Overview
LightInTheBox has a rating of 4 stars from 13,633 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
Nothing like advertise on their site or adverts. The top I got was Poor poor quality in material and faded colour. Don't be conned by this China based company.
UPDATE...Don't be further conned as they send follow up to reviews saying they will contact you and resolve the issue in order to look good. THEY DON'T BOTHER
Purchased 3 Shirts. But, 2 shirts both of them had part of the letters D.O B & R. Blocked out.
Very disappointed with the order! May determine my next purchase.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102767933 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered dresses from here. Read and reread return policy. It clearly states a 7-day any reason return. My order hadn't shipped, they only took my money. I requested the order be cancelled and they told me I only would get half my money back! Mind you, I just literally placed the order. Had to cancel my order due to Covid and event being canceled do not u def any circumstances order from here. Dry questionable business practices.
This is Customer Service Supervisor from Lightinthebox. I regret to hear about your problem. But I am afraid that you misunderstood our policies.
Please be noted both of your dresses are Made-To-Measure items. We have the following description on the product pages:
【This is a Made-To-Measure item, which is produced one by one. All sizes and color choices, including all custom measurements, require additional tailoring time.】
The "7-day any reason return" is for returnable items. But your Made-To-Measure dresses belong to "Non-Returnable Items". You may see that we are unable to accept return for non-quality Made-To-Measure items, from the next few lines in your picture.
Company policy states that all Made-To-Measure dress orders that are cancelled between 24 hours of purchase, 50% of the dress price will be charged as a handling fee. The reasoning behind this policy is that all dresses ordered from us are made from scratch and each dress is specially requested to tailors to make. Please refer to the link below for the further information on our cancellation policy：
https://www.lightinthebox.com/nh/Cancellation-Policy.html
However, I truly value you as a new customer to us and you might not be familiar with our policy. I had conducted new Ticket ID =24414860 in our ticket center and provide a Special solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Terrible customer service. Terrible return policy. Products are not as described. They are much cheaper, color is off, and doesn't fit as shown. If you want to return it, you have to go through a grueling process and pay for international shipping costs "again" and even then, they have the right to deny the return merchandise for any reason. If you want online credit, you have to spend double the amount of money you originally spent just to get more defective merchandise.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
I have been a customer of LITB for years. Their items are quality and prices are great. They have a great customer service and marketing team as well. If there are any issues, they are handled in a timely manner with grace, humility, and empathy. LITB is about doing what is best for the customer. They care and we as customers matter.
I'm about to get married and I have ordered all the needed things from LightInTheBox, even my wedding dress. I have to say that I was totally satisfied from the items i have received.
I use internet for shopping but LightInTheBox is now my favorite site!
Thank you!
I ordered a pant suit for a wedding. It was a standard size like I would order from a reputable clothing site. When I received the item the fit was horrible, and so was the quality. I immediately contacted them and requested a return. They responded by saying it was a MTO or "made to order" item that could not be returned. I did not send personal measurements and was never under the impression that it was made to order. They are scammers as far as I am concerned. I now have a poorly fit outfit that I can't wear and am out over $120. Shame on this company, I have NEVER not been able to return an item that did not fit.
This is Customer Service Supervisor from Lightinthebox. I regret to hear the Pantsuit does not fit. But I am afraid that you got a misunderstanding with us.
Your Pantsuit is a Made-To-Measure item, which does not mean it was made per your personal measurements. It means that we did not have this product in stock. After the order was placed, we had to ask our supplier to tailor a NEW Pantsuit for you. We highly appreciate your kind understanding.
Based on our policy, usually we are unable to accept return for any non-quality Made-To-Measure items. You can check the return policy statement in following link.
https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
However, I can fully understand your disappointment in keeping a clothing that you might not be able to use. As I truly value you as our customer, I had conducted new Ticket ID =21898010 in our ticket center and will apply for some SPECIAL solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.
First off love the men's clothing. This time though I needed a new Dash Cam. My screen got cracked. So I looked around and found a 3 camera model that rocks. The Awesome Service the Light N the Box gives afforded me the means to get it with my rewards and credits.
You Guys Rock!
Will be back to buy more.
ThankX Yall, BobbyB
The sweater that I order was terrible quality and the size was no where near the size chart they provided and trying to get ahold of customer service and deal with a return and refund was painful. They make you jump thru hoops to get your refund and do not make it a customer friendly service. Would never recommend them to anyone!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
The dresses were very well made. One was little tight, so order a size up or wear spanks thru your chest! Very good customer service.
This was the actual response I received from their Customer Service Dept. What a joke!
We are sorry that the pants is missing.
Could you kindly search around for your pants?
A) Your family members or neighbours might have taken it from you
B) Your pants might be around your house
C) Contact your local post office about the parcel
If you still couldn't find the pants, please kindly let us know in the next message so that we can arrange a suitable solution for you.
Sincerely,
Wei Lun
Customer Service
Hi Robert,
Thank you for leaving a comment.
We present our sincere apologies for having sent you an incomplete order. From reading the ticket, I learn that the pants weren't included with the jacket. One of our most recent customer service agents was trying to help. Honestly we are a bit speechless to find such a reply. The manager will evaluate if this agent is suitable for this type of work. No worries, we will send a new pair of pants in a second parcel. Once we reship your package we will send you a confirmation email.
We have sent you an email (ticket #24712598) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
My partner was very pleased with the items that fit perfectly. The items that did not fit wasn't worth the effort to return because shipping charges are outrageous. Customer Service continued to work with us on options in lieu of returning and we are satisfied with that.
Received my third pair of beach pants this week and am as pleased as always! The pants are comfortable to wear around the house, colorful and cool-looking with always intriguing graphic designs. I'll keep looking for more to add to my collection!
Shipping is not fast,
But, very uncomfortable and laborious are the messages which
Unfairly and several times I receive cancellations of my purchase claiming problem with card and or payment of boleto.
After many years of successful purchasing goods from the company,the lost order went to the wrong address.I am not living in ENGLAND for 15years and can not understand how the parcel sent wrongly. Unfortunately I did not received full refund,only the third of the payment.
I ordered 2 pairs of shoes in October and paid for expedited shipping. Promised receipt by 5-9 days. It's now Nov 23 and no shoes. I needed them for 2 dance performances. They are useless to me now and I have no shoes and they won't refund the money. Customer service keeps saying to contact USPS but they are responsible for getting me the shoes, I shouldn't have to track them down.
Hello there,
We feel sorry for the situation.
We'd like to check your case and offer assistance. Unfortunately we could not find any order under your name, please would you mind specify your order number?
We'll be glad to assist you,
Thank you very much
I like this shop super much!
Its super Good prices om High quality stuff! It is great delivery and shipping prices and it doesnt take so much time before you have it in Your mailbox!
Thanks!
I refer this site too everyone!
I kept watching your advertisement's on "YouTube" on my daily timeline and one day decided to check out your products. At first it was a few shirts, next a few hats, later on I purchased a watch. I'm happy to say it was a learning process, that was quite easy and pleasant! I later returned for more shirts, and several beautiful watches; which made me a happy man. However, the wristbands needed to be adjusted, which created a problem? But, "LIGHTINTHEBOX," offers hundreds of utility items, with one product in particular caught my eyes? A watch/pin remover kit! AMAZING; I'm Good..
I get an email that says my package was delivered to either my door or mail room. The problem is that I have no mail room and that I live on the 30th floor and the only way to put a package at my door is for me to buzz you in and or you need a fob to gain access to my floor. No picture taken. I don't even think there was even a package. Looking at all the reviews for this company and there are hundreds that say the same as me that the package says delivered but there was no package. Total scam website do not order from them! They say to check with the delivery company first but that information is no where. Also this site claims to use DSL couriers but they don't. Can't find anywhere to contact courier company anywhere! SCAM-SCAM-SCAM
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101307535 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I wear standard size S in the US. I bought clothes size M still running too small. Also, i noticed the website listed most of the material of those clothes are fraud. Can't get hold of the customer service to help exchange or returns. Don't waste your money from LIGHTINTHEBOX.COM
Dear Customer, we're sorry to hear that. We'll contact you in the private message and solve the problem for you. You can also provide us the order number so that we can find out your order.
Actually customer can contact us via submitting a ticket: You may refer to this link: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service