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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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Husband loves it. It fits his personality and the quality is great.
My items arrived in good condition and I am very pleased with the products. I only wish that I could have received my shipment more quickly.
I purchased two different tops and the delivery was slow, also I tried to return one of the tops, the material was cheap, but they put me off and never sent a Return Label. They don't honor the return policy.
Light in a box. Ordered 200.00 worth of clothing. Shocking quality, laces missing in shirts.print quality faded. Not the picture you actually see on the website. Sent wrong items tgen except you to return and pay shipping to china fir the incompetence. Never buy drom here, but at your own peril.
Dear Customer,
This is Samira, supervisor of customer service, Lightinthebox.
I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.I have created ticket # 28216373 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
Thank you for your cooperation.
Sincerely,
Samira
lightinthebox.com Customer Service
Great experience. Great service. Great selection. Long life customer. I love this website. My kids love it.
BOTH MY ITEMS WERE WRONG,,, SHIRT IS OF POOR QUALITY WILL NOT BE BUYING FROM THEM AGAIN THE WORKMEN WAS POOR
Dear Customer,
This is Samira, supervisor of customer service, Lightinthebox.
I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I have created ticket # 28201602 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Samira
lightinthebox.com Customer Service
I did not receive my dress I ordered although it's states it was delivered, but not to me, I sent off notification that I had not received it and Pablo replied and after a couple of emails back and forth I was told I would receive a refund, I could not of asked for better service, I will continue to purchase from this company as this is only the first time I have not received my items. I am still waiting for my refund but I know it does take a few days ( this was only confirmed a couple of days ago) great job PABLO!
I ordered a pair of dress pants and the buttonhole and fastener were sewn over. They would not refund or exchange and told me to cut it out. I was offered to keep the item as defective and only get 50% of my money back. What a joke!.
Dear Customer,
This is Samira, supervisor of customer service, Lightinthebox.
I sincerely apologize for what happened and all the inconveniences caused. We will follow up this case and resolve the problem, in order to meet your satisfaction. Please allow us to explain that the partial refund discount offered by customer service is only a suggestion, if you don't like the reservation, we will of course refund or exchange it for you.
We has arranged refund for you on ticket # 28176764 and will follow up your case. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
Thank you for your cooperation.
Sincerely,
Samira
lightinthebox.com Customer Service
Bought a dress and ordered it a size larger because it was being made in China. The dress didn't match the measurements and they will not return my money. Do not go by their size chart it is inaccurate and shipping took a while.
Dear Customer,
This is Samira, supervisor of customer service, Lightinthebox.
I sincerely apologize for what happened and all the inconveniences caused. We'll take fully responsible for it and process full refund if the product does not fit while you ordered it according to our size chart.
I have created ticket # 28201653 and will follow up your case. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Samira
lightinthebox.com Customer Service
I purchase a jumpsuit on 2/13/23 and never an Email on my order but you guys can take my money out of my account my Email is *******@yahoo.com
Dear Customer,
This is Samira, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
If you have been charged but haven’t received an email confirmation after 24 hours, please be refer below link to more details:
https://www.lightinthebox.com/knowledge-base/?page_key=order-confirmation-email-PC&prm=1.34.146.0
We have checked,but did not found your order according to the /27367464804. Please be check your order number again.For your issue, in order to protect your info and solve your problem, would you please provide your name used in purchase and order number, so that we can target to arrange a solution as soon as possible? Thank you for your cooperation.
Sincerely,
Samira
lightinthebox.com Customer Service
I purchased a few pants for my grandson and a jacket. I was a little nervous about ordering it, but he received the merchandise and it was great. The clothes fit him the material was good quality and from the date of purchase it did not take long at all to receive it. I will definitely be placing another order soon. Thanks LightInTheBox for making my shopping experience a good one.
The shirt turned out to be better quality than I would've thought for the price. Found my new online store for new swag! Thanks!
The color is not pink as shown in the picture but is kaki as stat d in the information. I wish it had been pink but I knew what I ordered.
Took forever and was 3 sizes too small. I gave to my 7 year old. First time I have had a negative experience. From now on I know If I wear a 2xl I have to order a 5xl
DO NOT USE!
My order never arrived and I have been emailing customer services for over 2 weeks to get a refund it keeps going in circles asking the same questions but not seeing I have already answered in previous emails.
I do not trust this site and I think its a scam
Dear Customer,
This is Samira, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. I will follow up this case and resolve the problem,in order to meet your satisfaction.
I have checked,but did not found your order according to the /54645. Please be check your order number again.For your issue, in order to protect your info and solve your problem, would you please provide your name used in purchase and order number, so that we can target to arrange a solution as soon as possible? Thank you for your cooperation.
Sincerely,
Samira
lightinthebox.com Customer Service
I love that you keep in touch with me and let me know what's going on thank you so much
I made a significant purchase in mid-January because I had a great experience with a previous order. Nothing has arrived yet. Even the tracking information shows there were delays and then it went missing, then it says delivered. Really wanted to get this order because the clothes were so cute. At the same time I made this order, I made another order which may not have been from Light in the box but was run very similar with similar stock. I hope this can be sorted out because I am so disappointed and worried that I have lost the $100.00 order that I made. Really hope someone can help me. Something else in the order was a lamp with a cat holding it up by the tail.
Dear Customer,
This is Samira, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. I will follow up this case and resolve the problem,in order to meet your satisfaction.
I have checked,but sorry did not found your order according to the Zvcfhy DDGYL22043116YQ. Please be check your order number again.For your issue, in order to protect your info and solve your problem, would you please provide your name used in purchase and order number, so that we can target to arrange a solution as soon as possible? Thank you for your cooperation.
Sincerely,
Samira
lightinthebox.com Customer Service
Stay away. If you need an exchange, forget it. They make it so difficult you give up.! Will NEVER Use this company again.
Dear Customer,
This is Samira, supervisor of customer service, Lightinthebox.
I sincerely apologize for what happened and all the inconveniences caused. No worries, we'll take care of this issue and provide you with 100% satisfaction service.I have created ticket # 28216409 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Samira
lightinthebox.com Customer Service
Love the jackets fits perfect on my husband. They are soft and look very classy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
This is Samira, supervisor of customer service, Lightinthebox.
I sincerely apologize for what happened and all the inconveniences caused. No worries, we'll take care of this issue and provide you with 100% satisfaction service.I have created ticket # 28216241 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Samira
lightinthebox.com Customer Service