John K.’s Reviews of LightInTheBox & more

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Wholesale Clothing

7/25/16

So I placed an order for a pair of Nike Free 4.0 Flyknit running shoes, couldn't believe the price, they were £54.00, usually £100+.
I paid via PayPal, because I was sceptical of the websites legitimacy. The PayPal cheque took 8 days to clear, the order took 2 weeks to process, the payment took over a week to go through, the item took 2 weeks to be shipped. So 7 weeks later I received my order, after it had taken a tour of China.
So I opened the package today, the Nike box was battered (it has travelled half way round the world, so I let that slide), the shoes have everything on them to say they're legit, but for some reason I'm thinking they're fake. I read a few reviews, they say they don't sell fake Nike or Adidas... but I still think they're fake. There's something not right about them...
Anyway, be careful when ordering Nike shoes, and don't hold your breath for a quick delivery. 7 WEEKS... I'd send them back but I imagine the process for a refund would take 10 times longer.

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LightInTheBox F. – LightInTheBox Rep Over a year old

Dear Customer,

We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.

The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=13108891

1. According to the order, you choose e-check to pay for this order on 23rd June. Please understand e-check takes longer to transfer, so we actually received the payment on 9th July. And we'll only start to process the order after receiving the payment.

2. After receiving your payment, we start to process your order. It needs 1-4 business days to process the shoes before it ships out, which we state on the product page. We shipped the shoes on 14th July, which is the 4th business days after we received the payment.

3. About the long shipping time. Please kindly note the shipping method you chose for this order was 5-8 business days (8-12 calendar days) We shipped it on 14th July and it was delivered on 23rd July, which only took 6 business day to arrive. So the package is arrived earlier than schedule.

4. About the Nike shoes, please note that our shoes are authentic Nike shoes. Please don't be worried.

Sincerely,
LightInTheBox Customer Service