business logo of LightInTheBox

LightInTheBox

Overview

LightInTheBox has a rating of 4 stars from 13,633 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.

service
1,949
value
1,868
shipping
1,926
returns
1,508
quality
1,805
This company responds to reviews on average within 1 day
+1487
How would you rate LightInTheBox?
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Massachusetts
1 review
0 helpful votes
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Customer Service Helpful and Timely
April 19, 2023

I recently had to contact Lightinthebox Customer Service to make a return. I was surprised by how fast they sent me a return message to resolve my situation. The website said they would reply within 24hrs and it was much less than that and they provided several options for me to choose to make my order right. They also provided detailed instructions on how to make my return. I am now in the process of waiting for my refund.

Date of experience: April 19, 2023
KR
1 review
1 helpful vote
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Though i did get an initial shock when i realized that it wasn't a samsung note3 that i had ordered, once i used the phone i must admit i couldn't be more relieved. Looks, camera, apps and other performance wise this is as good or maybe even better than my previous samsung note. I am one satisfied customer. It is slightly bigger than its Samsung counterpart, which is great for SKYPE and viewing videos and stuff, but near impossible to find a cover. It would have been great if it came with a cover or one was available online.

Date of experience: August 25, 2014
Canada
1 review
0 helpful votes
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Satisfied in Canada
March 13, 2024

I have ordered twice from LITB. The first time I was pleasantly surprised and satisfied with the fit and quality of the clothing. The second time I was a bit disappointed with the fit and the quality. I ordered 2 tshirts that were too large, and the linen shirts I ordered were made of a very thin fabric. So it's a bit of a gamble since you can't try on before you buy, but the price makes it worth the gamble.

Date of experience: March 13, 2024
GB
1 review
5 helpful votes
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I ordered my dress on 5th September, it's 14th October and I still have NOT received it. I paid for fast expedite post, absolute waste of time. The customer service just ignored all my enquiries and did what they wanted. I wanted the dress for a 1940 dance. I have not got it. I have asked for a refund... I have never had a service like it before online... I shall NEVER use again, and I hope people read this review and do not give them custom. I hope to prevent anyone else going through this and suffering the same plight...! Neve ever again.
I cannot believe they are still in businesses...! Frustrated let down and upset furious customer...!

Date of experience: October 13, 2016
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Customer,

We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.

The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=13570668

Sincerely,
LightInTheBox Customer Service

Australia
1 review
0 helpful votes
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Check twice before you buy, not worth it
December 26, 2022

Misleading marketing when it comes to above web site, I recently purchased a compact photo printer however I received only the photo paper for the printer. It is shame that they mislead to buy items with the wrong information. Not going back to them again, I want to warn other Australian customers. https://www.lightinthebox.com/en/p/original-xiaomi-mi-pocket-photo-printer-portable-300dpi-picture-printer-with-diy-share-self-adhesive-photo-print-paper_p*******.html?prm=1.1.250.2

Date of experience: December 26, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 27810309 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Belgium
1 review
0 helpful votes
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3 pull over for the winter
December 26, 2023

I have purchased 3 pull overs from LightInTheBox and I'm very happy with the complete fullfillment of the order, from ordering till delivery. Also the products are as shown on the site and were delivered, duly packed and clean. I recommend highly this providor!

Date of experience: December 26, 2023
Australia
1 review
4 helpful votes
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I orderd a top on 13th oct 2014. I still havnt got my order or refund. I checked with them after a month and their reply is the shipment has been lost so we will be refunding your money.its a bogus site which we fall for due to its prices. I recommended not to spend even 1$ in this site just to see if its original. Save your money and time.

Date of experience: December 21, 2014
LightInTheBox F. LightInTheBox Rep
over a year old

Hi,

Thanks for shopping with us! We checked with our related people, and found the refund had been completed. Usually the delay might be caused by your bank, please check with your bank again. We believe you will get some good news from there.

Sincerely,
Lightinthebox

Illinois
1 review
0 helpful votes
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Scan Site
January 12, 2021

Do not buy any clothing from this scam site!
FYI, I wear a XL men's shirt alI day long, I am 6'1" and not obese. I ordered three shirts, three button down and one casual pull over. I used their absolutely erroneous sizing chart and even went conservatively larger just to be safe. What arrived was a mess of ill-fitting garbage. The shirt I wanted the most (BD "button down" 1) was canceled by them and refunded immediately. The rest of the order I only initiated to get free shipping went as follows. BD 2 was marked as XXL on the shirt, and was super tight, like just under a large. BD 3 was a barely a medium at best. The stitching was cracking just handling the shirt and it was four inches short of touching the buttons when I attempted to put it on. The pull over was marked as 5X! It is a circus tent!
I tried in vain to get help from their "customer service". You can not return any items for a full refund. They offer only a 20% toward a new rip off. You are stuck, SOL

Date of experience: January 12, 2021
LightInTheBox F. LightInTheBox Rep
over a year old

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.

I had conducted new Ticket ID =22647592 in our ticket center and provide new solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

New Jersey
2 reviews
1 helpful vote
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S review on our site for reference: Whata hoot! I bought this wig to wear with my "Croods, Gran" costume. I was surprised at the quality of workmanship. It had a horrid odor when it arrived, but I hung it outside and the fresh air did it's thing! It also arrived quite quickly! Thanks!

Date of experience: July 24, 2014
Canada
3 reviews
4 helpful votes
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Worse company ever
May 29, 2020

I advice anybody in canada and around the world not to ever buy anything from this fake company. I bought things worth $700 and I have never recieved anything nor have they tried refunding me my money. They trying to tell me the money is theirs. They are thieves

Date of experience: May 29, 2020
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Customer, this is Customer Service Supervisor from LightInTheBox. It's my pleasure to help you.
May you please provide me with your order number and describe the problem? I'll be happy to check your case and solve it to you satisfaction.
I am looking forward to hear from you. Thank very much for reaching out

Texas
1 review
9 helpful votes
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No news, silence and no way to join them. It's almost one month and I receive one item which was different from what I ask like a cheap version but I still didn't receive the other items. Almost 100$ Wasted. I wanted to try but I'm so disapointed this website is lies lies and lies. No phone costumer service. It's a really awful website. Never command on this website it's losing money. It should be closed.

Date of experience: February 13, 2016
GB
1 review
1 helpful vote
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One of the best overseas websites I've ever used from the communication down to the price, and even the packaging with the extra foam padding. Is not the first time and certainly will not be the last time I use them. I cannot reccomend light in the box enough

Date of experience: September 21, 2014
Maine
1 review
0 helpful votes
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Great MicroSDHC card. Nominal amount of memory 7gd 49 mb. Transfer rate and backup the data 22 mbit/s. Card reader works well.The adapter card is inserted into the same well. All in all I'm satisfied. Rating 5 stars out of 5.

Date of experience: May 21, 2016
Canada
1 review
0 helpful votes
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I was at first hesitant to purchase on line from LightInTheBox which was new to me but knowing that I could pay with PayPal reassured me. I have now ordered a few items and I am very happy with the quality of the product. I have now became a satisfied gold member.

Date of experience: October 4, 2023
Michigan
1 review
0 helpful votes
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************** When I paid for the item it Stated that shipping was 4-7 days. 7 days later it still hasn't shipped. What I wanted for Christmas gifts will most likely be recived next year if ever! There is no customer service number, and the customer service number is just a loop of asking what I bought. There is no real way of contacting them.

Date of experience: December 18, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 27735101 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Georgia
2 reviews
0 helpful votes
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Great experience!
April 12, 2023

I was a little sceptical at the begining giving the circumstances related to ordering pretty much anything from oversieze due to the shipping delays and overall delays these days. I am glad to order anyways. Everything ordered came in the promissed time frame. Products were exactly as described. Very happy customer! Thank you all!

Date of experience: April 12, 2023
Netherlands
1 review
3 helpful votes
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I love Light in the Box because of the great selection of products and great wholesale prices. What I do not like at all and I am currently very upset about is that prices can rise for items that I place in my LITB cart. This breaks my order which I spend a lot of time preparing to keep the cost within my budget. No physical store that I shop in raises the price of items in my cart while I am shopping in the store. This is really very unacceptable. When I place items in my LITB cart, I expect that no item in my cart will increase in price just like in a physical store. Light in the Box has the choice to correct this price increase in the cart practice or not. I have the choice to continue shopping at Light in the Box or not. Thanks.

Date of experience: June 6, 2023
California
1 review
1 helpful vote
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I have been buying from LightinThe Box for well over a year now. I check the flash sales once a week. There has not been one occasion that i have been diapointed with an order. The merchandise is top quality and beautiful. I have let my freinds in on my secret to fashion forward clothing at great prices. Try them... You won't be sorry.

Date of experience: July 31, 2014
GB
1 review
1 helpful vote
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Men's jersey
September 14, 2020

I recently purchased two cycling jerseys from light in the box I haven't ridden seriously for 15 years so I hoped the sizes were consistent with my build and they were along with my chest measurement the shirts were long enough and wide enough for me without me looking ridiculous the fabric was quality and well printed the shirt was a very good fit and the pockets in the back and zipper are very handy on a day out without excessive weight on my road bike the material I found both accommodating and tough especially getting it off after a good ride and I would highly recommend them at the price point delivery was prompt and I even had a chance to insure them if I wanted I will be buying from them again purely on the basis of quality and price! Chris!

Date of experience: September 13, 2020
GB
1 review
0 helpful votes
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A Nightmare
June 18, 2020

A month of frustration with a simple order. No help from their website or customer service. To summarise a long saga: 1. Order an item worth £13 or so 2. Cancel almost immediately, within 24 hours. 3. Three weeks later - order arrives - I immediately return to sender ( the courier in UK). 4. Told that I couldn't have a refund unless I accepted the delivery online. 5. So they send another one! 6. When I go to the website I can't return it as 'you have no orders'. So I cant raise a ticket! 7 No phone contact number. 8 Complete deadend, no where to go now.
TID ******* of Order *******

Date of experience: June 18, 2020
LightInTheBox F. LightInTheBox Rep
over a year old

This is Customer Service Supervisor from Lightinthebox. As for your case, please let me explain what happened to your order firstly.

We received your payment of this order on April 29th and shipped it out on 2020-05-03. Actually we did not receive any cancellation request or any contact from you. We are afraid that your cancellation request was not submitted successfully.

On 2020-05-16, we were informed by the shipping company that you refused the package. Then we conducted Ticket 21058094 to suggested you claim back the package. Please be advised this was the first time we communicated.

Please also be noted if the package was returned due to customer reason, NO refund will be arranged. You can check the return policy statement in following link.
https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0

This was why we suggested you to accept the package firstly and later raised a Return request. To reduce your cost, we covered the re-delivery fee and asked the shipping company to re-deliver the original package back to your address. Hope you understand all the matters.

We also feel sorry to hear you could not find your order or submit the return ticket. It might be caused by the system bug. Next time, if you can't find the order via APP, you may try to log in your account via PC and check the orders.

I'd like to help resolve your Return Request. I had conducted new Ticket ID =21214065 in our ticket center and provide new solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.