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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I loved everything but the bra. The bra was too small.
Order two Steering Wheel Covers, They t[k a bit longer to get here as they are made to order from China.1 fit very tight, 2nd one was way too small and the stitches came apart, was never able to get it on. They state will fit15 to 15.5 inch. The 15 inch Steering wheel, the cover made it on but it was a struggle, not so good on the 15.5 inch Steering Wheel. They are working to replace it, but is is a tedious process.and I'm still working on that.They are heavy duty and look like they will last, once on.
Excellent quality tshirts and shipping right on time.
Sizes fit large.
Love the hat I bought for my father... Great quality fast delivery
Medium quality garments, priced cheap. Delivery to Canada was slow. Sizing not consistent would not repurchase.
Never received my 2 costumes sent email and they don't want to know you beware got clothing from them before cheap clothing wring size they are in China beware you have been warned
ASKED ME TO PROVIDE AN ORDER # AND MY EMAIL TO "FIX" MY EXPERIENCE ON THIS REVIEW! THE INFORMATION IS ALL IN HERE! QUIT STALLING THIEVES! READ WHAT IS SENT TO YOU BEFORE ASKING FOR INFORMATION YOU ALREADY HAVE!
I ordered three dresses of which had separate measurements so they are all different sizes. Only one fits. I do not like the style on me. I tried to return them all the other two are really huge. They gave me some big runaround about how they would refund me part of my money in a coupon if I don't return the items. But if I want to return the items they don't have a US location right now so it'll be $30 to ship them back to Asia… Crooks stay away from these people! They are SCAMMERS
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Vraiment rien à dire de négatif sur cette commande et les autres. Prix très attractifs et qualité au rendez vous
I ordered a pair of cargo pants. The picture depicted heavy cotton denim. The product received was thin material that was stitched crooked and not very well made. The length was not what I ordered and was too short. The pants also had Chinese writing all over the tags. And the package took over 2 weeks to arrive. I am very disappointed in the order, and donated the pants to Goodwill. Light in the Box offered for me to keep the pants with a discount on a future order, but I declined as I will never purchase from them again.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28483342 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Took quite a few weeks to receive the order but the items were well put together. I would tell my friends about this site.
The pants are pretty darn awesome. If I were to give any advice though is check the sizing. I will be reordering a size down from normal in this style
Everything is good and cheap I love the store and I plan to keep buying stuff from here….
I thought I would give this company the benefit of the doubt and order something else with the refund given to me from a previous disappointing order, again total deception, nothing like the image portrayed, the dress on the image looks quite textured compared to the one I received! The description states that its made of polyester and cotton mix, the label on the dress states 100% polyester only. Shiny chavvy and down right ugly, looks like cheap curtain material from the 60's or 70's, also the dress portrayed has 2 different shades not 1 flat shade and completely different colour, just cheap and nasty looking.
All I can say is Buyer's Beware for what you see is not what you get!
I will not bother paying yet another £14 to send back to china
How do they get away with this is beyond me
Proof of Purchase Ordered at Payment Method
2023-03-29 11:40:29 PayPal Express
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28466688 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
1st pic what it supposed to look like. The 2nd and 3rd pic is what I got. Material is so poor quality and I tried to return but they make it impossible as you have to return to china!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
This is an incredible online shop, you can buy anything you want, good price, good service!
Tilausten käsittely on ollut nopeaa toimitukset kohtuullisia nettisivusto on hyvä lähetyksen seuranta on erinomainen tuotteiden laatu ei ole ollut hyvä kulut ovat todella korkeat 1kappaletta kohti pitää ostaa esimerkiksi 5 kappaletta että kulu olisi järkevä kuka ostaa 5 toppatakkia kerralla osa tuotteiden tiedot ovat aika puutteellisia esim vaatteissa monesti puuttuu esim housun pituus?
So far, the purchasees I've done. Have been delivered fairly quickly and in good condition. The product is very good for the price. Looking forward to all the promos and discounts I've seen this App offers. Has a big variety of products.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service