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LightInTheBox

Overview

LightInTheBox has a rating of 4 stars from 13,633 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.

service
1,949
value
1,868
shipping
1,926
returns
1,508
quality
1,805
This company responds to reviews on average within 1 day
+1487
How would you rate LightInTheBox?
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Florida
4 reviews
0 helpful votes
Follow Christie C.
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This dress is exquisite!
August 13, 2014

This dress is exquisite! I was overwhelmed when I put it on. The quality is superb and it fits beautifully! Thank you sooooooooooo much for providing a gorgeous gown at a reasonable cost. I couldn't be happier! :)) )))

Date of experience: August 13, 2014
Hungary
1 review
0 helpful votes
Follow Ágota N.
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A közelmúltban rendeltem egy karkötőt - más színben küldték. Egy szoknya, ami teljesen elszabott, amit más is jelzett már, hordhatatlan. Mindkettő kuka.Volt, hogy töröltek egy nadrágot a megrendelésből, pedig lehetett kapni.Miért? DE! Gyönyörű ruhákat tudtam beszerezni, polókat stb. Az otthoni ruhák bővebbek, de nekem ilyenek kellenek, kényelmesek, melegek, ezeket hordom hidegben, gyorsan szárad, puha anyag. Szóval csoda dolgokat lehet venni, de mellé is lehet fogni.

Date of experience: November 22, 2024

Maximálisan jó tapasztalat.
September 21, 2024
Previous review

Szép, minőségi holmik érkeztek.Egyre bővülő anyagok, fazonok, figyelve a változó divatra. Gondos csomagolás. Elégedett vagyok.

Date of experience: September 21, 2024

Teljesen elégedett vagyok!
July 2, 2024
Previous review

Többségében elégedett vagyok az áru minőségével. A műszálas ruhák mindig kérdésesek, de általában jó kikészítésűek. Így érdemes venni. Ami nagyon nagy öröm a természetes anyagokból varrt blúzok, pulóverek etc. Érzékeny bőrű vagyok, de még mindegyik hordható volt.Boldogság! Eszméletlen szép fazonok vannak, látszik az odafigyelés a tervezők részéről is.
Mindent összevetve teljesen elégedett vagyok LightInTheBox-al, további sikeres munkát kívánok!

Date of experience: July 2, 2024
Netherlands
1 review
0 helpful votes
Follow Heleen F.
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My order
May 23, 2023

Received my order quiet fast. Was very pleased with it. Only the two dressed where a little too small for me, but Lib customerservice realy did their best to help me resolve the problem. Very pleased with service.

Date of experience: May 23, 2023
Germany
1 review
0 helpful votes
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Just scam
March 1, 2022

The pictures of the clothes shown on their website have nothing in common with the trash they will deliver you. Neither the material nor the cut... oh except the color pattern. Such a waste of ressources!
Oh and the review I wrote about the products didn't appear on their site.

Date of experience: March 1, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 25354374, Would you please login you litb account and reply when you feel free?

Sincerely
Customer Service.

Nevada
2 reviews
0 helpful votes
Follow meagan H.
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This company is straight fraud! I ordered a STANDARD size and the items I ordered where delivered beyond late and they are refusing to refund me my 200.00! No customer service number to call. Their excuse was that my order was a custom size which I never knew a size 12 & 14 are custom sizes! These are standard sizes that you can anywhere! DONT ORDER FROM HERE! Very bad business and unprofessional!

Date of experience: September 21, 2021
LightInTheBox F. LightInTheBox Rep
over a year old

Hi meagan,

This is Customer Service Supervisor from Lightinthebox.

I am very sorry for the any incoveience caused of return policy and I fully understand that it must have been quite annoying.

However, I truly value you as a new customer to us and you might not be familiar with our policy. I had conducted new Ticket ID =24450056 in our ticket center and provide a Special solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Belgium
3 reviews
0 helpful votes
Follow Pascal D.
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Litb is a fine online webshop that fills in gaps in european limit in choice of asian fashion. Always check the sizes of clothes but the site gives good explanation and documentation to enable you to do that easily. Electronics are good and cheap, check your country's standards. 2 thumbs u!

Date of experience: May 26, 2016
Maryland
1 review
3 helpful votes
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Scamers
May 3, 2023

The place for inferior quality low grade meterial products! Contacted their customer service to return and they want me to pay an additionall $10.00 - 40.00 to return items to China. Avoid at all cost!

Date of experience: May 3, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 28834536 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Canada
1 review
1 helpful vote
Follow Dimitar P.
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I ordered face masks on April 5th, paid extra for fast DHL delivery, and "insurance". Not only the package has not been delivered but the initial DHL tracking showed "returned to shipper", after which they provided a fake tracking ID from supposedly Netherlands Post Office (for a delivery from China to Canada!?!), just so they don't have to issue a refund. I wrote to them on April 28th and requested the order be canceled and a refund. Since then they haven't replied to a single of my messages to customer service. They just pretend the problem doesn't exist, so they don't pay a refund.
AVOID. AVOID. AVOID. I cannot stress this enough: avoid like the plague if you don't want to lose your money and waste your time trying to communicate in a normal way with them.

Date of experience: May 12, 2020
LightInTheBox F. LightInTheBox Rep
over a year old

Hello Dimitar,

Thank you for your prompt message.

Again, I feel truly sorry for all the hassle.

Unfortunately the original parcel is being returned, so we're shipping a new one.

I will immediately refund you 21.02 CAD as compensation for the delay.

It normally takes about 3-5 business days to complete this refund transaction. I recommend you checking your PayPal account later.

Thank you so much for your time and comprehension.

If you need anything else, please let me know and I will do my best to assist you.

You can access this ticket at https://tinyurl.com/litb-ticket?id=20938489

Please take care and stay home if you can. Your safety is important.

Best regards,
Fabio
LightInTheBox Customer Assistance

Pennsylvania
1 review
0 helpful votes
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Several of the orderes that I made in that past were very disappointing. The articles were completely different from what I saw in the description. Especially it was about the products described as "made of cotton" that were not even 1% of cotton! That was a simply lie. I checked on the product later and the lie was still not corrected, despite my immediate review for warning others. That's dishonesty!

Date of experience: November 14, 2023
Alabama
1 review
0 helpful votes
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I understand the clothes are shipped from China and the return shipping is on me. However, the language used when trying to initiate a return is not appreciated. It is clear that this company tries diligently to discourage a customer from returning items. The wording included phrases such as the return could take 6 or more weeks to be received, company could not guarantee it wouldn't get lost in transit, and it could cost me $10-$40 to ship back. I was offered a small discount (5-10%) of the entire order (2 items) if I would keep the items. My total order was about $75 and doing the math it wasn't worth my time or effort to send back the items. I will donate them, and I will not shop this site again.

Date of experience: March 28, 2023
Pennsylvania
1 review
0 helpful votes
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Picture showed nice pink skort. Fluorescent ORANGE skort arrived. Very cheeply made and NO pockets on any of them! NO way to contact company. Do NOT order from this company. I never do reviews but this was so disappointing, I felt I had to. Hopefully warn other people.

Date of experience: June 21, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Slava, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Slava,
Customer Service

Alabama
2 reviews
0 helpful votes
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Not happy
January 20, 2023

Still waiting on the rest of my order.My order was placed on 12/21/22 the sneakers were out of stock and I was notified that my 22.99 would be returned back on my credit card but its not and I'm still waiting for my sweat pants set...its still processing. I don't know if I will eave make another order, I'm really not sure.

Date of experience: January 20, 2023
Canada
1 review
5 helpful votes
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Only Dissappointed with Their Mistake
August 28, 2023

I have ordered from Light in the Box many times without any trouble. This last time THEY sent me the WRONG top. Then it is very hard to get through to them. They have only a few options, a return, or discounted "coupons" or whatever they call them, where they only give you part of your money. Knowing I'm from Canada, they knew I didn't like what they sent but still did not want to pay to ship it back to them. It's a RIP off, especially when it's their FAULT.

Date of experience: August 28, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

For your issue, in order to protect your info and solve your problem, would you please provide correct order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

California
1 review
0 helpful votes
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I received the t-shirt one day and requested a return the same day. It was made out of a weird slinky material and the lettering was blurry. At first I got the run-around. Then they said they couldn't send me a return label but if I would pay $15-$40 to return the $16 shirt, they would reimburse me. Yeah, right! They then said for me to keep it and they would give me some low percentage discount. This company is a scam because you cannot return shoddy product. Buyer beware!

Date of experience: May 7, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 25853384, Would you please login you litb account and reply when you feel free?

Sincerely
Customer Service.

Malta
2 reviews
3 helpful votes
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Yet again problems
January 3, 2019

Yet again problems with this "online shop".
I ordered two different orders, paid for with credit card and the payments both cleared (ordered 25 & 30 december and paid for) but still they have not sent my items yet. So that means that when you order something, it will not be sent for another week, eventhough you have paid.

I contacted them and was told that both orders should be sent on the 8th. If not, I should contact them again.

Let me give you all an advice... stay away from this shop. Every order, I had to contact them for one reason or the other. They are NOT worth it. Do avoid.

Date of experience: January 3, 2019
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Customer, we would really like to help, but we found out you left this review without any order number.

We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.

Canada
1 review
0 helpful votes
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First time
July 25, 2023

Supplier came through as advertised on in the time specified. What more can you ask? Who do do do do do do go do do go to go to go do go go go go go go to go go to to go to full go to go to to yell to to to go go

Date of experience: July 25, 2023
Michigan
1 review
0 helpful votes
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Just a great place to buy from
November 13, 2024

Everything seems to be great. Will buy again if they do not raise there prices. A+++++++

Date of experience: November 13, 2024
Croatia
1 review
0 helpful votes
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Lot of choices, very good customer support, good quality of products.
Last I ordered is Single In-Ear Earphone (Black) for Computer (http://www.lightinthebox.com/single-in-ear-earphone-black-for-computer_p*******.html). Haven't expected that quality for such small price.

Date of experience: October 6, 2014
South Carolina
1 review
5 helpful votes
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I purchased a dress for a wedding. I had seen it on other sites, but unfortunately I went with LITB! The dress not only did not fit but it also looked horrible on me.
I contacted them for instructions on returning the item and was told that it was "Custom Made". Really? I've seen this dress many times including Amazon...
This was my mistake for trying a new website instead of going with my trusted ones! NEVER AGAIN

Date of experience: October 29, 2015
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Marie,

Sorry for the inconvenience. Please let us know your order no. And then we will see what can we do for you. In regards of custom made, if you choose 'custom measurements' in the order page and select your exact size, then it should be regarded as custom made. If you have any further questions, please submit a new ticket and our Customer service will help you there. http://www.lightinthebox.com/index.php?main_page=ticket_center

Sincerely,

Lightinthebox

Virginia
1 review
2 helpful votes
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I ordered a pair of men's shoes in early summer. The shoes were at least two sizes smaller than requested. Returned them in late July and have not received refund. I was told in an email response that the warehouse had not confirmed my return. Excuse Me But That Was TWO MONTHS AGO.

Date of experience: September 21, 2019
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

We regret to hear about your problem. As for your case, could you please firstly provide us with your Order Number?

Please also advise us more details about your problem, so we can check it and resolve it in a timely manner. We promise to take full responsibility once we confirm our problem.

Thank you for your understanding and cooperation in advance.