Overview
LightInTheBox has a rating of 4 stars from 13,633 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
Shopping is easy on your page. The quality of the items (I've bought some clothes) are different. Sometimes I was glad with them, but sometimes disappointed. The material of clothing is often bad. I like cotton, viscose and your clothing usually from polyesther and isn't the best polyesther. So price / value rate isn't so good.
The bulbs fitted and worked perfectly. They were used to convert a Jayco Caravan from Halogen & incandescent to LED. All internal lights were changed for AUD 46, so I am very happy with the transaction overall. The delivery was by "super saver" free of charge, but very slow, it took a month.
I bought my dad a cycling set on 11/11 and have yet to even recieve an order or tracking number (13 days later) When ordering, I put the wrong address and they were able to fix that right away but still never heard back from them ever since. I've sent plenty of emails with my concerns but NO ONE has yet to get back to me on what is going on with my order. So don't order from here unless you want to wonder where your package is at for the next atleast 2 weeks, until who knows how long. IF I recieve my package (which who knows if it even exists but was charged for) I will not order from this place again and don't recommend you to either..
This company has the nerve to send me a child large winter coat when I ordered a mans 2XL then tell me they will give me a $30.00 credit for future purchase like they are doing me a favor. I will never purchase anything from this company again. They are crooks and need to be put out of business.
I didn't realise the product was coming from China.
The shorts I purchased didn't fit, so I thought I would return them, however they emailed me to say I would have to pay the return cost to China, which would be roughly half the cost of my purchase.
So be warned!
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
On size matter, please understand that our suppliers are from different areas so that their size are different, therefore, we provide a Size Guide in our product page which provide measurement and a clear size table. I hope it will help you. I prepared a sample picture for your reference:
https://www.lightinthebox.com/download/424f16f2-1f9c-43bb-a0a4-f02f505649f1
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Customer Service
I ordered 2 beautiful gifts for an Xmas present for my mother, they arrived just before Xmas and they were perfect, my mother was delighted to received them. The quality was lovely and the colours were perfect.
Light In The Box is my favorite site for sooo many things that I need and want… and that are very affordable, stylish, and useful! Everyday I go on the site to see what is trending and the flash sales! The reviews are so helpful. The policies, prices, product descriptions are good! I get a lot of compliments and questions as to where did I get the items that I purchased. I've turned friends on to the site as well. I'm HAPPY to be a Customer!
The website was easy to use, the canvas painting I ordered is available in numerous sizes, and the ordering process was straightforward. The tracking data was accurate and kept me up to date with the forecast delivery date. The painting arrived within the advertised time frame. I'm very pleased with the painting, which is excellent quality and very competitively price. I highly recommend LightInThe Box.
After a purchase of several items about I was not satisfied due to the fact that there was no description regarding the texture of materials and it was not on my taste, being much more elastic (but I have to mention that the items were perfectly corresponding to the colours and shape posted on the website), I returned the order. It taked a while, and unfortunately there was no meaning to contact the management of the site, unless electronic (but not mail or something), and I could find a connection, through facebook if I remember well, and I have to recognize that, despite that I thought it is a lost cause, and I will never see my refund, they answered promptly and managed to get my refund. They counciled how to do that, and Ana was extremely kind to support all my actions. Thanks for being able to manage the situation
Ordered a dress, received it only to find it to be about 6 inches too small across the back. Very unhappy. Could not talk to anyone have to write emails. I am waiting for a response and RMA # to return the dress...
Dear Customer,
We apologize for the inconvenience. Could you send your order number and other details with the subject of "sitejabber review" to feedback@lightinthebox.com. We believe we can help you to solve all problems there.
Sincerely,
Lightinthebox
When you order, the say (7 - 13 business days). After 20 days, I call. They say wait 30 days, then call again. I wait 30 days and call again, they now say wait 60 days. WHAT HAPPENED to 7-13 days. What happens in 60 days, they will tell me to wait 90 days. This is another scam, they take your money and poof... gone.
Dear Customer, we would really like to help, but we found out you left this review WITHOUT order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
I used pay pal to purchase my items. Pay pal told if I'm having a problem with the seller they can't help me. Yet they expect me to pay for items I can't use which totaled $ 215.99. I requested a ladies size 10 and was sent a men's ten and half slippers which are way to big. I put in numerous tickets and still did get a return shipping label to return my items. They make it so hard to navigate their system to exchange/refund and they are quick to c! Ose your order out. All I want is my money back and to return the items.
This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=16188772 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
The order arrived on the given date. Every thing fit and the art work on the tees was fantastic. The only problem was with the tie string in the jacket. I had to work the tie string back to the outside of the string hole which took about ten minutes/
I have been a LightInTheBox customer for some time and have always been very satisfied.
Their articles are excellent and always meet my expectations.
Thank you for your convenience for deliveries.
Again thank you
Lightinthebox charged me double for an order short was 31.85 the t-shirt 9.85 around ten will say. I was charged over84.00! Unbelievable! I keep trying to let customer service know but they don't get back to me. I don't have time for this.
Dear customer,
We sincerely apologize for the problem. Please kindly provide us with your Order Number so we can check and resolve your problem in a timely manner.
Thank you for your understanding and cooperation in advance.
I want to return items but they refuse to send me the address! I want to return them asap and I want to have a refund! If this is the way they work I will never order anything again and I will inform my friend not to order anything. I will also put this on my Facebook page!
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26228131, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
Never buy from this website. I was not able to get the refund for lost parcel. Both, the DHL and Lighinthebox were pretend not responsible for the lost parcel.
Ever use DHL as well! Poor customer service, and no direct answer on direct question 'where is my parcel'?
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
I am regularly shocked by the selection of products Lightinthebox.com offers it's customers. Almost as often as I'm stunned by the price of these items! Whenever I'm in the market for a new piece of gadgetry, a replacement part for any of the many appliances or electronics I already own, a new pair of shoes, or just shopping around for anything that may catch my eye, Lightinthebox.com is on the top of my list of websites that I run to... Chances are, even if you don't find what you've come looking for, you will find something that you didn't know you were looking for. Check it out! You won't regret it...
Thanks Lightinthbox!
BEAUTIFUL CABLE! Nice, thick cable, not flimsy knock-off. I LOVE IT!
VERY GOOD PRICE! Much nicer than I expected.
Would recommend this item. Exactly what I wanted. Works great. 12" long.
SELLER SHIPPED PROMPTLY. Shipping travel time was 2 weeks. No extra fees at destination. Did not get shipping update. Would have been nice to know that the item was on its way.
I found LighIinTheBox an excellent site to use, very easy to find what you are looking for. From purchase to delivery excellent and easy to track your orders. Could not believe the prices either excellent value will definitely use them again and would recommend to family and friends.
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- singapore, Singapore, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I will follow up your case.
We apologize for the coat is not fit. Please be noted that we asked for your own measurements because we wanted to check what caused this problem. While you did not provide the requested information. In this case, we are unable to verify if our coat has any problem.
Please be advised all our clothes are sold with specific measurements. As our size chart is not US size, you need to measure yourself first and refer to the size chart to decide which size to take. If you just pick normal size without refer to the measurements, the clothes are always go small.
The coat measurements you ordered are as follows: Bust: 118 cm Length: 80 cm
If you did not check our size chart and realize that you ordered wrong size for the coat, we apologize for that. We'd like to help you return this product. While based on our policy, usually we are unable to cover any shipping fee incurred for the return of non-quality products.
However, I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =22511013 in our ticket center and provide new Special solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.