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This company still has not refunded my money! Do not order from here. They have questionable practices and falsely stated policies.
Products used:
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I ordered dresses from here. Read and reread return policy. It clearly states a 7-day any reason return. My order hadn't shipped, they only took my money. I requested the order be cancelled and they told me I only would get half my money back! Mind you, I just literally placed the order. Had to cancel my order due to Covid and event being canceled do not u def any circumstances order from here. Dry questionable business practices.
I ordered dresses from here. Read and reread return policy. It clearly states a 7-day any reason return. My order hadn't shipped, they only took my money. I requested the order be cancelled and they told me I only would get half my money back! Mind you, I just literally placed the order. Had to cancel my order due to Covid and event being canceled do not u def any circumstances order from here. Dry questionable business practices.
Tip for consumers:
I ordered dresses from here. Read and reread return policy. It clearly states a 7-day any reason return . My order hadn’t shipped, they only took my money. I requested the order be cancelled and they told me I only would get half my money back! Mind you, I just literally placed the order. Had to cancel my order due to Covid and event being canceled do not u def any circumstances order from here. Dry questionable business practices.
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Why so many anti left & pro right political items? I'd like to see some orange monster shirts...
I was extremely disappointed with the purchase that I made. After searching and believing this...
This is Customer Service Supervisor from Lightinthebox. I regret to hear about your problem. But I am afraid that you misunderstood our policies.
Please be noted both of your dresses are Made-To-Measure items. We have the following description on the product pages:
【This is a Made-To-Measure item, which is produced one by one. All sizes and color choices, including all custom measurements, require additional tailoring time.】
The "7-day any reason return" is for returnable items. But your Made-To-Measure dresses belong to "Non-Returnable Items". You may see that we are unable to accept return for non-quality Made-To-Measure items, from the next few lines in your picture.
Company policy states that all Made-To-Measure dress orders that are cancelled between 24 hours of purchase, 50% of the dress price will be charged as a handling fee. The reasoning behind this policy is that all dresses ordered from us are made from scratch and each dress is specially requested to tailors to make. Please refer to the link below for the further information on our cancellation policy：
https://www.lightinthebox.com/nh/Cancellation-Policy.html
However, I truly value you as a new customer to us and you might not be familiar with our policy. I had conducted new Ticket ID =24414860 in our ticket center and provide a Special solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.