business logo of LightInTheBox

LightInTheBox

Overview

LightInTheBox has a rating of 4 stars from 13,634 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.

service
1,949
value
1,868
shipping
1,926
returns
1,508
quality
1,805
This company responds to reviews on average within 1 day
+1487
How would you rate LightInTheBox?
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Massachusetts
1 review
0 helpful votes
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Turn around time
October 24, 2022

First of all I could not find any way to actually send a message directly to this company but mostly I'm disappointed in these companies that will take your order and not even for fill it for a full week I think if a company can't turn around and order and ship it within a reasonable period of time they shouldn't be selling online it's a disservice

Date of experience: October 24, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Chck,

This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to service level.

There are various ways to reach us. You can contact us through website . Please kindly notice that we source worldwide so our suppliers are scattered worldwide. If the product is not in stock, we need to transfer prodcuts from the third supplier. It takes some time to transfer products. We sincerely apologzie for the inconvenience caused to you. I've created a ticket# 27194464, could you login your account and review it. Waiting your kind reponse.

Sincerely,
Chloe
Customer Service

Brazil
1 review
0 helpful votes
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Easy to run inside, but the only problem i got is: understand the match of the asian clotches.
The quality of products are so good, the images it"s very clear.
I've nver found something in my country with this quality and the most important item, the price: worth the day, it's more cheaper than in my country.

Date of experience: August 8, 2017
GB
1 review
0 helpful votes
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Ordered 'linen' trousers, when they arrived were made of polyester!
Contacted company who wanted me to return them to an Asian address approx $ 60 despite having a Birmingham return address, I politely declined. I told them I would return to the Birmingham address only, they were unhappy ( tough)!
I returned to the Birmingham address and emaied them to tell them.
Today they have agreed to fully return my £ in full.
Please dont give up.

Date of experience: April 20, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

Mississippi
1 review
0 helpful votes
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Not Bad
December 26, 2023

I really like the Stuff they have, but it seems like shipping takes a long time compared to other sites such as Temu. The prices are relatively the same. Maybe a little higher on some a little lower on some. But the shipping is why I do not buy more. It takes too long and is higher price than a lot of other sites

Date of experience: December 26, 2023
Italy
1 review
0 helpful votes
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Very nice dresses
April 26, 2023

I bought two maxi dresses for the incoming summer. They arrived within the expected time. The size corresponds to the measurements suggested on the website. I expecially appreciated the attention to detail (seams and hems really well done).

Date of experience: April 26, 2023
New Zealand
1 review
1 helpful vote
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I have no problem buying goods from lightiinthebox.com they give great service and prompt delivery. Shop with no worries or cares. They have a great range of goods and services. Use them you will love them.
Wayne inns

Date of experience: June 11, 2014
Canada
1 review
1 helpful vote
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0 star, false advertising, Received goods with wrong colors, no lether, with button insted of black. Impossible to contact customer services for refund. Goods coming from China, so too expenseve to return.

Date of experience: January 16, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102334599 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

New York
1 review
0 helpful votes
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I purchased four pairs of dance shoes which totaled about half the cost of one pair in a dance shoe store. I dance in various studios and everywhere I go I get compliments on the shoes I bought on lightinthebox.com. It was easy to purchase and to make choices of heel height in some designs, and the shoes came from China to New York in a remarkably short time. I've been recommending this source for shoes and clothing to all.

Date of experience: January 31, 2014
Belgium
2 reviews
5 helpful votes
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I have ordered several things, Shoes for my son of 10y, nightlight, night dresses and Toys, other clothing. And i'am always happy. If You need to order size up You read it on productinfo page, i take 2 sizes up than and It's OKE.

Date of experience: June 21, 2016
AE
1 review
1 helpful vote
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Color not at all as photo
August 14, 2022

As much as I loved the dress on your photo while shopping when I received it the color of the lace and the dress didn't match. It was a combination of a lovely purple - grape purple which was attractive to me - and the rest of the dress was a funny dark cherry red. Really disappointed. I wanted to return the dress but the procedure is so complicated... Sent photos but it wasn't enough so more were requested... neon light, daylight... really? I need this dress for the wedding ceremony of my only son and have been bitterly disappointed with what is going on with the dress.
Too bad.

Date of experience: July 15, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26451637, Would you please login you litb account and reply when you feel free?

Sincerely
Customer Service.

Canada
1 review
0 helpful votes
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Men's shoulder bag
June 3, 2016

First item ive recieved from LITB. Very pleased with this bag. Very well made and good quality materials. Exactly what was described and shown on the website. Also i had to pay an extra $20 CAD at time of delivery, but i had purchased shipping duty insurance and LITB refunded me the money in less than a day. Overall great shopping experience. I have since ordered alot more and will continue to shop with LITB

Date of experience: May 31, 2016
Canada
2 reviews
10 helpful votes
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Lost a lot of money!
February 1, 2016

Looked good and I've ordered 6 items. Every single item was way to small! XXL only for small chinees woman! I sendet back the whole order. Did not only get a bill over 47 Dollar from DHL on top of the bill for crossing the border but also 28 Dollar for returning the package. This was in december. Till today i did not get any money back. Not even an answer to my mails! I am sending lots of mails but they completely ignore me! So I lost almost 200 Dollar for nothing! Be carefull!

Date of experience: February 1, 2016
Australia
1 review
0 helpful votes
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I have bought a few pair of shoes from LightInTheBox and I am quite happy with all of them. The shoes are comfortable and they look great! I'm happy with all my products that I have bought from LightInTheBox and will certainly be shopping from here again. Learn about this online business

Date of experience: September 6, 2014
Pennsylvania
3 reviews
4 helpful votes
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More progress
June 21, 2017
Updated review

I am being told that actions are being taken to resolve my issue. I will post more when it has been officially resolved. I am much happier with the customer service, now that I am getting the attention I was expecting. I am happy with the level of service that Pinni has been providing. Hopefully, more customers will be able to get good results.

Date of experience: June 20, 2017

Making progress!
June 21, 2017
Previous review

I will be able to change my rating to something better if what I am being told by a supervisor actually happens. After writing a review on this website, I actually heard from a supervisor at the website. They looked into my issue and have told me that I will have the resolution I am looking for right away. I will be very happy if I can get this resolved. If the customer service improves with this resolution, I will happily be a repeat customer, knowing that the arrival of a shipment will take a long time. I will not be paying for expedited shipping.

Date of experience: June 16, 2017
Sweden
1 review
1 helpful vote
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So far I haven't gotten my stuff and a few days ago it said that the stuff had been shipped and now it says that it isn't shipped because we didn't pay, but IT IS payed for because my money is gone. Never going to shop there again even if I get the stuff and their in good shape.

Date of experience: June 21, 2014
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Customer,

We apologize for the inconvenience. Could you send your order number and other details with the subject of "sitejabber review" to feedback@lightinthebox.com. We believe we can help you to solve all problems there.

Sincerely,
Lightinthebox

Florida
1 review
1 helpful vote
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Impossible Returns
July 1, 2022

I've been trying to return a dress. Every time I click "return or exchange" a box comes up to click on the product. Nothing happens. When I asked for help, I was going to be charged a dollar to learn how to return it. I finally found the part to return the dress. They wanted a photo to be uploaded, which I don't know how to do. I've never had a company ask for a picture before returning an item! I don't think they want to have anything returned. I will not be ordering from this company again.

Date of experience: July 1, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26364886, Would you please login you litb account and reply when you feel free?

Sincerely
Customer Service.

Germany
1 review
0 helpful votes
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Beautyful Clothes and shoes
August 1, 2021

We have ordered 2 dresses and 3 pair of shoes. The ordered items arrived about 2 weeks after ordering.
The shoes are so beautyful and excellent material. Our little girl loves them and don't want to take them off anymore. The 2 dresses are also very beautyful, good material, nice colours and good workmanship. We buy again

Date of experience: August 1, 2021
Pennsylvania
1 review
0 helpful votes
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Poor quality
April 30, 2022

I bought a men's robe (medium in size) from this shipper and was very displeased with the quality of the robe.
The material of this robe is not the same as the picture shows, it is a smooth cotton material that
Will shrink on washing about 2 sizes, Also it is not a full robe and is very short in length reaching
Just above knees as I am a 5' 8" Male.
Have to ship back to China!
DO NOT BUY

Date of experience: April 30, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 25799693, Would you please login you litb account and reply when you feel free?

Sincerely
Customer Service.

Florida
1 review
0 helpful votes
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BUYERS BE AWARE - CHEAP ITEMS
December 9, 2022

I ordered 3 dresses and a pair of sandals from this company on September 25,2022. The Order Number is **************. All clothing items received were poorly manufactured, the material is thin and see thru, the fit was aweful and the pictures shown on the website is not representative of what you will receive. The customer service staff asked me to send pictures of myself in the dresses which I find that to be quite extensive due to the nature of the product. I told them the items were still in their original packaging, they are now asking me to return the items to China instead of their homebase in the USA. The shipping cost may vary from 10-40$ and it would take up to 4 weeks to be reimbursed. Be very careful with this company, it is a major scam. NOT RECOMMANDED... BE AWARE

Date of experience: December 9, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 27608407 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Washington
1 review
0 helpful votes
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LightinTheBox clothing
September 19, 2023

I want to let you know that I am happy withe every item that I ordered. Every yhing was priced right and shipped without any mistakes. The quality is very good and the sizing is spot on. Keep up the great deals and good work.

Date of experience: September 19, 2023