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David D.

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1 Review by David

LightInTheBox

  • LightInTheBox

“No refund”
12/6/16

I ordered a clock and it arrived broken. I sent it back and asked for a replacement, which arrived broken. I sent it back and asked for a refund and I cannot get a refund. PayPal will only honor the initial order and not the replacement. Now I know this in future, with other suppliers, I will only ask for a refund NOT replacement.

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Helpful  (1)
Thank you
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LightInTheBox F. – LightInTheBox Rep

Dear Customer,

We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.

The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14028164

Sincerely,
LightInTheBox Customer Service

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