Overview
LightInTheBox has a rating of 4 stars from 13,633 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
I have been dealing with LightinTheBox on several orders and have been extremely happy with their professionalism. Great company. Very prompt in answering and delivery the items. Very happy with this company.
I have ordered several things from LightInTheBox, and have been happy with all of them. The prices are very reasonable, and the delivery time is reasonable as well. I have been happy with the quality of every item I have bought.
I read some good comments when i checked this site. And i read some bad too. But still i go and continue ordering. And oh boy this is kinda upsetting until now my order not come yet... i am still waiting. And i did several inquiries but no response at all. I thought some of the good comments i read is true but now i know. I am thinking to order again if my order will come in due date but nope i will not order in this site again... and i will not recommend this site to any body. This is upsetting!
I liked a jacket on the website, and the price was too good to be true. So, I was confused about the quality of the product, shipping time as well as reliability of the website. I was wrong. I would obviously recommend the website.
The overall service was great. The sweater that was purchased was great. However, the shirt that was purchased was definitely cut extra small by US standards. Also, it would be good to have the return policy easily available.
I ordered for a Planets 3d print T-shirt from Light in the Box store.The product I received was an impressive product.I was very well satisfied with the product.This is the reason why I like to purchase Made in China products.I will buy more products from Light in the Box store in the future.Light in the Box delivers the products within the specified time.Everything is the best from Light in the Box
I've never had any problems with LITB! The product is always as described. It's size appropriate and the quality is just great. I've ordered everything from bras to boots and everything fits really well.
I have ordered a couple of things from lighinthebox.com. In both cases, I was surprised to see the delivery time to Greece (much lower than the corresponding eBay deliveries) and the quality of the products. Taking into consideration their low price, quality was much above average. I would definitely buy again from lighinthebox.com.
I received my package. I love the pink slippers, they are so comfortable. I have the black ones and will have to get the green and white ones.
I have bought many shoes and they are pretty much the right size.
I have 2 spray bottles for my oils and got 2 more. I use pretty much daily.
Do not expect anything from them. I do not recommend this online store because they told me "7days" delivery. It is 20, and I received an email saying that the order could not be sent. The order was for about 190 dollars, and I expected the order because I have my son's weeding.
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25384296, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
For many years I couldn't wear nice clothes, because nothing fit. Now I have lost a lot of weight. So I needed all new clothes I found Lighting in a box. It wasn't too expensive and the clothes are stunning. Would recommend this sight to all of my friends and family.
I shop a lot in china stores. But light in the box is just horrible
The clothing i order are the wrong colors.
One time i order a clock and it looks nothing like in the description and the pictures on the website. Plasic not metal and way smaller
I made a comment about it on the website. 1 out 5 stars and it got removed (censorship)
It already says how sad.
Dont get fooled save yourself some problems and money.
Hi Thierry,
We apologize for the inconvenience. Could you please send your order number and other details to feedback@lightinthebox.com with the subject “Sitejabber review”. We will help you there.
Sincerely,
LightInTheBox
I did not try to return only this shirt from order #**************. I wanted to return the whole order. I filled out return ticket for each item on.a Saturday hit submit. Thought it was taken care of! Wrong! Returned to site on Monday and my whole order was missing. Of course I was informed it was my fault. Maybe I wasn't signed into my account, I was because when I tried to sign out asked if I was sure I wanted to do that. They also sent extra merchandise in that order and all I want to do is return that also. No credit no anything. They will not help me at all! This company is not very customer oriented and I should know I was a Customer Service Manager in the United States for 20 years and I would have been out of a job if I treated people like this! Thank you Deborah Walling
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101861488 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Ridiculous shipping time. Or better to say "processing time " as they call it. It said 4 to 9 days shipping. 2 weeks later it was still "processing " and when I wrote to them they were like, hey it says (somewhere, I didn't see) that processing time can be such and such. Even if it did say it this a joke. Why do they think it's a. To mislead ppl like this b. Ok to process things for 3 weeks. Huge disappointment. I ad to cancel because by the ime it would have arrived I wouldn't need it anymore
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
Was bought for my daughters prom and she loved it. It came early, and was a little big which was better than a little small. She was beautiful in it, and she thought it was perfect. Bought the shoes to match thinking they would be on the small side, but they fit perfect
Recently some stuff. After some days I notice; that my order simply disappear from my account OR Canceled And I cant connect with support Lightinthebox; because you only can do it from your order. They take money and dont deliver
This is Customer Service Supervisor from Lightinthebox.
I've checked and regret to tell you that your order was out of stock and the shortage would last for a very long time. So we cancelled your order and issued full refund for you. I also submitted you a ticket 17429900 and inform you this issue. It was found you checked this ticket and also replied to us. I feel sorry that you forgot this ticket.
I had conducted new Ticket ID =17464693 in our ticket center and will follow up your case in this ticket. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
While LITB refunded those 3 items I had no time to replace them for a wedding event. I ordered them the end of Jan. It took til the end of Mar to deliver & there was no time left b4 we had to leave for the event. I feel I can't always count on the manufs for good quality control. I would have liked the option to replace 1 of those items but wasn't given that choice. Meghan from LITB did reach out after this review & offered the shipping to be refunded of just under $26. I will give them another try, when I'm looking for a special dressy item.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102694796 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I was simply disgusted by the cheap quality of the items I ordered. I ordered handbags and they were very poor, badly stitched, one with tears on it and all badly creased and dinged after being crammed into the box that it was delivered in. And charge unexpected custom tax on top of it all. I feel so conned and hope that someone reads this and doesn't fall into the same trap
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
I love the designs of the tunics, but the fabrics are quite thin. I prefer fabrics that are more substantial. Rather than thin polyester, a heavier polyester or cotton with polyester would give the tunics a richer and more substantial appearance.
I have purchased fashion dress 22 dress for my wife from LITB for $560. I have got all the item on time and the design was very good.
I will recommend for my friends and relative to purchase from Light in the Box. Pros is excellent customer care good relation from their team.
I am waiting for the Black Friday offer to purchase my next items.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Could you plese provide correct order number or please kindly submit a ticket by the instructions on the following link:
http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Sincerely
Tammy
LightInTheBox Customer Service