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LightInTheBoxReviews 13,726

4.2

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Great
March 28, 2023

I loved everything but the bra. The bra was too small.

Date of experience: March 28, 2023
Arizona
1 review
0 helpful votes
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Satisfied and Disappointed
March 28, 2023

Order two Steering Wheel Covers, They t[k a bit longer to get here as they are made to order from China.1 fit very tight, 2nd one was way too small and the stitches came apart, was never able to get it on. They state will fit15 to 15.5 inch. The 15 inch Steering wheel, the cover made it on but it was a struggle, not so good on the 15.5 inch Steering Wheel. They are working to replace it, but is is a tedious process.and I'm still working on that.They are heavy duty and look like they will last, once on.

Date of experience: March 28, 2023
Virginia
1 review
0 helpful votes
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First order
March 28, 2023

Excellent quality tshirts and shipping right on time.
Sizes fit large.

Date of experience: March 28, 2023
Colorado
1 review
0 helpful votes
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Fast Delivery
March 28, 2023

Love the hat I bought for my father... Great quality fast delivery

Date of experience: March 28, 2023
Canada
1 review
0 helpful votes
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You get what you pay for
March 28, 2023

Medium quality garments, priced cheap. Delivery to Canada was slow. Sizing not consistent would not repurchase.

Date of experience: March 28, 2023
Australia
2 reviews
2 helpful votes
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Scammers!
March 28, 2023

Never received my 2 costumes sent email and they don't want to know you beware got clothing from them before cheap clothing wring size they are in China beware you have been warned

Date of experience: March 28, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

Ohio
1 review
0 helpful votes
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ASKED ME TO PROVIDE AN ORDER # AND MY EMAIL TO "FIX" MY EXPERIENCE ON THIS REVIEW! THE INFORMATION IS ALL IN HERE! QUIT STALLING THIEVES! READ WHAT IS SENT TO YOU BEFORE ASKING FOR INFORMATION YOU ALREADY HAVE!
I ordered three dresses of which had separate measurements so they are all different sizes. Only one fits. I do not like the style on me. I tried to return them all the other two are really huge. They gave me some big runaround about how they would refund me part of my money in a coupon if I don't return the items. But if I want to return the items they don't have a US location right now so it'll be $30 to ship them back to Asia… Crooks stay away from these people! They are SCAMMERS

Date of experience: March 26, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

France
1 review
0 helpful votes
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EXCELLENT ACHAT
March 26, 2023

Vraiment rien à dire de négatif sur cette commande et les autres. Prix très attractifs et qualité au rendez vous

Date of experience: March 26, 2023
Texas
1 review
0 helpful votes
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No what was expected
March 25, 2023

I ordered a pair of cargo pants. The picture depicted heavy cotton denim. The product received was thin material that was stitched crooked and not very well made. The length was not what I ordered and was too short. The pants also had Chinese writing all over the tags. And the package took over 2 weeks to arrive. I am very disappointed in the order, and donated the pants to Goodwill. Light in the Box offered for me to keep the pants with a discount on a future order, but I declined as I will never purchase from them again.

Date of experience: March 25, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 28483342 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Canada
2 reviews
1 helpful vote
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Polo shirts
March 24, 2023

Looked just like I ordered i am quite happy with my purchase

Date of experience: March 24, 2023
Wisconsin
1 review
0 helpful votes
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First time buyer from this company
March 24, 2023

Took quite a few weeks to receive the order but the items were well put together. I would tell my friends about this site.

Date of experience: March 24, 2023
Virginia
2 reviews
0 helpful votes
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Ok
March 24, 2023

Got it ¡!@@!@!@@@@@@@@@@@@@@@@@@@@@@@@@@@@×@@@×@××@××@@@××××!@×!@××@@@@@××@@××@@@@×@@××××××××××!×@××@×@×@×@××@@@

Date of experience: March 24, 2023
Colorado
1 review
0 helpful votes
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Exactly what I expected
March 24, 2023

The pants are pretty darn awesome. If I were to give any advice though is check the sizing. I will be reordering a size down from normal in this style

Date of experience: March 24, 2023
Canada
1 review
0 helpful votes
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IT's excellent
March 24, 2023

Everything is good and cheap I love the store and I plan to keep buying stuff from here….

Date of experience: March 24, 2023
GB
1 review
1 helpful vote
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Deception...what you see is NOT what you get!
March 23, 2023

I thought I would give this company the benefit of the doubt and order something else with the refund given to me from a previous disappointing order, again total deception, nothing like the image portrayed, the dress on the image looks quite textured compared to the one I received! The description states that its made of polyester and cotton mix, the label on the dress states 100% polyester only. Shiny chavvy and down right ugly, looks like cheap curtain material from the 60's or 70's, also the dress portrayed has 2 different shades not 1 flat shade and completely different colour, just cheap and nasty looking.
All I can say is Buyer's Beware for what you see is not what you get!
I will not bother paying yet another £14 to send back to china
How do they get away with this is beyond me

Proof of Purchase Ordered at Payment Method
2023-03-29 11:40:29 PayPal Express

Date of experience: March 23, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 28466688 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

GB
1 review
0 helpful votes
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Dress poor quality without a zip!
March 23, 2023

1st pic what it supposed to look like. The 2nd and 3rd pic is what I got. Material is so poor quality and I tried to return but they make it impossible as you have to return to china!

Date of experience: March 23, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

Canada
1 review
0 helpful votes
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Great shopping experience
March 23, 2023

This is an incredible online shop, you can buy anything you want, good price, good service!

Date of experience: March 23, 2023
Illinois
1 review
0 helpful votes
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Dog nails
March 23, 2023

Very happy with items I ordered. Love the dog hanging device so I can finally start cutting my
Dogs nails!

Date of experience: March 23, 2023
Finland
2 reviews
0 helpful votes
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Tilaukset ynnä muut asiat
March 23, 2023

Tilausten käsittely on ollut nopeaa toimitukset kohtuullisia nettisivusto on hyvä lähetyksen seuranta on erinomainen tuotteiden laatu ei ole ollut hyvä kulut ovat todella korkeat 1kappaletta kohti pitää ostaa esimerkiksi 5 kappaletta että kulu olisi järkevä kuka ostaa 5 toppatakkia kerralla osa tuotteiden tiedot ovat aika puutteellisia esim vaatteissa monesti puuttuu esim housun pituus?

Date of experience: March 23, 2023
California
2 reviews
0 helpful votes
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Great experience
March 22, 2023

So far, the purchasees I've done. Have been delivered fairly quickly and in good condition. The product is very good for the price. Looking forward to all the promos and discounts I've seen this App offers. Has a big variety of products.

Date of experience: March 22, 2023