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I bought 3 really cute women's tunic tops that I really like, and on these particular shirts, the measurements were correct. Their customer service is excellent. All representatives that I spoke with were extremely professional and pleasant, and they will work with you on any issues you have with your order.
Tip for consumers:
Make sure you read their return shipping policy.
Products used:
Women's tunic tops
Some of their items are a good bargain, but if you ever need any "support," their "Support" team are literally useless and just give you the runaround. I bought this saw but we didn't use it until a pre-planned camping trip. The saw literally broke the first time we tried to saw a piece of wood less than 2 inches in diameter. They wouldn't refund my $11.19 because, when I got the order, there was a shirt I ordered which was not the measurements posted on their site, so I sent it back for a refund right away. We had no idea the saw would be so crappy at that point, so they WILL refund it...but we would have to pay $7.99 to ship it back to them! SERIOUSLY? No. I'm not ordering from them anymore.
Tip for consumers:
MAKE SURE YOU USE EVERYTHING WITHIN A FEW DAYS!! They will only pay for one return, but, say you bought something that you didn't intend to use until a certain date...use it at least once anyway. Because, all returns after the first, will cost at least $8, no matter what.
Products used:
Clothes, phone accessories, Garden tools, cat toys, misc. gadgets and other items
Okay, so first of all, NO their measurements are NOT what the sizes truly are. I ordered 2 shirts according to their sizes and they are both so small, they are useless to me, One was SKU******* and the other was SKUB******* (and THAT one looked nothing like the picture! They must have had it tucked together in the back for the picture because it was as wide as it was long!) I usually wear a sz Large and I ordered both of them in an XL and they are still too small. And the WORST item, which was the only reason I ordered anything from them, were these shoes: SKU*******, The pic they has on their site was SO different than they really look. The one they have on there now looks like them, but the other pic was a beautiful darker blue and you didn't see all of the stars and silly other designs in them at all, I was SO disappointed I actually cried. Nad, of course, in order to get any type of refund, I would have to pay almost $40 to ship it all back. I really should know better. Rotita.com is the only company in Asia that is worth anything. Their clothes are well made and the fit is true. AND, their pics look like the actual clothing! SHAME ON YOU NEWCHIC!
Dear Kathi M.,
Thank you for placing your order on Newchic. We understand how disappointed you are and we sincerely hope you can give us a chance to fix this issue.
In your case, please keep in touch with the after-sale customer service and we will set your case on priority to the senior staffs. https://www.newchic.com/Contact-Us-hc10.html The specific staffs to help you solve your problem based on the return and refund policy, which you can find on the product details page and the help center. ( https://www.newchic.com/help_center selected Return & Refund).
Thank you.
Best regards,
Newchic team
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I've bought 6 dresses from Light in the Box to date. I have LOVED every single one of them (even...
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy