Overview
LightInTheBox has a rating of 4 stars from 13,633 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
I recieved part of what I ordered in time to wear to wedding and the dress was perfect. It took longer than I had anticipated for packages to arrive but will know better next time. Hard to track my packages.
I have bought a few goods (mobile phones, electronic gadgets and a few other stuff) at this website, and things have always been fine. Things went stellar when I had to use the tax and duty insurance, the response was prompt and it was quickier and easier than what I expected. I recommend it a lot if you are buying products of a higher value, be sure to add the insurance, it is worth it and their service is exceptional!
I ordered a clock and it arrived broken. I sent it back and asked for a replacement, which arrived broken. I sent it back and asked for a refund and I cannot get a refund. PayPal will only honor the initial order and not the replacement. Now I know this in future, with other suppliers, I will only ask for a refund NOT replacement.
LightInTheBox is truly a great shopping experience
There is the greatest selection available to chose from and the quality of the goods is excellent.
Customer service is terrific and shipping is terrific.
Purchasing and Shipping process are just fine. However, the the quality of this Jacket shown is not the same as the quality of the product received. The appearance (very illustrious) of this product as illustrated comes no where near the actual product received
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101808147 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered a headlight on April 3rd. It took until May 31st to receive it. Almost 60 days!
All they could ever say was that it was sent by postal mail and it takes time? Be weary and hope that you get what you ordered. I will never ever order anything from them again!
This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=15531206 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
So I placed an order for a pair of Nike Free 4.0 Flyknit running shoes, couldn't believe the price, they were £54.00, usually £100+.
I paid via PayPal, because I was sceptical of the websites legitimacy. The PayPal cheque took 8 days to clear, the order took 2 weeks to process, the payment took over a week to go through, the item took 2 weeks to be shipped. So 7 weeks later I received my order, after it had taken a tour of China.
So I opened the package today, the Nike box was battered (it has travelled half way round the world, so I let that slide), the shoes have everything on them to say they're legit, but for some reason I'm thinking they're fake. I read a few reviews, they say they don't sell fake Nike or Adidas... but I still think they're fake. There's something not right about them...
Anyway, be careful when ordering Nike shoes, and don't hold your breath for a quick delivery. 7 WEEKS... I'd send them back but I imagine the process for a refund would take 10 times longer.
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=13108891
1. According to the order, you choose e-check to pay for this order on 23rd June. Please understand e-check takes longer to transfer, so we actually received the payment on 9th July. And we'll only start to process the order after receiving the payment.
2. After receiving your payment, we start to process your order. It needs 1-4 business days to process the shoes before it ships out, which we state on the product page. We shipped the shoes on 14th July, which is the 4th business days after we received the payment.
3. About the long shipping time. Please kindly note the shipping method you chose for this order was 5-8 business days (8-12 calendar days) We shipped it on 14th July and it was delivered on 23rd July, which only took 6 business day to arrive. So the package is arrived earlier than schedule.
4. About the Nike shoes, please note that our shoes are authentic Nike shoes. Please don't be worried.
Sincerely,
LightInTheBox Customer Service
Bought the snow print pants, along with the snow print jacket. Both are lovely the colors are vivid and the jacket is plush and warm. The pants are a good fit, despite the guess work of the sizing chart. The pant material is a thin polyester, so not warm at all.
Great shopping experience and easy to use,
Easy to use website and the prices are at a great prices, even when there is not a sale, maybe a little to much pricey when no sale but the protects eg the tshirts i order are great fitting and feel...
I fully recommend the website
The order took forever to be delivered and they say you can return items, but they come up with all kinds of excuses and make it so difficult to return that I just gave up. I would NEVER order from them again!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102427849 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered 2 dresses for my son's wedding and am angry that I have not received them. The Light in the Box site states it was delivered but it NEVER was! The post office says they have NO tracking number I was given in their system! This place is a scam! They steal your money! I was just on the Better Business Bureau site and there are numerous complaints against Light in the Box! They stole over $80 from me, and I am angry. The only reason I put 1 star on is because I couldn't post this unless I did!
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26724274, Would you please login you litb account and reply when you are free?
Sincerely
Customer Service.
Hello,
I had the pleasure of having a collaboration with your company and I was very satisfied with the products received. When I need something else, I will not hesitate to order from you. Thank you. Niculina
I was happy with 4 of the shirts. I was disappointed with the 2 other shirts that were not what I ordered. One was a woman's XL shirt instead of a men's XL and the other shirt that arrived was not of the option I had ordered.
Excellent Tankinis, so difficult to find in the shops (Marbella, Spain), Light in the Box prices great for the budget buyer. Very flattering for the figure. Great choice of colours & styles, especially when on special offers.
I ordered 5 shirts on the 10th. Paid for expedited shipping. It is now the 19th. I have sent emails asking when it will be shipped. Website keeps saying "in process." Or "passed QC" They will not reach me in time now. I did have someone there reach out to me via email and say they would ship what is ready. We will see…
UPDATE 12/24/22. LightintheBox, Megan, sent me a partial refund for even the items that were shipped. I appreciate the communication from her and have found this company keeps its word when they say they will refund a portion of what they even shipped because it is "late". I have not received the items yet so can not comment on the quality. The items have to pass "quality control" it says so hopefully they will be good.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27730562 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have post the review in below, but now I found that I have misunderstanding about the issues, the duty fee have been transfer back into my credit card account, so I did not see it in LITB credit section.
For the second issue, it actually have their superior Rebecca working on it, it was because of the time zone difference so I was not able to receive their information at my day time. And now I do understand that the issue can be fix. They will cancel and let me return the item at their cost.
I have order lights from them,...
My second order was...
This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=15212606 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
It is a catch 22 loop to return items!
1st you have to log in & find your order & then REQUEST a return authorization
Only if you receive a return authorization can items be returned!
HOWEVER My account continued to show no previous orders, & therefore was unable to even request a return authorization! And that was the only way a return could be initiated!
Merchandise cute but very inferior materials! You get what you pay for! If you want cute that doesn't hold up & you CAN't return, then go for it!
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
Please kindly note that our website has a "PayPal Checkout" function. Even though customers didn't have an account with us, they can check out with their PayPal accounts and paid for the order directly. After the order is paid, our system will create the account automatically, which will be the same account as PayPal. The password will be sent to the same email address. Then customers can use this account to shop in our website in the future.
So although you had an account with us (the account in which you're unable to find out this order), but when you placed this order, you didn't log into that account and meanwhile you used the paypal checkout function. So our system created this account using your paypal account automatically for you, you shall find out the password in this email, so that you can log in our website and find out this order. Your order 17049383 was placed under which is same as your paypal account.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=12766481
Sincerely,
Sasha
LightInTheBox Customer Service
Poprvé jsem se nechala zlákat a objednala jsem si boty. Dříve jsem si nejprve musela boty zkusit, než jsem si něco koupila. Tím, že máte dobře popsané velikosti jsem s botami od vás spokojená. Jsem spokojená nejen s botami, ale s celkovým průběhem od objednání až po doručení.
I find the quality of the clothes to be good. The sizing is difficult. I brought according to the size chart yet I had to reorder a few times to get it right. Which leads me to the next thought, They state that they have a wearhouse in the USA to exchange items with. Unfortunately all my returns would have to be returned to Asia. This would cost more than the price I paid so now I have extra clothes that I can't wear. So be carefull when you pick your size.
Company is using irrational/incorrect sizing on clothing items (e.g. Items sold as 3XL are barely the size of a standard US XL size!).
A request for return due to mislabeled size resulted in an instruction to falsely and illegally complete a customs form (a return is not a gift!), and cover shipping to China (which is close to $80 for a $100 order!).
These guys expect that the customer won't bother with these insane process and cost of return, and thus keep the items and accept the loss (which equals a successful sale to them).
In summary: a crooked company with illegal business practices!
Dear Michael,
This is customer service from lightinthebox, Please note that we are not using a national standard size, we are using our own. This is because we ship to over 200 countries and many of them have a completely different size system.
But to prevent customers from ordering wrong size, usually the details of size are presented in the ‘“Size Chart”’ on product page, which includes different measurement information, such as waist, bust, hip, etc. You could choose the products according to the size chart.
Considering your feelings, we will offer special solution for you. Could you please tell us the order number so that we can follow up your case and resolve the problems with our greatest effort?
Best Regards,
Samira
Lightinthebox Customer Service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14028164
Sincerely,
LightInTheBox Customer Service