On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I am happy to say that all my clothes arrived in a perfect condition and much quicker than I expected them to arrive.
Thank You so much
Do not use this company! I tried to return two dresses. You need an advanced degree to understand how to do it and when you finally figure it out, you are told that you have to pay international shipping ($10-$40) or except 10% of the original cost of the item… and that miniscule amount goes into an account for when you use the website again! NEVER EVER! Well, the company may not be a scam… Although that is debatable… There is absolutely no ability to return an item and refund your money. I am absolutely disgusted that I fell for this. The clothes are cheap and the customer service NON EXISTENT!
Love the pricing, some of the thing are totally worth the price. Shipping is a bit slower. Clothing and shoes aren't the best quality (very thin) and sizing is difficult even with the sizing chart.
I ordered a pant suit and was unable to return it. In small letters it says "made to measure" - the lettering is much too small I feel. I'd never order anything online if it couldn't be returned.
I'm ticked, as the two outfits were over $400.00.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28459276 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Ordered four shirts at a flash sale. $4.99 each. Great deal.
The variety, the quality, the timely delivery and after sales service makes shopping on Light in the Box an easy and fun experience!
Highly recommend it!
Been trying to get to a customer service person to find out how to return my purchase. Also they send me two dresses I ordered only one. Need to return both dresses for a refund to my account. I hope I can have some email me with instruction. Thank you
I am very honored and feel confident about every order which i placed though light in the box
Packages arrived in good condition and all items were what was expected. Quality was satisfactory for price. Delivery was longer than anticipated.
Nice shoe for a good price and delivery time was on spot. I'm happy with my purchase.
Well your running about a 96% rating and that's not bad as the company can tell i am a awesome customer and really enjoy your products plus very affordable thank. You. Pat w.
I'd give them no stars at all if that was an option. I've ordered clothes and a light fixture from LightInTheBox and both have been bad experiences. The clothes are of very poor quality and cheap materials. The light fixture didn't come with instructions. They only provide customer service via emails. When billed, the charges are coming from a US address, but it is very obvious their site and customer support are from China. After several attempts to get installation instructions, they sent a blurry one-page pdf with instructions that have horrible grammar and basically, illegible. Also, turns out the light fixture wiring does not meet U.S. wiring standards, nor do the wires have the correct "ground/hot" connections to connect properly. They have a no-return policy for any light fixtures. I'd suggest buyer beware; spend your money elsewhere.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28459398 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Everything so far has been very good. Range of stuff is wide and prices are low. Delivery has been on time.
I gave the highest rating because I received the order ahead of schedule, there was good tracking control, and the size of the XL coincided with my size absolutely. The color and quality of swimming shorts are very good. I recommend for shopping.
Very beautiful design. Arrived quickly. Looking forward to wearing it when it gets warmer in Canada.
It's a beautiful dress, good quality and it was a perfect fit. It's for an upcoming cruise and I couldn't be more pleased.
Shipping was a little slow
I think there must have been a problem with one of the shirts, it was in quality check for three days, but was corrected
EXCELLENT SERVICE AND QUALITY
When shirts did arrive I am very pleased
The shirts I ordered are very comfortable and nice, they ship fast, and the shirts are made of very high quality materials.
I received the incorrect item in the post after waiting for an extended period of time already. After enquiring if it would be returned and exchanged for the correct shirt, the response I received back was unsatisfactory for the mistake they had made. Their response can be seen below.
"Considering the problem confirmation is quite time-consuming, we can go with a simple way that you can keep this item with a (a) REWARD (values 50% of item price, same as a coupon/voucher, can be used on next order for discount) or (b) a partial refund (30% of item price) as the discount on this order.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28449523 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Some items were good but some were too small and fabric cheap. It took 1 month to come and a part off it was canceled
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28459237 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox