoping to get my funds back first and if they want, they can send me a prepaid label and I would be glad to send the shirts back to them.
Dear Customer,
This is Samira, supervisor of customer service, Lightinthebox.
I sincerely apologize for what happened and all the inconveniences caused. Rest assured that if the problem is confirmed caused by us, we will take full responsibility. I will follow up this case and resolve the problem, in order to meet your satisfaction. I have created ticket # 28216452 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Samira
lightinthebox.com Customer Service
That pic was after wearing it once and then hand washing it. That's just from my arms rubbing on my side in an afternoon.
Very poor. Shirt was pretty. But pretty useless really.
Dear Customer,
This is Samira, supervisor of customer service, Lightinthebox.
We are sorry to hear that you are not satisfied with the product you have received. No worries, we'll take care of this issue and provide you with 100% satisfaction service.I have created ticket # 28216477 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
Thank you for your cooperation.
Sincerely,
Samira
lightinthebox.com Customer Service
I am 6 ft 2in tall and i ordered a mens 3x jacket. It took me three weeks to get it. When i finally got it, it was a childs jacket, i had to pay $30 to return it, and this company took $20 out of my refund. Wow, talk about win-win!
Dear Customer,
This is Samira, supervisor of customer service, Lightinthebox.
I sincerely apologize for what happened and all the inconveniences caused. No worries, we'll take care of this issue and provide you with satisfaction service.I have created ticket # 28216491 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Samira
lightinthebox.com Customer Service
So, if you order a lot it takes 2 months to get your stuff. But when you order just a couple thing you get it in about a month.
The tops n bottoms are always off. Top is short in torso length and bottoms are too long.
Received two items that my wife was no pleased with too big and too much sherpa on inside. Wish to return for refund.Cant locate the refund/returns in my app, no help in situation
Dear Customer,
This is Samira, supervisor of customer service, Lightinthebox.
I sincerely apologize that you can't locate the refund/returns in my app. I will follow up this case and resolve the problem, in order to meet your satisfaction.I have created ticket # 28216570 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
Thank you for your cooperation.
Sincerely,
Samira
lightinthebox.com Customer Service
Jolie veste. Dommage que les poches avant avec la fermeture éclair soient des poches factices.
Pour les hommes de telles poches sont très utiles
Product packs very well and I use some coupon codes to get a pretty low price. Shipping speed is not that fast but for that price, I can't complain more.
Upset and disappointed at the poor quality of sewing of the blouse I ordered. Sizing wrong, design not as depicted in the picture. A real scam! Why are such sites allowed to operate such a disgracefully deceptive operation! DO NOT ORDER FROM LIGHTINTHEBOX!
Dear Customer,
This is Samira, supervisor of customer service, Lightinthebox.
I am very sorry that the article has the problem and I fully understand that it must have been quite annoying. No worries, we'll take care of this issue and provide you with 100% satisfaction service.I have created ticket # 28217439 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Samira
lightinthebox.com Customer Service
This order came faster than the others
I am getting ready for the spring when I visit Georgia and South Carolina the hot states
The dresses were exactly as shown online, the fit was perfect. The colors are vibrant. I am very pleased.
We are happy with both items. Excellent products, but it always takes a little while to get stuff from you. But I guess it is a long way from China to the USA. Beautiful top for my wife! Loves it!
I bought 3 really cute women's tunic tops that I really like, and on these particular shirts, the measurements were correct. Their customer service is excellent. All representatives that I spoke with were extremely professional and pleasant, and they will work with you on any issues you have with your order.
This company is a typical China retailer. I bought 5 shirts and only halfway liked two of them. They were all made of cheap polyester. One of the items I bought was not the measurements shown on the site at all and another item I bought clearly showed the item in a cotton blend fabric, but as my pictures show, it was nothing like it looked on the website. Thank goodness all of the shirts were on sale! AND...if you want to actually return an item, you will be told this:
"If you want to return for a replacement for another size, you only need to cover the return postage, we'll pay for the reshipment shipping fee for you. For this solution, please check the size chart on the product page and reply to us here with which size you want, we'll send the return instruction to you later. For the return postage, our tailors/suppliers are willing to cover it if they made the product in the wrong size.So we need your cooperation to provide us with some photos to confirm the size issue, please reply to this ticket with the following information.
1. Please check this file first: http://litb.cc/l/tA1a. Then please provide us the measurements of the item you received.
2. Please take measurements of each component with a tape measure, photograph the results, and clearly show us the precise measurements.
If you don't want to go through the "size confirmation procedure" and want to solve the problem quickly, please have a look at the following options. You just need to do a "easy click" on the related link and our system will do all the follow-up. No need to reply to this ticket/email or the system will miss your choice. Quick Solution: No need to return, keep the item with a partial refund or a Reward. Just click on the option link you want, we'll send it to you in 1 business day.
A: 50% Reward (eg. If the item costs $100, you can get a $50 Reward, which is the same as a Coupon)
B: 30 % Refund (eg. If item costs $100, you can get a $30 Refund)
Or
C: Return the item back for a refund of item(s) price at a cost for return shipping. We will send you the return address in this ticket in 1 working day.
Note for return: We're sorry that we do not provide return label/slip service, you may send the order to our Asia warehouse via the cheapest tracking service in the post office. The postage might cost $10-$40 and it takes 2-4 weeks for delivery according to customers' feedback. To save your cost, we'll send you a reward that values 50% of the return postage, which you can use on the next order."
Considering my items only totaled 3 at $7.99 each, it was ludicrous to go through the hassle. I mean...do the math!
Yea...I'll never buy from this company again.
I waited a long time for the delivery. And when it came the mail currier didn't even put it on my door or let me know my package arrived.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
This is Samira, supervisor of customer service, Lightinthebox.
I sincerely apologize for what happened and all the inconveniences caused. No worries, we'll take care of this issue and provide you with 100% satisfaction service.I have created ticket # 28216409 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Samira
lightinthebox.com Customer Service