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LightInTheBox

Overview

LightInTheBox has a rating of 4 stars from 13,633 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.

service
1,949
value
1,868
shipping
1,926
returns
1,508
quality
1,805
This company responds to reviews on average within 1 day
+1487
How would you rate LightInTheBox?
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Canada
1 review
0 helpful votes
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Fairly Satisfied
January 24, 2023

While I was happy with the items I received, I was very disappointed that the arrival date kept changing. It changed 3 times. Each time it was several days to a week later. Luckily they weren't Christmas gifts, as they arrived well after that date.

Date of experience: January 24, 2023
Idaho
1 review
0 helpful votes
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Great buy, but run small...
January 8, 2023

I ordered mdse. For Christmas. For the most part everyone loved what they got. The men found that things ran small and I ordered replacements. It is too difficult to return or exchange. I was fortunate I had directions for the too-small items to go.

Date of experience: January 8, 2023
New Jersey
1 review
0 helpful votes
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Ordered 4 XXL ( USA) swim trunks. Received 4 that were Asian XXL) medium in the USA. No phone contact number. Went thru web site. I had to send them pictures of the item and barcode. Advised me to send them back to China via regular mail. I would have to pay the postage to China. You got to be friggin kidding me. I will never purchase from them again, And will never recommend them.

LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 14, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Chloe, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26698972, Would you please login you litb account and reply when you are free?

Sincerely
Customer Service.

Indiana
1 review
0 helpful votes
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College bound, and lookin' stylish
August 4, 2023

My order for my two granddaughters, arrived just in time to set off to college, very soon. Thank - you for making them super happy. Delivery was very good, no issues to report. Priced very affordable, for this "mamaw". Again, my granddaughter is very pleased. Thank-you..

Date of experience: August 4, 2023
Canada
1 review
0 helpful votes
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I ordered a coat and chose the size based on the sizing chart on the website. The coat arrived quickly but was at least 2 sizes too small so wanted to return it. The cost to return the coat to China from Canada was $30+ meaning I'd recoup less than 50% of the purchase price. The other option was to keep it and get a 20% credit, which I chose to do but the credit is not applied to the card I used to purchase the coat instead it is applied as a credit to their store and then I have to go through another process to transfer the credit from them back to my card. Ridiculous to say the least. I will certainly never buy anything from them ever again and shame on me for not reading thevreturn policy more thoroughly before ordering.

LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 22, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Chloe, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 27185353 for your issue. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Chloe
Customer Service Lightinthebox

Canada
1 review
0 helpful votes
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Not as ordered
February 21, 2023

The delivery time was as expected,the jacket was not as ordered but I decided to keep the one sent,did not want to wait another 2 - 4 weeks on return and delivery of original order.Jacket fits fine but is not a canadian x large,great doing business with LITB

Date of experience: February 21, 2023
Illinois
1 review
0 helpful votes
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Great dress quality
February 28, 2023

Ordered a gown dress for my daughter's birthday. It's the most amazing outfit and daughter is excited to wear for the birthday! The dress was a little long for her and I had to fold it slightly to make sure she doesnt trip on the stairs, but otherwise a great fit. Quality is excellent.

Date of experience: February 28, 2023
Nebraska
1 review
4 helpful votes
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Steal your money!
April 18, 2017

They do not have the products advertised in stock, they cannot deliver them in the time they aadvertise and then if you cancel the order they keep 50% of your money which is not advertised on their website even when you don't receive the product after cancelling a product they could not provide timely.

Date of experience: April 18, 2017
LightInTheBox F. LightInTheBox Rep
over a year old

This is Rebecca from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=15212893 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

GB
1 review
2 helpful votes
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I have ordered an item 3 weeks ago, in the checkout I have paid £5.74 for 5 working days delivery. I received the confirmation email. But still has not received the item. Also in my account shows My Order section is empty!
I have emailed to the costumer service but they haven't responded yet

Date of experience: June 16, 2020
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

We apologize for the problem. Could you please provide us with your Order Number so we can check what caused your problem?

Thank you for your understanding and cooperation in advance.

Colorado
1 review
0 helpful votes
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Just what I wanted!
April 11, 2023

I ordered several things. They arrived quickly (for overseas delivery), were better quality than from other suppliers, and fit as expected. LightInTheBox is a reliably good source - buy with confidence.

Date of experience: April 11, 2023
Nevada
1 review
0 helpful votes
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Experience
May 16, 2023

The product had several places where it wasn't stitched well and the fabric was too hot for the Desert climate here. I paid extra for 3-5 day delivery, but it was longer than that. Given that the order was extensive, I shouldn't have had to pay shipping costs as well.
All in all, I will not be ordering from Lightinthebox again!

Date of experience: May 16, 2023
Portugal
1 review
1 helpful vote
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I am verysad with this site! I have never been so ignored in my life and my order never came i will probably file a refund with my paypal company. Please stay away from this site the products seldom arrive and dont care about the customer only the money. I never got my package :(( ((((((((
Ticket **************

Date of experience: July 10, 2013
Australia
2 reviews
3 helpful votes
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Quality and service
September 15, 2017

Out of all the sites that I have had dealings with, LightIn The Box has been the most professional with top quality products and handling and delivery of all purchases. I have never had to follow up on any of my purchases as they have arrived before the due date. They come highly recommended by myself.

Date of experience: September 15, 2017
GB
1 review
2 helpful votes
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I ordered this product - http://www.lightinthebox.com/boy-s-cotton-shirt-spring-fall-long-sleeve_p*******.html.

LIGHT IN THE BOX, sent me a shirt with wrong measurements. I was not happy & Complained. Supervisor Tammy was very apologetic, very understanding and willing to help. He acted very quickly and solved this mistake to my fullest satisfaction.

In a large sales company like "Light in the Box" occasionally mistakes may happen but if that company understands & rectifys that mistake to customers satisfaction, then I would not hesitate to shop with that company.

Date of experience: February 21, 2017
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Customer,

We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.

The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14793082

Sincerely,
LightInTheBox Customer Service

Czechia
1 review
0 helpful votes
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Celo roční spokojenost s nákupy u Vás.
November 19, 2024
Updated review

Zkušeností Mám jenom kladné doba do dání a kvalita výborná.

Date of experience: November 19, 2024

Velká spokojenost.
September 3, 2024
Previous review

Zkušenosti mám velmi kladné jak s dopravou tak kvalitou zakoupeného zboží.Moc děkuji.

Date of experience: September 3, 2024

Veliká spokojenost.
June 11, 2024
Previous review

Za dobu svého nakupování víc než rok, jsem velmi spokojen. Jak s délkou dodání tak kvalitou zboží. Nemám co vytknout děkuji.

Date of experience: June 11, 2024
Netherlands
2 reviews
4 helpful votes
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I have ordered a make up brushes set from them. It has shipped on the 28th of May.
Initially, it claimed 20 work days for delivery. When I did not receive the package, they told me to wait 40 days, which I did. Still no package received. Now I am trying to cancel the order and get a refund, and they tell me that I have to wait until 60 DAYS! Then, PROBABLY some manager will look into the issue and decide.
I tried to explain that I am moving out of the country so I will not have access to the adress anymore, and cannot wait 60 days, but it is as if they do not read my messages at all. They only send generic replies.
If I could, I would give them MINUS 5 stars.
Order nr: **************

Date of experience: July 14, 2017
LightInTheBox F. LightInTheBox Rep
over a year old

This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=15847406 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

GB
1 review
1 helpful vote
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I'm in love with my new Cubot X6...
September 22, 2014

I'm in love with my new Cubot X6... first of, shipping and delivery was great (took 10 days which was fine) with no mishaps; packaging was awesome and contained everything specified. The phone is really lovely and quite riveting, considering the size and make; screen quality nice; camera is great... thumbs up Light in the box!

Date of experience: September 22, 2014
Oklahoma
1 review
0 helpful votes
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Terrible Return Policy
September 12, 2022

Do not order from this company if you aren't sure you want the dress. I ordered a dress in a regular size and when I did not like the way it looked on me and tried to return it they said it was a made to order dress and non returnable offering me 15% back. Ridiculous. I never gave them measurements so how can it possibly be made to order?

Date of experience: September 12, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Chloe, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26901348, Would you please login you litb account and reply when you are free?

Sincerely
Customer Service

Canada
2 reviews
0 helpful votes
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Tough Going
April 26, 2021

Never had a problem with getting what I ordered. I had 1 order get lost and I paid shipping insurance. So they said they would resend it. All I have to do is repay the shipping. Why pay shipping insurance if it's not covered. Since I wanted the items I decided to repay the shipping. So I followed their instructions threw PayPal, and nothing. They don't want to credit my account or refund me. So I until now would have given them 5 star's. Amazon or Newchic I wouldn't have this problem.

Date of experience: April 26, 2021
Canada
1 review
0 helpful votes
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Satisfactory
December 26, 2023

Price is good n commensurate with quality. On 2 occasions, colors are out.- I ordered blue but recd dark purplish blue - awful color. I ordered abt 12 times this year n quite happy as long as color is correct.

Date of experience: December 26, 2023