Overview
LightInTheBox has a rating of 4 stars from 13,633 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
I would never order again. Shipping I'd horrible. Been sitting at the same location for over a week for no response. And trying to talk with someone good luck
Materials are so poorly made and far different from the original image of the site. Also, customer service info is fake. (No working addresses) I'll dispute this payment.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26860981, Would you please login you litb account and reply when you are free? You can go to our Home Page-account-my ticket to contact us.
Sincerely
Customer Service
These folks refuse returns. They demand that you use their size guides - which led to the wrong items being purchased. Sadly, they are now refusing exchanges!
Hi Brian,
Thank you for leaving a comment on our page.
I am sorry for this disappointing shopping experience. Allow me to mention that there are only a few product categories that are not eligible for being returned. Unfortunately the ordered disguisements fall under the category 'cosplay', which the supplier doesn't accept back neither for refund nor exchange. It's also important to note that all our clothing is sold with their exact measurements --indicated in both inches or centimetre-- on the website. This allows ordering the clothing accurately. If you can prove by photographs that the measurements don't correspond with the size chart, then we will obviously accept the products back and we'll also cover your return expenses.
We have send you an email (ticket #24624940) to further handle this problem.
We are looking forward for your reply,
LightInTheBox Customer Service Team
I ordered 2 items back in November and am still waiting Dec 15th and no update on the vague tracking information since Nov 26th. When I created a ticket and contacted them regarding my order, they replied on 12/14 saying "If you haven't received your order by 12/8, please let us know." I'm really sorry I ever placed the order with this site and am hoping someday it finally arrives. Hoping I don't have to start a dispute over this. Grrrr...
OK, so not long after posting this, Pinni contacted me from Light In The Box. She refunded half of my purchase price and I did finally receive the items about a week later. I think this is a company with great products at fabulous prices... It just takes a lot longer than expected to receive the items due to the shipping times from China. If you order from them, they're not a scam... just know that you're going to wait awhile for your product. Overall, I'm super happy with the items I ordered. :)
This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=14159119 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I ordered a digital thermometer paying $31.30 on july 20th 2020. The order no. **************.
It was supposed to arrive in 4-5 days. So far I did not get the material. How to track.? I went thrrough all the reviews which are not positive, calling the company as scam. I am sorry, this kind of fraud business wont lost long. Kindly send my material immediately and get good review from me.
Savithri gopalan
This is Customer Service Supervisor from Lightinthebox. I would like to help.
Please allow me to explain the processing time for this order. Please kindly note all our products require processing time before shipment. Before your order is shipped off, we have to process your order and put all your items through its strict quality control tests. The processing time of your item is 2-5 business days, which was stated on the product page. You may also refer to following link for more information:
https://www.lightinthebox.com/download/fbefd798-8fa1-48a8-b565-e23631d96506
This was why your order could not be shipped as soon as it was placed. Hope you understand it.
Your order was shipped via US Priority Line-LITB1-First class on 2020-07-25. The tracking number is 9200190258803345322790. Please track the package from below link:
https://t.17track.net/en#nums=9200190258803345322790&fc=21051
Note: The online tracking information may be updated slightly later than the actual shipping situation, we appreciate that you can be patient while waiting for the updates.
Please also be advised the shipping method you chose for this order was EconomyExpress. It's the secondary shipping method we have, which usually takes 4-7 business days (5-10 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the Check-Out page when you placed this order. So it's normal that you still haven't received the package because it's still in transit.
You shall receive the package no later than 2020-08-04, which is 10th days of shipping. Please kindly wait.
I also had conducted new Ticket ID =21366249 in our ticket center to follow up your case. If you don't receive the order by 2020-08-04, please log in your light in the box account--go " personal center"--"my ticket" to contact us again. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
They make up their own sizes that are nonconforming. They make excuses and then ignore complaint saying ticket is resolved... Then said they couldn't identify the ticket... Any excuse not to accept returns and credit money back... Bad Chinese business... STAY AWAY,,,, FAR FAR AWAY... they will cheat you
I've used "Light In The Box" many times, and have found the following to be consistently true when shipping to Canada:
1. There WILL be an import/duty/tax fee imposed which is generally 1/4 to 1/3 the total cost of the items.
2. Returns are pretty much impossible.
3. Sizes generally run a bit small even compared to their size chart.
4. The images are spectacular compared to what you receive. Models are Asian and taller than average.
5. Customer service is prompt enough, but any refunds may, or may not, ever appear in your bank account.
6. Items are GENERALLY acceptable to high quality, though buyer beware... you GET what you PAY for.
7. The online version is more expensive than the app version.
Overall, if you order the "right items" you will be happy, but do watch the size chart, round up, and expect it to take about a month to arrive with additional fees for Canada.
Final Note: If you purchase the ~$5.00 insurance, they will refund your duties paid to get it into Canada once you've received your items. Those refunds were fast.
I have ordered 2 batches, hoodies, t-shirts and coord sets for our son and both times we have been very satisfied with the fit, fabric, style and colors.
I was very sceptic as many others when I did my first purchase.And I will tell you why. Simply because it comes from China. Well if eastern companies continue to be so competetive and professional, the western world will soon drop that prejudice. Now after 10 purchases I have made I have no complaints and I am fully satisfied client of Light in the box.The products are true to the description on the website, they get delivered in reasonable time. I always choose super save shipping option and agree to wait few days more... My only disatisfaction has nothing to do with the company itself.It is the fact that I have a limit amount after which items get taxed on our side. So i tend to buy under that amount. Once I tried to ask them to lower the price for me and they didnt agreed which only proves my previous comment on being pro. I need to add that once they refunded me when the item was missing. I didnt go through any heavy duscussions.It was resolved easily.
Items super small for size. Road blocks for getting a refund not very helpful. Willing to take our money but not give it back. Never again will I order from them
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25823714, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
If you canceled order in 24 hours though they dont refund you they sent email 20 percent cash back but it never comes. Why i canceled i ordered color hair strips in their site its 27 nz dollar same thing i saw in ali express 6 nz dollar now why i didnt cancel? Never recommended this site plz dont buy anything from here.
Hi Jabina,
Thank you for taking the time to leave us a comment. I am sorry to hear that you had issues with the cancellation of your order. Orders can be cancelled for a full refund, on the condition that the package wasn't dispatched. Sometimes we might try convince you keeping the order with a small discount, depending on the situation. If I read right you've accepted to keep the order with a 20% cash refund. Can you please tell me the order number, or tracking number of your package? It will allow me to check where the package currently is. You can also easily contact our customer service from the website.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
The article is very nice, well done furr, looks like real wolfsfurr. I only expected it somewhat larger. It was ment to cover the upper part of a new santacoat. Now I´m not shure if it will suite for the purpose... we´ll see.
Ordered a dress which arrived looking completely different than what I had ordered. Requested to return and was told I needed to ship it back to China at my expense
They ten said they would refund half my money and could keep the dress
I failed to mention that the dress feels like it would fall apart after the first wear
Prior to ordering I found the company address in New Jersey but all correspondence is coming from a guy in china
As an update this rip off company has never responded to my request for a refund
DO NOT buy from them unless you like throwing your money away or want cheaply made products
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27734962 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I HAVE ORDERED 3 ITEMS, RETURNED TWO AND NO MATTER HOW HARD I TRY TO COMPLY WITH THEIR RETURN POLICY IT CANNOT HAPPEN! THEY WANT TO KEEP YOUR MONEY AND GIVE YOU NOTHING! HOW IS OUR COUNTRY ACCEPTING THESE TYPES OF RETAILERS RIPPING CITIZENS OFF RIGHT AND LEFT!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
These guys think that screwing me out of $200 of worthlessly undersized and unlabeled clothing is all on me. They are mistaken. My sense is to be skeptical of their evals. I tried to workout a refund on their useless clothes, they agreed, suckered me in to releasing claim on PayPal, then ghosted me when it came time to refund. Not trust worthy.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101753361 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
This company seems fraudulent. I cannot find a phone number and my order has been paid for but is "not found" on the website. My tracking number is unknow.
I DO NOT RECOMMEND anyone use this website unless you want to be ripped off.
I ordered a small, inexpensive item (THANKFULLY) and it never showed up. As it was, it said it was coming within 20-25 business days and I wanted it in time for Christmas. There is no contact information on the website so I couldn't even complain to them. I would NEVER risk ordering anything else from them. They also send about 3-4 e-mails a day.
Excellent company, only very expensive delivery and therefore I limit myself in purchases
Good quality, nice color, ideal for summer time, but not only...
Terrible service! I ordered many things for my son's birthday... well in advance (3 weeks before). Website indicated 5 to 9 days for DELIVERY. After a few weeks, I tried to contact them and cancel order. They did not cancel! Instead they offered me 25% discount ON SHIPPING, they opened a new ticket. I had to cancel 3 times before they would cancel.
I have reported this company to PayPal and my credit card company.
NEVER USE THIS COMPANY!
Dear customer,
We apologize for the inconvenience. If your problem is not resolved, will you please provide us your Order Number so we can further check and resolve the problem in a timely manner?
Thank you for your understanding and cooperation in advance.
- Visit Website
- singapore, Singapore, China
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27735181 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox