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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Where do I start:-
Quality of items received = Substandard finish loose threads & one item even broken.
Customer service = Very poor take ages to communicate back and offered no real solution.
Returns policy = Never heard of anything so ridiculous - Returning items to china at your own cost.
My advice if you want a constant headache and poor quality item order away but honestly I'd never order from these again the whole experience has been one I want to forget and the issue is still on going on 5 months after delivery.
Look amazing. Wish 3x was a bit longer and would like them to be a little heavier. But they are gorgeous.
Great product for a great price. Delivery was a little longer than normal but product arrived in great condition. No Complaints!
Thank you,
Terrence
I ordered sleep headphones and within 2 weeks, they were here. Loving them, using them every night. Thanks LITB
I bought this as a gift and it is exactly as described. I am very happy with my purchase will buy from light in the box again.
Katalog zboží je velmi pěkný a obsáhlý. U jednotlivých kusů zboží je tabulka velikostí podle které je možno vybrat oblečení na míru. Ale pozor bohužel tabulka a skutečné rozměry oblečení nesouhlasí a potom je problém s výměnou. Pravda je, že personál byl ochotný, bylo nutné oblečení ofotografovat a změřit, ale poštovné při výměně bylo pro mne příliš vysoké, takže příště se této firmě raději vyhnu. Jana Smolová
Vážený zákazníku,
Toto je Samira, vedoucí zákaznických služeb, Lightinthebox.
Upřímně se omlouvám za to, co se stalo a za všechny způsobené nepříjemnosti. Budu tento případ sledovat a problém vyřeším, abychom vyhověli vaší spokojenosti. Pro váš problém jsem vytvořil lístek č. 28217761. Zpráva o tiketu bude zaslána na váš e-mail související s účtem LITB. Prosím, zkontrolujte to, budeme čekat na vaši odpověď.
Je mi potěšením vám pomoci!
S pozdravem,
Samira
Zákaznický servis lightinthebox.com
Thank you I love my turban it is absolutely gorgeous.
Now she can take her much desired pictures. She has wanted this for over a year. Thank you!
The only thing I didn't like was the packaging for my body Shaper. It was too flimsy and could've broken in the shipping process.
Ik werd door litb geattendeerd op deze geweldige dag-aanbieding. Normale prijs €191 en nu voor een tientje! De jas is nog niet binnengekomen, maar ik verheug me er nu al op.
All 8 items arrived in the same package. Haven't had time to open it yet.
The only thing I was not happy about was the length of time it took to arrive.
Product were as advertised - the colors and the sizes matched the description/pictures. Pretty fast delivery. Arrived on time, right at my door.
Jai trouvé la livraison trop longue plus d'un mois d'attend, avant que je reçoie ma commande
Looked good was smaller than expected but it was very nice
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
This is Samira, supervisor of customer service, Lightinthebox.
I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.I have created ticket # 28217580 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Samira
lightinthebox.com Customer Service