Overview
LightInTheBox has a rating of 4 stars from 13,634 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
This is the most pathetic service of lack there of I have ever received. My money was taken from my visa Oct1/16. I received your order has been shipped Oct 20/16
It is now Nov 11/16 and I have not received anything. Not an update, any part of my order or my money back. I am very disappointed and I am taking action. I had read many bad reviews unfortunately after the order was placed but even those reviews weren't this bad. Same on the company. No person has contacted me. No contact number is listed. It is an utter scam
I made a purchase ************** and canceled the order because it was going to take longer than I thought to ship. I received a notification from customer service that, it is a made to order and I have to pay 50% of the cost. However on the shopping website there was no alerts for any of my purchases that says made to order. I will shop on this website
Goodmorning,
Thank you for reaching out to our customer service.
I saw that you've requested the cancellation, 4 days while we were processing the order. As mentioned the dress you've ordered belonged to the category 'made to order'. This means that from the moment you've paid, the tailor had cut materials and made everything from scratch. As such, cancelling the order would result in an unfinished product, loss of fabric and 4 days of work going to waste. Since you told you weren't aware of having ordered a made-to-order product, my colleague offered a full refund without deduction. Kindly check your PayPal account, the full payment was returned since 2 days.
We have sent you an email (ticket #24957271) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
I placed my order and paid for it on 29th November 2016, I was given a delivery time frame of 3- business days. It is now the 7th December and I have not received my items which I needed to receive by now for my office Christmas party tomorrow.
Can somebody get back to me asap as this is my first time ordering from this site and I have not received any communication suggesting that my delivery will be late.
Dear Customer,
We sincerely apologize for the inconvenience. We are really sorry but you may misunderstand our order procedure. Please note the 3-5 business days is only for shipping via Expedited Shipping, which not including the processing time for the item. The Total Delivery Time consists of processing time and shipping time TWO parts. You can see the processing time for your item on the product page above the "Add to Cart" button.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14056199
Sincerely,
LightInTheBox Customer Service
DO NOT USE!
My order never arrived and I have been emailing customer services for over 2 weeks to get a refund it keeps going in circles asking the same questions but not seeing I have already answered in previous emails.
I do not trust this site and I think its a scam
Dear Customer,
This is Samira, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. I will follow up this case and resolve the problem,in order to meet your satisfaction.
I have checked,but did not found your order according to the /54645. Please be check your order number again.For your issue, in order to protect your info and solve your problem, would you please provide your name used in purchase and order number, so that we can target to arrange a solution as soon as possible? Thank you for your cooperation.
Sincerely,
Samira
lightinthebox.com Customer Service
Until this year i was never one to shop online, always sceptical of being scammed or so,
Then i decided to have a go and i was pleasantly surprised by light in the box merchandise.
The quality of the clothing i have purchased was well above my expectations, and i highly recommend
Light in the box to all my friends. Thank you
It has been a month since I have ordered from this website and have yet to see a single item I have ordered, when I tried to track from the tracking number they gave me it kept saying error: expired! Apparently my order was shipped into 3 different orders, one of which it says it was shipped on the 27th of December! Are you kidding me?!?!? I paid on the 29th of November!
Earphones were ok, and work smart. The cable is ok. But the watch appears to have a lunette that is not engraphed but a sticker that easily (directly) got damaged. This is not visible from the pictures. Transport was ok and fast. Would not buy that watch for around 20 dollars again. It runs ok but the lunette is not properly designed and functions barely.
Dont buy from them! I paid and didnt get anything sent to me its been 3months now and cant get in touch with anyone on customer service. Its all fake and please dont say your "sorry" lik eyou always do. Im gonna call the police now
This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=14685682 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I would like to say I was very happy with my experience with Lightin the box. Goods exactly as pictured in ads. Delivery times was 6 weeks not 3, but due to Covid19 I wasn't surprised. Shipping cost a bit high though.
I bought 3 dresses from this merchant, from their website under the impression that they were 100% COTTON dresses. The total amount plus shipping was $72, a complete waste of money in the end. It took about a month before I received my order and when it came, I was beyond shocked. NONE of the dresses that I had bought were made with an ounce of cotton, instead, the labels all said that they were 100% polyester. The worst part of this experience is that I am unable to return these pieces. The merchant requires that you get APPROVAL from them to return the dresses and they do not provide a return label, instead asking for you to use the "cheapest method" to ship the products back to their ASIA warehouse. Shipping the products back to them would cost me between $10-40. This is atrocious. Even AFTER returning the product to them, refunds, according to their customer service, will only be issued if they deem it worthy of a refund. This merchant is a scammer. STAY AWAY.
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26469161, Would you please login you litb account and reply when you feel free?
You may also find the message in your email # m****g9@gmail.com.
Sincerely
Customer Service.
Light in the box is a SCAM website! Be careful do not buy. They scammed 400 dollars for a dress, I was in a hurry to buy for my opera concert, never again! I asked for refund they disappeared (do not believe them if they reply here immediately is just for marketing, they are afraid of bad reviews because otherwise their scam doesn't work). You know what is their strategy if you ask for a refund? They disappear, after they offer a coupon for an other product and if you send the item you will not get the refund money back. Is a scam! The dress is bad quality, it loses all the sparkling things my house is full of that ***! NEVER BUY THEY SCAM YOUR MONEY be careful guys buy only on trustworthy websites!
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that our products are quality-checked before shipment，therefore, we are fully responsible for the items which are in confirmed quality issue.
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Customer Service
This thing is great! I ordered a couple as I will visit my childhood friends and give this as a gift... (for remembering the good times we had in the Arcades)
I ordered a vest, tie, bowtie, and hat for my husband wear to a vintage Valentine's dinner. The tie and bow tie was definitely child size and I think the vest was. Hat was too large. He could wear none of it.
The top for me was fine.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102481439 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have ordered like 6 times from this site and is secure. Customer service is great, they respond as soon as possible. I would recomend this site to everyone. THE only thing is that you have to consider the possible taxes charges that apply on your country.
I heard this was a scam. I ordered anyway and it was. Now that I got my fake Nike sneakers that took over 3 weeks to get and were 3 sizes too big they changed my password so I can't login. Now I can't get my return information. DO NOT ORDER from this site.
Dear Stacey, will you please advice us your order number so i can help you with the return? Or if you may private message me your account, i can check the order for you.
I ordered a bridesmaids dress from this website. I found it at a great price. I had the dress before it was even scheduled to be shipped and its amazing quality. Its well made, great fit and exaclty as it was described on the site. I will definitely be ordering from them again.
I placed an order on 13 july to be informed the order hadn't gone through so I ordered again. In fact the order HAD gone through and they had taken my money twice. I only realised this when the item STILL hadn't arrived yesterday. I contacted them and was told the item had been delivered but been returned because there was no one home. No note was left by the courier and no e-mail or text was sent to inform me just a note left on their website which I was unaware of. The tracking page they send you to is in chinese and when translated very difficult to follow. I was then told to contact my local JCEX (their courier) office, who I had never heard of and no contact details were given. I have been told no refund is forthcoming because the item had to be returned
Dear Customer, will you please send me a private message with your order number so i can check it for you first.
I recieved two shirts that did not fit well and of questionable quality. When I attempted to return I was told that I would have to pay return shipping which would almost exceed the value of the item. They offered to refund part of the price or give me a store credit which I really don't want. I just want to return the shirts and get my money refunded but so far I continue to hit a wall and have not recieved a response to my last query.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29263516 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Brilliant! I'm one of those people who thought shall I shan't I, is it worth the risk and I am sooooo glad I did! Just as it looks in the picture! My sister in law is a seamstress and she has commented on how well it is made. She is taking it in a pinch on the waist but not much so the custom made was awesome. Would definitely buy again.
No matter the stuff I have bought so far, I have found it in an easy way. Regarding the price and quality, everything is value for money. So far, I have never needed an after market service. Thnk u Lightinthebox.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=13769442 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.